I had the most amazing experience at this UPS!! I have to ship out large coolers for my job, and I often fear going into these places because I never know if I'll get someone understanding and nice, or someone really rude and mean. Unfortunately a lot of the time it's the latter. Andy was the BEST customer service rep I've ever had at a UPS or FedEx. He made everything so easy for me, even got coolers onto the truck for overnight shipping after we thought it might be too late. This was such a lifesaver. He also helped me the next day by bringing in the coolers from my car! This is next level service and I was so happy I got such a pleasant person. I wouldn't hesitate to return here. Thanks again for great customer service - it's rare these days and it means a lot. read more

Literally fabulous people work here. Whenever I come in they are fast, courteous and efficient. Even when overwhelmed by shear numbers of people breaking down their door at Christmas they have a great attitude! read more

The best UPS store I have been to. I go there quite often to ship packages back to a retailer and am always met with politeness and cheerful employees. I highly recommend this UPS store read more

Leaving this review since I always see the negative one on Yelp from three years ago, and have not had that experience. Note that I haven't paid to ship anything here, but I stop by frequently (every few weeks) to drop off prepaid packages since the UPS center in South Parkersburg has really weird hours (4-6pm on weekdays, or something?). Today, half an hour to closing on a Saturday, the lady was perfectly friendly and her hello actually uplifted me. All while just dropping off packages on a Saturday! At worst, I may have run into a person once or twice that wasn't having the happiest day of their lives, but their impression and interaction wasn't bad enough for me to remember now. What I usually remember is that the one negative review on here hasn't played out for me. So while I hope they don't screw people over for shipping their own pre-packaged contents (maybe I'll find out someday and update this accordingly), they're not the worst place to stop by either. And honestly, for me, they're 70% more convenient with their hours in spite of being a 20+ minute drive away. I enjoy the drive to Marietta more than timing up with the South Parkersburg UPS center. read more

Is the ruiner of Christmas's they refuse to process on anything for Christmas Eve or new year's Eve they state it's a "holiday" which no the holiday is the next day. They don't care if you ordered it on time for a delivery date of today either. How dare you say at 939 am that you won't and don't staff people for something that gets to the facility at 12am that's just selfish. Hope your glad you know that I ruined serveral Christmas's. And let people many bussiness down as well! read more

Let me just start by saying the employees there are usually A1, Katy is always as helpful as she can be and very courteous. This is as far as my pleasantries go though. I run a local business & we are by no means rich, so every dollar counts, we build custom arcades and they are very expensive and time consuming to make. When we send these to customers we thought we were safe using a well known name in the shipping industry such as UPS. We were 100% wrong. I bought my packing supplies and the box itself at the store location and shipped it to Florida to a customer. It was completely destroyed en route by no fault of mine. I thought that sucks but at least i insured it and declared the proper value so i should be able to get my money back and get another product built and to the customer. Wrong again!!! They said that i declared no value and that because i packed it they were going to only approve my claim for $100 (that's a $1000 loss for me). A new employee was working and because she didn't enter my info correctly (her co-worker asked her numerous times if she needed help because she kept messing up) that i was basically not getting reimbursed at all. So even though all of the packing supplies came from their store and were inspected, insurance purchased. Employee error is my fault and my very small business just took a very large loss because of the UPS Stores shady business practices and not caring about the little guy. Beware!!! read more

I love going to the UPS store. I feel as though I am always treated very well. Attentive customer service is rare and I feel the new management is stepping it up even more. My crazy Amazon returns are always met with a grin and I have used the notary service several times. read more

Don't waste your money or your time with this UPS location! Not only does this privately owned franchise location charge you triple the rate of your local post office, they also refuse to ship any items you packaged yourself! So if you go to Lowe's and purchase the heavy duty boxes for $6 each and you try to ship something, they will tell you that those are "moving" boxes and not "shipping" boxes and so really your only option is to pay them to package your items for you and charge you exorbitant amounts (we're talking around $30 extra) with packaging of inferior quality. And all the while this information is being given to you by two very rude young girls who couldn't have been eager enough to say "no" to every request and be of little help as possible. You're better off going to the post office or Office Depot for your shipping needs. read more