We had a bunch of old fence sections at the back of the yard (from a fence that had fallen down,…read moreand some old Adirondack chairs that were just rotting away. We wanted to just have someone come and pick everything up. I sent some pictures and Steve quoted me a fair price. He was also conscientious enough to get in touch with me to reschedule, because of some rain which made the back yard soft, and he didn't want to leave any ruts in the yard. I appreciated his courtesy and his promptness very much, and would have no problem recommending his service to anyone.

I've had them out for a couple of jobs - French drain installation and some landscaping. Supper…read morehappy. We plan on using them again for future projects.

The man overcharged me "by mistake" and it threw my account into the negative causing overdraft…read morecharges. My charge was supposed to be $275 but I got charged $1065 TWICE. The guy who works at the location hasn't been answering the phone. There are other personal details that are negatively affected by his "mistake" and I am livid.

Great service Very friendly, dropped of on time. Will follow…read moreup after pick up! Nice dumpster

Blake was very responsive. He dropped off two dumpsters within an hour of me reaching out to him…read more He also picked up the dumpsters timely and provided pictures since I was not on-site. I highly recommend!

These guys are the real deal! Connected in the industry! You…read morefeel like you are in a museum! Very knowledgeable. Even have a trade program and connected to a studio.

This place might sell a bunch of guitars but BE CAREFULL!!! Roger, the owner, will lie his ASS OFF…read moreto sell you anything. Then if you catch him in a lie and call him out he'll threaten to kick your ass!! This man is unstable and not trustworthy. I bought a R W Watson from him and was told it was built in the '90s. Not even close I called Bob Watson and was told it was built in 2008. I was also told by Roger it was Brazilian rosewood from an old piano that was salvaged for the sound board. AGAIN NOT TRUE! Now @ years layer I find out its Indian rosewood!! How did I find this out? I found Bob Watsons Facebook page and see my guitar with a sign in the background of what its made of!!! I will tell this story for the rest of my life. I hope you heed my warning

Despite the good and the bad about this store I've been going here for 15 years and have only found…read moregood stuff. The cashiers are always friendly and willing to help with whatever needs you have.

Headline: Heartless Management & Zero Compassion for Long-Time Customers…read moreI have been a loyal shopper at this Lincolnton Goodwill for over 15 years, but after my recent experience, I will never step foot in this store again. I recently lost my mother. During the week of her passing, I purchased a dress for her services and a few other items. Because I was in a rush dealing with funeral arrangements, I paid for everything and asked them to hold the remaining items for a week. I called the store multiple times to keep them updated on my situation, explaining exactly why I couldn't get there immediately. When my husband went to retrieve my paid-for items, he was met with cold indifference. A manager told him he had already put the items back out on the floor and said if I wanted them, I could "buy them again." When I went in to resolve this and ask for a refund for the items I never received, the manager was incredibly rude. He told me "specifically" that they don't hold items for anyone, regardless of the circumstances. This is a flat-out lie, as I have had items held there previously. To make matters worse, when I tried to give my return slip to another shopper to bless them since I didn't want to return to the store, he told me I wasn't allowed to do that either. If you are looking for a manager with a heart, ask for Charlotte. As for the rest of the management team: your lack of empathy for a grieving customer is appalling. You've lost a customer of 15 years over a situation that required nothing more than a little human kindness. A few tips for posting: * Post on Google Maps and Yelp: These are the two places management is most likely to see and respond to. * Contact Corporate: Since you mentioned a manager specifically blocked a refund for items you already paid for, you might want to reach out to the Goodwill Industries of Northwest North Carolina corporate office. Would you like me to help you find the contact information for their corporate grievance department so you can file a formal complaint? (Corporate office never call back maybe because the CEO that has a salary of a MILLION that we donated to) SMH