I WISH THERE WERE ZERO STARS - DO NOT USE THIS STORE - I was sending items overseas & the charge was $262. An employee made a mistake, and my items were held up. (mistakes happen, not mad at employee) I had to wait almost a month (with me repeatedly reaching out to UPS to ask the status) for the items to be returned to me. I received my items a few days ago and the store is refusing to reimburse me the money I spent to have the items shipped. I now have to pay an additional fee (somewhere else) to have these items shipped overseas. It is absolutely ridiculous that the owner will not take accountability for their employee's mistake. I will be taking this to small claims court, it's the principal at this point. My family ran a small business for 30+ years and would NEVER treat customers this way. Michele R. read more

I dropped a package off at this UPS location a few days before Christmas and they did not provide me a receipt of the drop off. I don't know what happened to the package whether it was stolen, lost, or mishandled. I reached out to the owner Diane, who was absolutely no help at all and was only interested in telling me that they don't have any responsibility for the package. In my opinion, this store has created an unfair business practice that hurt customers in order to try and shield liability when something happens to the package. I lost my package and my money that I spent for it and the Owner did nothing. This store gave extremely poor quality and service. I would not recommend using this location at all unless you want to take a chance on losing your package and/or your money. read more

Needed literally one tiny piece of tape. The guy said it was a $5 fee or $4.25 for the roll. Decent customer service does not exist anymore. Horrible. read more

The associate who works here, Alyssa, is super rude and makes up her own "rules" regarding packages. Will not be coming to the store again. I'm not surprised by the really low rating other customers have given this store, and their reference to a rude female employee. read more

I dropped off four post office packages and they never got scanned in so I have no idea where these boxes are. I called multiple times to speak to the owner Diane and she never called me back. Shes had several days to respond and hasn't felt the need to remedy this situation. They claim no responsibility for the boxes and the post office also claims no responsibility for the boxes. so you can drop off boxes and if they get lost/ stolen tough luck. I have to pay back my customers all their money because this store "claims" they gave to the post office.. they have no proof the boxes were even given to the post office carrier. They do tell you a receipt isn't given for post office drop offs but they could.. the route 38 store gives receipts for post office boxes. plus I guess I just trust people to do their jobs and not steal or lose peoples packages... and to compensate you for the loss when they had your boxes in their possession . no such luck here though. read more

THEY HELD MY MAIL FOR RANSOME BECAUSE I WAS IN THE HOSPITAL WITH LEUKEMIA. Please scroll down see the repeated complaints from other customers. I have had a mailbox at this location since 07/19/22 (i.e., 2 years, 6 months, 3 days). I received an email stating that my mailbox was up for renewal on 07/19/25. On 07/15/25, I called the store and explained that I was undergoing treatment for leukemia and would be in the hospital until 01/20/25 or 01/21/25. I was assured by the individual on the phone that this was not a problem and they "understood." On 07/22/25, I called the store and asked to pay over the phone. Initially this was fine, but then I was told I needed to come into the store. I am sick, but drove out there. When I got there, the 3 month renewal option discussed on the phone suddenly was unavailable and I was told that I had to renew for 6 months. I explained that I have an uncertain future and I needed to discuss the renewal given the forced 6 month commitment. I explained I would be in contact the next day. On the way out, I checked the mailbox and was surprised to find that I could not retrieve the mail. The employee said, "That's how this works" and that they were holding my mail which would not be released until I renewed for a minimum of 6 months. Please understand, this is within 3 days of the renewal date, I have been a customer for 2 1/2 years, and I was in the hospital receiving treatment for leukemia. The employee was very clear that they would not release my mail until I paid $179.13 for the upcoming 6 months. I asked what would happen if I chose not to renew and just wanted my mail. The employee said I would need to speak to the owner but I wasn't getting my mail. The mail that was in the box was collected prior to 07/19/25. I paid the ransom. The employee also told me she would waive the $15 late fee. Upon review of the contract, the late fee is not assessed until 5 days past due. In general, as others have stated, the customer service is terrible. If you receive a priority or express mail package, you may want to plan for the extended period where they search for your package and claim they didn't get it. read more

Absolutely terrible customer service, very rude, and a rip off. Returning a box prepaid by Dell, and they couldn't even put a small amount of tape on it, so I had to purchase a roll for 5 bux. However, all the other locations are great. read more

Thank you diane for helping me you did just a good job returning my scooters your highly appreciated thank you

Here we go, its not all UPS stores just this one! Went for a notary got a hard time about the format but not told how to fix it to make it better. Person just acted like i didn't have a clue Then started yelling my way when i was leaving the place! read more

Went to get something notarized and they screwed it up. Didn't understand how the whole process works, including trying to notarize my documents before I even signed them. Don't go to this location if you care about how your package or documents. read more

Wow! I took 4 car-loads (furniture, china, papers) of things that needed to be packed and shipped to 6-different addresses to this store. Justice and her co-workers were so patient, helpful, knowledgeable, I felt safe and well taken care of. Miraculously, one shipment has already arrived, even though I only took it there yesterday! They are great and professional and I wish I didn't live 90 miles away! read more

My last 3 trips to The UPS Store have resulted in me walking out still holding my package and driving to Lawnside to hand it to an actual UPS employee. This store is nothing but excuses about all the stuff they can't do. "Can't" is their favorite word. The only "positive" (if you can call it that) experience I've had there is when I've paid their exorbitant packing & shipping prices. This leads me to the conclusion that they're only interested in helping customers that are paying for overpriced boxes and packing services. Not spending a fortune on those bits? They can't help you. Employees are rude and offer poor service at every turn. Doing an Amazon return? Better hope it doesn't have a battery inside. They'll try to extort a fee from you for allowing the package on their premises for a few hours just for that. This place is UPS in name only. Do yourself a favor and take your business elsewhere. Once I complained to the franchise owner and got a response that made it clear that she not only didn't care, but that she had no interest in speaking with any customers or improving service at her store. read more

If there was a rating of 0 I would give it to this store. I called to confirm a notary would be available and was told that one would be available if I arrived in the next 15 minutes. I was there in under 10 minutes and there was no notary at the store. There were 2 women working in the store. The woman who answered the phone said the notary just left and she was not able to ask them to stay later. The second woman behind the register rudely stated there was nothing they could do about it. When I asked for the owner's information she informed me that the owner never comes to the store and that she would not provide me the information. When I informed her that I would contact the corporate office by some miracle she was now a notary and had her stamp and seal available. Hmmm??? The woman who notarized my documents was very rude during the whole transaction and lacked any level of customer service. I called the store the next day because the notary didn't include her commission number. I was told I needed to come back to the store to get this number. No Ma'am!! A quick google search provided the information and was the most pleasant part of this transaction. read more

This should be important information for you scathing or not. If you're upset about it, please make sure that your anger is well-placed. Your employees turn me away when they had the ability to retain business and keep a client in your door. Nobody mentioned to me there were alternatives. I was under a deadline to fax something and as far as I knew you guys couldn't handle it due to faulty equipment. They let me walk out! I had to go find another location to get it done. Personally I'm tired of having to deal with substandard employees and service from companies like yours . I'm asking America to step up and hold businesses to a higher standard of service instead of hiring cheap labor that can't handle small issues or has been improperly trained. I choose to no longer absorb that blow. Thanks and you're welcome! **A print fax and shipping location in which the fax machine and the only one they have doesn't work! Since when do we run a shipping Printing and fax location without having backup equipment for when the main item breaks down? Poorly ran location, poorly maintained equipment! No thank you!** read more

My local UPS store closed early and I absolutely had to get a package out today. I drove 20 minutes to this store and got there a few minutes before close. The lady was locking the door early and I asked very politely if she can take my 1 package, label all printed and everything, just needed to be scanned. She rudely told me no, locked and closed the door. If you're looking for customer service, this is not the store to go to. Notice how every ups store in the area has 4 stars but this one only 2. I would drive 3 hours before coming here again. read more

Do not ever use this location for printing services. Twice I have ordered online and when I go they cannot even find notification of the order. Both times I was told, "Sometimes we miss the email." The second time, I had email confirmation that my order was ready for pickup and they still could not find it and told me I'll have to come back when a manager is there because only managers can process print orders. Go to Staples where they are much more reliable! read more

UPS....you've been in my life for so long....you've brought me so much happiness & you never let me down! You are my favorite color - BROWN! My UPS guy, Fred, is the best UPS delivery guy around. Funny, nice, handsome & charming and always dressed in brown! I couldn't live without you Big Brown! UPS in my area is a class act, always on time, never screws up delivery and always has a smile to pass on.... P.S. i didn't even try to make this rhyme....and it really rhymes on each line - how did I do that? read more

I came into the store this morning and will never come back! The girl there was very ignorant that helped me with my Amazon return. I brought an Amazon return in last week on Wednesday and have been tracking it waiting for my credit. It kept saying "label created" on the UPS website. I finally called Amazon and they told me it was a different tracking # which I told the girl this morning. She said "that's impossible". I showed her the tracking # given to me by Amazon this morning and she again said that couldn't be possible. I pulled up the return on my phone to show her that the receipt I received from my drop-off last week matched that of what my return from Amazon, the tracking # was the same. Then she said"what are you trying to say"? I thought I was pretty clear on what I was asking. Then after each of us were heated in speaking to one another, she pointed to a sign and said that the new tracking # was a "batch" shipment! For one she could have told me that in the beginning and it wouldn't have been that big a deal. Secondly, maybe I should have been made aware of this when I dropped it off that the tracking # would not be used but instead a "batch" tracking # would be generated. Amazon should make people aware of this as well as I haven't seen anything regarding that with my return. I had to contact the store a second time to get a response that still wasn't to my satisfaction. read more

One star because I can't leave zero. Went in to return 2 pairs of shoes & the kid working there wanted to charge me $2.50 per box for a piece of tape! What a rip off! Only UPS Store that I know of that does this. I will never go there again. The one on RT 38 is Mt Laurel is excellent! I live between both so RT 38 will be getting my business from now on. read more

Not happy with customer service. It is so poor that I would rather drop my packages off at the local Post Office, stand in a longer line, and pay more. And she kept pushing to have UPS re-package all of my packages because they can charge me more money. I had 3 packages. I did a great job packaging my own. I always do. I use a lot of bubble wrap, sturdy well taped boxes (used my Amazon boxes), labeled them very clearly, etc. but, she says they won't do a thing if they damage the contents if UPS didn't pack them. Really? So - she kept pushing me to have them tear them apart & repack them. No. Not wasting my time & money. So I asked - are you planning on drip kicking them across the lawn? She said - we tell everyone to imagine it's a big football field out there. Wait...what? Ok so yes you are planning on drop kicking them. Good to know. I'm not spending extra money for them to do the packaging. She also wanted to know the detailed contents of every box. And she typed it all into the computer. One question they ask is if there are gift cards in the box. I asked why. She said so that they can know if they get stolen. So I pointed out that she was typing all the contents into her computer so that everyone who worked there could see what was in each box - so they could open them if they wanted. I had Christmas presents in every box and was ver uncomfortable with this. Plus, I feel it is an invasion of my privacy. So then she changed her tune & said they had to know if there were any hazardous items in the boxes. But that's not what they ask. I pointed out that the Post Office has them posted in the wall and just asks about it; but not for me to tell them what is in every box. I used to go to the UPS store by the mall and never was questioned like this or pushed to repackage everything. Customer service there was great. But they are no longer there. Which was why I tried this place. Ugh. I won't be going back. read more

Nasty customer service. Had a really unpleasant encounter with one girl there. Awful, awful, awful.

I went to this store in the past & had no issues until this last visit (6/12/20). They changed the store around due to Covid-19. There is a sign on the door that says "Only 2 customers at a time". Now, that is not the issue. The issue is they moved the service desk & you can not see it from the door when you look in to see how many customers are in there! You look in & can only see mailboxes on the wall. I walked in, after seeing only 1 person in there & of course wearing a mask. I was yelled at to wait outside because there already were two people in there (one was at the desk) The layout is bad for customers. What's worse is the people that work there were flat out nasty! I tried to explain the set up is not good as customers outside can't look in to see how many people are in the store, the girl said, well that's how it is & you need to step outside. I fully understand rules, especially during Covid but there is no reason to be rude/nasty at all! On the plus side, the girl who waited on me was awesome! She came out from the back. The other 2, horrible, seemed to be bothered to do their job & were very rude. I'd suggest putting the desk reception desk back so customers outside can see how many people are in the store to adhere to these new rules & not get yelled at, quite embarrassing also. I won't be going back to Marlton store even tho I work in Marlton, I'd rather go out of my way & go to the Voorhees Store! read more

What a bunch of total Moran's at this location!! They would be better if shutting down than trying to operate the way they do.. I dropped off a package at 5:30pm. I was told only an Express next day delivery was available for around $30. I found this odd since it's destination was only a 25 minute drive.. I should have driven it myself!! The incompetent employee screwed it up and it never went out as promised.. when I called the store I was told the employee wasn't ready for the pick up. Sorry!! Not my problem.. the owners should have driven any packages to UPS themselves.. u will NEVER use these idiots again!! I would suggest if you need reliable shipping you dont either!!! Whoever owns this place... SHAME ON YOU!! read more

This store is a joke. Horrible customer service and incompetent employees. Save yourself the time and energy and use FedEx or the post office. read more

Like many people, we had to get something notarized and due to search results, we went to UPS to get this done. When we tried to walk in, there was a woman standing in the doorway on her cell phone who was noticeably aggravated at something and a young, blonde clerk who came out from the back with an attitude saying, "I still have things to pack." Obviously, something was happening at the time that they were stressed about but it didn't concern us. The clerk rudely asked us what we needed and did not exhibit any sort of customer service skills. We kindly handed her our paper and while she's looking at it, picks up the phone for another customer and rudely says, "what do you need done?" - something throughout all my years of customer service, have never witnessed when a representative of the company answers a phone to a customer. I suppose he also was calling about a notary. I have no idea, considering she mumbled the entire time and had nothing but an attitude with him. While still on the phone she hands us our papers back saying they can't do the notary of this specific form and have to go to the same place as what she's telling the customer on the phone - which by the way is false considering we called the place she's telling everyone to go. No eye contact. We didn't even realize she was talking to us until she rudely handed us back our paper. This isn't a matter of us perhaps not reading the fine print of their services. It's a complaint over the level of disrespect their staff hold toward customers. I seen a review where someone was complaining about the same thing and I assume the local business owner disagreed and defended the store. If that's any indication of the kind of business they're running, stay far, far away. read more

DO NOT use ANY UPS stores! They have NO affiliation with UPS (though you would never know that by their name, logo.......) They lost a package and no one in their company (which is actually Mailboxes, Etc) will even lift a finger to help. They said the only option I had (and I am quoting their customer service rep) is to sue the store.........keep moving to your local post office or FedEx location! read more

If I could give less than a star I would. This particular location has by far the worst employees. Especially the heavier set guy who stares at you when you walk in while sitting and on his phone! Not even a "welcome in or how may I help?!". He didn't even help and decided to chime in with an aggressive attitude shouting across the room when he had no right in the conversation. He then awkwardly stared at me from a distance. This store does not offer alternatives and there is a new problem every time I have to go in. I have officially added a red X for this store on my not to go list. read more

Like others said, terrible customer service. They advertise notary public services and wouldn't review my documents, stating their boss doesn't allow a simple I-9 form to be notarized with a photo drivers license and SS card. Stay away and do not support this business. You'll just get the runaround. read more

Abhorrent customer service is an understatement! Charged $26 for a cardboard box to ship. A box! When I questioned the employee she refused to package my item. She explained to me, "We are a franchise and do whatever we want and that she has until 7:30pm to package my item. When I explained to her that a very important number needs to be written on the box and that I either need to do it or witness it being written she again refused to package. I've never seen such an abrasive display in all my life. When I asked to speak to the owner they gave me the contact information to another employee and not the owner. This place is an absolute joke. Their 1 1/2 star Yelp rating proves that. Stay away. read more

Excellent customer service!!! One of the beat UPS Stores I've been to!! The computer decided it would crash and the employe had it back up and running in just under a minute. She had a line of people that had just come in after me and she kept her cool. Got it back up and running and all is good!! Thank you Alyssa!!! GREAT job!! Other store can learn by you and your actions under pressure. read more

Absolutely fantastic. I went there with a pile of gifts and no boxes. They quickly assessed my piles of **** for me, and bam! I'm done. Yea, it probably costs a little more but it's totally worth it cuz I can't box stuff and tape and stuff and these girls (I didn't see one guy in the place) know what they are doing. Talk about holiday cheer!!!!! Now I can go have a beer, all my **** is shipped to the family. read more

My wife showed up at 4:59 on 12/21/13. I understand the store closes at 5 (although my wife didn't know it), but the woman in the store was locking the door and would not let my wife in. She asked if it was "a drop-off," and my wife said no, she needed a label. The woman said "I can't help you. You'll have to come back tomorrow." My wife said that was ridiculous, and the woman said "Merry Christmas" as she locked the door (I'm sure you can hear the sarcasm). In any event, we've used this store a number of times, but they just lost our business forever. Between FedEx, USPS and stores like The Mail Room, we don't need these guys. When you can't compete on convenience or price, you need customer service. Shame these guys never heard of it... read more

I'd like to thank the owner for commenting on the review 6 months later and getting all the details wrong.....so much for attention to details! The package was shipped from your location to New Orleans and then rerouted back to your location. I picked it up and resent it again. The UPS in New Orleans sent your location a credit for reshipping, since it was already in transit back. So come on man, get the details right and you should stop stomping your feet and insulting your customers! read more

Poor customer service. Manager has no clue what she's doing. Makes many major mistakes. I would never go again or recommend anyone to go again. And, their prices are double the post office. read more

I am in love with this place! UPS in Marlton is always so helpful and willing to help with shipping and print. I own a business in the area and I get banners and business cards printed there. I have used their laminating services, too. I email stuff to them and they print it fast read more

I've been a mailbox holder at this particular store for 5-1/2 years. I've been in and out of the store on a regular basis and DO NOT agree with the 1-star ratings. When I read them, they are based on emotional reasoning, misinformed outrage, and bogus expectations at best. The story of the I-9 blew my mind. It says on the directly on a I-9 form that ONLY the employer can sign and it's illegal for any UPS store to sign, yet the mentally scrambled rater in question felt the outrage to take it out on the store and called the lady store owner "rude". She never treated me rudely ever. For people that come in the last minute just before closing what do you expect on the East Coast NJ? Seriously? If you "lost a package", I have had hundreds of packages transacted through THIS store over a 5-1/2-year period and only had 2 incidents that turned out to be, by admission UPS and USPS problems, not problems with THIS store. Every time I come in, I see the store usually packed with people willing to do business with THIS store. Sure, there are times when a new employee might not know the ropes, but their more senior staff are always helping me out. They even greet you and say good-bye on your way out. If you have problems with the staff, just work with them and listen to the facts, not your raw unfiltered emotions. The problem is that satisfied customers don't typically voice their opinions on Yelp. read more