I don't utilize this business frequently, but I have always found the people there friendly and helpful. There is always a line. I recently went there on a Saturday morning and there was already a line waiting for the store to open. The workers were kind and patient, and the line moved quickly. It was a good experience. read more

Tried to drop off a Verizon box with prepaid label from Verizon. The store was very busy (no problem, I waited in line). The woman that waited on me couldn't get the label to scan (she tried several times). She told me she couldn't do anything about it and that I should contact Verizon to obtain a new label. That is the last thing I wanted to try. I had already spent a lot of time with Verizon, dealing with a defective box. You know how hard it is to actually talk to a person!!! I decided to try a different UPS location, by South Hills Village. Again, a long line. The agent that waited on me had the same issue with the scanning, but simply inputted the numbers that were on the label into the computer. Easy peasy! SO I give 5 stars to the UPS location at SHV! read more

This is a terrible UPS store. They have not hired enough staff and the line ups are regularly out the door. Avoid this place.

This is by far the worst ups store. They are rude and never willing to help. I have such a hard time returning Amazon packages here. Any other ups store is great, it avoid this location. read more

I see this particular store has 2/5 stars review; I find this is an very busy store, which can be challenging for customer service and patience, with limited space and always seem to be hiring additional staff (by the way, who isn't looking for hired help these days). That being said, every employee I've dealt with have always gone over and beyond their duties in assisting customers. read more

Took an Amazon package for return today and was in and out of the store in less than 2 minutes. The woman who waited on me was great.

Terrible customer service. One rep doesn't even speak except to complain about packaging.

Free Advice? AVOID this place like the plague. Complete frauds + scammers. Uses the UPS brand as a front but offers third world service. Had the misfortune of having time sensitive material sent from here Overnight but they shipped it Ground to arrive over a week later. Now dealing with spoiled product + the luxury of selling my story to corporate for a full refund since this "franchise" that masquerades as a legit business is holding my money hostage. Never again... read more

Don't waste your time; Very poor on service; We paid a large amt. for 2 Day Air and through tracking it took almost a week to get to destination. Their website said they would return the money if that mode failed. We never got a refund; talked to people there and had to get in touch with UPS Corporate in Atlanta for any communication or measures. DON'T GO THERE!! They don't deserve the franchise; giving UPS a BAD NAME. GTW read more

I had some super service tonight when I had a problem with my own house printer not working. I brought the document on a flash drive and they provided the copies I needed. Thanks a lot! read more

Just choose fedex or literally anybody else or you're gonna be waiting at least a month

A little surprised at the number of one-star reviews. I have used this UPS store frequently tho not regularly over the past several years. They have always been polite, fairly quick and easy to work with. Even when busy I have never waited more than about 15 minutes, typically much less. I have never had an issue with a package not getting where it needs to go. My only complaint might be about the parking lot as it is always busy and a little dicey to negotiate because the entry is right in front of the store which can create a grid-lock environment getting in and out But I can't let that reflect on the business itself. read more

Generally helpful staff. Conveniently located. Had notary with good service. Could improve general service level.... Sometimes short staffed. read more

UPS Bridgeville PA. I'm surprised to see the negative reviews-I thought I was alone. I had a small package to be shipped and did not have the box taped. When I asked for this service he told me there was a charge ( for about 18" of packing tape. ) I'm surprised to see the negative reviews-I thought I was alone. When I asked for this service he told me there was a charge ( for about 18" of packing tape. ) Seriously never returned to that location. I use a satellite store "packnship" in aliquipa- never an issue. read more

This is an updated review, that older cranky hostile unpleasant rude "person" must have sold his franchise. Much friendly atmosphere.

This is a hidden JEM ... My all-time favorite UPS store! Always a place to park and the staff is top notch.

Justice/Patricia at the UPS store in the Washington Pike Bridgeville location were very helpful, polite, respectful, kind, and patient ladies! I would recommend this location any time! Great job ladies!!!! read more

Complete Rip off, terrible customer service. This privately owned UPS store, gives UPS a bad name.Fedex all the way.

stopped in today to make an amazon return and was helped by Zoey. I think she's a new employee and she was quick and helpful and friendly. really nice. read more

Brett is super friendly, goes above & beyond every time. Store is clean and runs efficiently. Thank you!

I used them at the end of the month to pack and ship a very rare and valuable set of plates. 2 of the 10 broke in transit. Insurance covered it, but they were obviously not adequately packed which is shame because they are irreplaceable. When the guy was processing the order, he said they would ship in a 12" box to which I remarked that's not allowing enough room and advised that they were rare and valuable. They had a 10 1/2" diameter so not even allowing an inch on all sides. I would go elsewhere for packing needs. read more

Gregory Glass was extremely rude to every single customer that came into the door. I was appalled with how he treated customers. Scott was amazing with all customers. read more

Guy at the counter was rude. I walked in and said hello, before i could even say what i was there for he cut me off. He didn't even greet me when i walked in. He just told me to put my package on the scale, put a sticker on it and told me i was fine to leave. I wont be returning. read more

The old man needs to get learn some people skill, He was behaving as if doing a favor and not there for providing the service. This is really unfortunate, bad for the community and the customers.I have never seen such behavior from a person at FedEx ever! read more

It was Sonia's first day and her greeting was cheerful and friendly. I was surprised as I visit this location frequently and not every experience has been so welcoming. Fast and efficient transaction and service with a smile? 5 stars today. read more

This location has superior service. Emma and Julia both helped me with my package. They made suggestions to help me, and explained the process and i believe, in the long run; they saved me money. I drive out of my way in order to deal with this store. The courtesy, knowledge and service are worth it. read more

If I could give this location zero stars I would. I requested a simple print job of 45 invitations via email. My mom was going to pick them up however I had not received email confirmation. She called to ask and later told me the person was so rude and he actually hung up on her. She actually called back and asked if he was a manager. He said he was the owner. She said to him that the online reviews reflect how awful of a person he is. He replied "I don't care about the reviews. I've been here 10 years and I'll be here 10 more." I was appalled someone would speak to someone else like that, let alone a small business owner. If he cares so little about reviews, why did he buy an ad with Yelp? Do yourself a favor and go to Robinson, where the owner couldn't be more pleasant to deal with. This guy gets all around zeroes. read more

I concur with other reviewers that "the gregory" is a Jerk. Was an early customer around the time of grand opening at Suite B14 way back in 2005 before his move to current Suite A38 at 1597 Wash. Pike. " The gregory" was insolent and disdainful. Definitely lacks goodwill. Seriously doubt he gets repeat customers no matter how often he keeps moving his store front every so many years. Due to time constraint, I brought my mailing there but the third was my last. I never returned. Instead, I drove to Hometown Mail Center at Cochran Road, near Mt. Lebanon high school. Great customer service always at Hometown. read more

NEVER USE THIS UPS SITE OR ANYONE THIS MAN OWNS. I had passport photos taken of my grandson. $22 in total. We take them to post office and the female agent said they were not usable. They were too dark and off centered. I told her where they were taken and she said it is a problem she has encountered a number of times with that store. Second encounter was having something notarized. I inadvertently signed before I came to the store, as instructions were unclear. He yelled and said why did I sign this. I apologized, but said, since I am in his presence, can't I resign below. He didn't want to do it but I insisted. Now I have been to UPS in Bethel Park in the shops on Corrigan drive and this gentleman is as nice as can be. UPS Corporate needs to look at this and I will be writing to them. read more

This place is still in terrible shape. Can UPS revoke this guys franchise license? Like seriously, he is so rude to people who just drop off pre paid packages. THATS ONE OF THE MAIN REASONS A UPS STORE FRONT IS THERE FOR, SIR. Greedy owner, but I can't understand why. He probably only makes 10 cents on a piece of tape.... Robinson is a short 8 minutes away from this location. Worth the drive and will never be going here again for any of my UPS "needs". read more

I have a quick printing need as my printer is not working correctly. I called to find out how to go about emailing less than 10 pdf pages. The clerk was annoyed by the question and told me to come in and rent a computer for $5 for 15 minutes. Said he was short staffed and didn't have time to help me. That's fine. Now I know. I will go elsewhere. read more

Horrible packaging, worst I've ever seen and I use UPS Stores all over the U.S. This store has a very poor work ethic. My item showed up completely destroyed do to Laney's poor packaging. She clearly did not care about the $3000 Frederick Remington bronze statue. Stay away from this UPS STORE ! read more

Honestly, the employees are all miserable but it's convenient and they get the job done -- especially for Amazon returns. If there was another option, I'd absolutely choose it, but UPS is convenient. read more

This store is amazing! They helped me print all my wedding photos and designed a beautiful collage for me! The canvas wraps are great quality and look amazing! I will be bringing all my printing here! read more

Charged $2 for some extra tape that my box didn't need. Blonde women who I've never had to deal with before was extremely rude. I make regular returns here for my business and this woman caused me to seek out another UPS location or just work directly with Amazon. read more

We had an excellent experience with the notary service as well as normal ups services. The process went very smoothly and the lady who helped us was super nice and accommodating. Thank you! read more

How many times do you order a parcel that says "signature required" and you know you won't be home to sign for it? Let alone have no one else around to sign for it as well? To add insult to injury they won't leave a notice card for you to sign because they want a direct identifiable signature! They just leave a redeliver card. So when I'm caught in this dilemma I try my best to reroute the parcel while still enroute to my closest UPS store. Their main hub is only open M-W afternoons and Sat mornings. Doesn't help if I'm expecting something Thurs or Fri. So rather than waste a day waiting for the truck to show up I rerouted my last parcel here. I actually was in this store 3 times prior to delivery to alert them of the shipment. Last night I saw in my tracking that my parcel originally slated for this Wed was coming today! Each time I called the 800 UPS number I got a different story. So once again I bolted in there this afternoon and was told it hadn't arrived yet. They would call me as soon as it did. No sooner than I got home then there was my email stating it arrived! I called them and they said it arrived only a few minutes after I left. So why didn't they call me en-route? Go figure. Still I made the trip back and the counter lady was at least nice enough to wave my ID process. The one positive thing I can say for UPS is that they are more reliable than the Post Office although if you want to use their services you end up spending a fortune. I have another parcel about to be shipped in a day or two so let's hope my rerouting isn't as much as a hassle as the first one. read more

Prompt,quick service, gets me in and out and on my way thank you . Another poster complain about not getting free tape do you realize how much tape he would go through if he gave everybody tape it's not just you look at the big picture it would cut into his overhead Stand on your own 2 feet be a good Boy Scout and go buy your own tape and put it in the glove box of your car. read more

If I could give this store zero stars, I would. If you plan to ship a large package from this store, DON'T!!!!! The owner of this store sets the large package fee to $100 which is a complete rip off. When I called the store to rectify the situation, the answer I got was "Sorry, we set our prices and we can't do anything for you". FYI. The cashier's name is Scott who gladly took my money and did not care that I was ridiculously overpaying. STAY AWAY FROM THIS STORE!!!!!! LEARN FROM MY MISTAKES.... read more

Everyone has off days and there have been days I've come in here and they weren't the most pleasant, but 90% of the time they are pleasant and efficient here. That's what I look for in a ups store. read more