Yeah, this is probably not the best FedEx Office out there but the person that helped me out was…read morepretty great. As others have noted, the space is rather odd - long and narrow and not a lot of equipment to use. My guess is that the majority of their business comes from the convention center across the street. Anyway, I needed to print out a document, sign it and email it back to someone - very 2008, I know. The first person that came by wasn't helpful at all and wandered away after 30 seconds. Fortunately one of the other employees stepped up and went out of her way to help me out. Problem solved, document signed and sent, all for less than $1. (Again, the person I worked with was amazing but that did not appear to be typical as most of the employees seemed to be avoiding human interaction).

I was attending a convention nearby and I needed to ship a package to a couple friends. Now, the…read morehotel I was in had a UPS store - which is great! Problem: it was Sunday afternoon and they were closed. Fortunately this Fedex location was a hop, skip and a jump from the Galt House hotel so I took a walk cover to ship my boxes. Coming form New York City, I have to say this Fedex location was cavernous compared to the ones I'm used to. This looked like a warehouse dedicated to printing and shipping! The store was very clean, brightly lit and well organized. The staff member who helped me was extremely helpful. He helped pack up my boxes, wrapped up the items inside and helped me check out very quickly. Afterward he gave my friends and I some great advice on nearby places he enjoys eating and hanging out. Always listen to the locals, I say! Fedex is not cheap, but it wasn't crazy expensive either. The key was these guys were open for shipping when no one else was. Kudos for great service and life saving hours.

They lost my Amazon return of upwards $150 . They are rude and not helpful. Don't bother using…read moretheir location.

Less than useless. They're never open when they say they are. It's impossible to find someone to…read morehelp you. It's on the second floor of the hotel tucked away in a poorly marked room. Only saving grace is that it is in a hotel and the hotel staff went above and beyond to get me my package.

Staples got you covered for office supplies and has branched out to other services too. May have…read more to check out the travel service that avoid the long airport security lines. They also offer IT support and more. When I do use these extra I will keep you posted.

I often shop at Staples at home, so when we needed to have stuff printed while in Louisville we…read moremade a stop here. From the lack of service, to the mess, to the trash cans being full, it was not the experience we thought we'd get when spending a few hundred in printing. We needed scissors to finish cutting off some things but a lot of the resources that I have at my local staples were nonexistent here. All in all, we got what we needed but I might just stick to my local FedEx when needing to print items.

Denise & Tabitha are fantastic, friendly, patient and professional. I love the positive energy in…read morethe store, and it is clean and decorated nicely. Good job!

Tabitha at the UPS Store in the Galt House Hotel (Louisville, KY) saved the day for our company…read moreduring a recent convention, where we were vendors. When we arrived, she printed 600 beautiful flyers for us on the spot! As we were panicking while getting ready to leave, she sacrificed by staying late (missing out on a special social event) just to help us get all packed up and ship our convention items home. She was extraordinarily helpful, professional, friendly and efficient. I've never experienced this level of service with ANY shipping company! The next time you have an event in Louisville, do yourself a favor and leave the details to Tabitha at the UPS Store. You will not be disappointed!

Despite a previous negative experience, I found myself desperately needing to print large-scale…read moreprofessional marketing materials at the very last minute, and FedEx was able to accomodate my printing order without charging high fees for expediting the order. The woman who waited on me at pickup help me thoroughly check the order and was so friendly and helpful in the face of me being a rushed and frazzled mess. I was happy to have the positive experience with them!

Jeff is the man! I come to this location all the time for work. everyone has a positive attitude…read moreand is happy to help. favorite fedex.

First thing you need to know is that the previous bad reviews are for the previous owners. Yes, it…read morehas a new owner since I last had to use them for notary on a car title. The husband and wife had attitudes and I had no intention of ever using them again. It was a pleasant surprise to meet the new owner and he was easy to work with. It was actually night/day in comparison. Won't hesitate to use his Fern Creek location again in the future!

In January, I needed to mail a "one last Christmas present" to my daughter, a $4.50 deck of cards…read morewith a specific message just for her that weren't in stock in time for Christmas. Due to my work schedule, I had to mail it in the evening. I normally use the Meijer mailing station on Hurstbourne, but their postage machine was out of order that evening. An internet search on my phone gave me this Postal Annex as the only mailing station open, and it would be several days before I could get another chance to mail it. So I drove there from Meijer on Hurstbourne, waited a long time while the clerk waited on a slow customer (not the clerk's fault), and nearly swallowed my teeth when the clerk slapped a mailing label over the envelope it was in and told me it was going to cost me $9.50 to mail this $4.50 deck of cards. I objected to the price, specifically asked if there wasn't a cheaper way to mail it, and he said no, the only other way I could send it was by FedEx and that would cost me $22.00. He told me delivery was guaranteed in 2 days. I wasn't trying to mail it 2-day delivery, but he wouldn't budge on the delivery option or the price, except to go up. So I paid $9.50 to mail a $4.50 deck of cards. I walked away feeling lied to, exploited, and very abused. The small gift that I paid more than double the price of to mail took 11 days to get to my daughter on the 2-day delivery option I didn't want but was forced to pay for "or you can go somewhere else tomorrow." I couldn't go somewhere else the next day. I couldn't go somewhere else until the next week. That's why I was there. I filed a complaint with the USPS and was told that since this place is a Delivery Annex, not an actual Post Office, there are no rules that apply to them and they can do anything they want. First, the USPS shouldn't have that kind of contract with anybody. That's just stupid. Second, I will never, for any reason, in my life return to that Postal Annex. There is a saying, "Use me once, shame on you; use me twice, shame on me." This Postal Annex will never have the opportunity to exploit me again. Third, I want everybody to be aware of the fact that this place practices extreme price gouging. Fourth, I want people to be aware that I suspect I was exploited because I am female or an older adult, or both, in which case it practices gender or age profiling, or both, in setting its prices.

The space was just renovated and it is much more comfortable in here now. No more awkward hovering…read morelike NPC's. Staff is still friendly and efficient. Same great turnaround and service.

I ship quite a few packages regularly for online sales orders as well as to family and friends both…read morenationwide and worldwide. I also have an occasional return package a few times a year. I sometimes have packages re-routed to this location for later pickup if I know I will not be home to circumvent possible porch pirates. I use the 3 main carriers and often frequent each brick and mortar store. Needless to say, I have been happy with this specific location when I need to conduct a transaction in person related to UPS products and services. I have not had any issues with a drop off or a package pickup. Prices and services are fairly competitive with the other shipping providers. Staff have always been friendly and efficient when I have visited at various times of day throughout the week. Business hours are extremely convenient for my needs. I plan to return to this location in the future, which is along the State Street corridor near Big O Tires and Home Depot at the I-265 exit. Parking lot is a slight challenge to access, but not impossible.

Mike (since 2017 on Name tag ) went above and beyond ! He helped me figure out how to get what I…read moreneeded printed . He was very pleasant. Excellent service . Highly recommend . Price was a great deal as well.

I had excellent service from Melody last week. I had to overnight a package and had never done it…read morebefore. Melody was so pleasant in walking me through the process. I actually went in thinking I would have them scan and email my documents to my colleague but after realizing the cost for that Melody suggested overnighting it for cheaper cost. She was super helpful, friendly, sweet and professional. It was not cheap but still she saved me money and met my needs. The shop is in a small strip mall and a bit difficult to get to, mostly because there is a Starbucks located there with a drive through. So as you are driving to park the cars coming from the drive through are coming at you form the other way, So be careful in the lot. Also in the parking lot are the gas pumps from Kroger so kind of a lot going on in that lot. But overall a good experience with good service.

FedEx was once a dependable company, but now every time I order something that is to be delivered…read moreby FedEx, it turns out to be a total disaster. I've had a package delivered to a wrong address on a totally different street. One was left by the road in front of a closed and locked gate after business hours (of course that package was never received). I've had to place a hold on other packages and pick them up myself due to driver incompetence. Now I have a driver claiming that the current order could not be delivered due to the business being closed at 2:30 on a Thursday afternoon. Our surveillance cameras can confirm that was a lie. I will no longer do business with any company that uses FedEx to deliver.

Friendly service. Lots of parking. Clean place. Efficient. Everything you might need to ship a…read morepackage.?

Another terrific transaction at this FedEx Print & Ship location today. My employer has an account…read moreand we send things to be printed here often, and I pick them up. It's convenient and close to home. The staff here is always friendly, very efficient and easy to work with. Today's excellent service was by Eli. Thanks, Eli!