If I could give less than 1 I would. This location is so money hungry they try to charge for things that should be courtesies. This wasn't the first time but today my package needed 2 maybe 3 inches to close the package they immediately said you have to pay for tape. I said It's small I can use scotch tape and they were trying to find ways to get money for things that are part of the packing experience. It's terribly poor customer service. read more

The UPS Store - Shipping Centers Near Me - Avenel, New Jersey

I would give 1 star, but because this location is close to my house that's the only thing positive about this location. Almost every time I go here there is an argument with the customers. Especially the grumpy Indian guy behind the counter with ZERO friendliness. He's rude, talks to customers like a piece of garbage and even though I always go there prepared with the QR code on my phone to be scanned, he will take the next customer if I don't take out my packages with Star Wars lightspeed. Even though Amazon will say not to pack your items, I always do. This place is so unorganized that I can't trust them packing my stuff. The only time I dealt with friendly employees there was recently, but it was a black and Spanish guy behind the counter. The Indian guy needs to be fired. If you hate dealing with people/customers, this isn't the job for you. read more

The worst location ever . Second time driving here to drop off a package . First time they had a hand written note that store is closed earlier (4pm). Today they have a hand written note about lunch hours . What is the point of posting hours of operation online? What a waist of my time read more

The UPS Store - Shipping Centers Near Me - Avenel, New Jersey

Possibly the worst UPS Store out there. I've been to UPS I'm Manhattan, Queens and several in Central New Jersey and I never had a bad experience until I walked into this location. The 2 gentleman that work there are completely lost. One was nice but lost the other was just rude. On top of slow service and rude behavior, they have nerve to charge me almost 3 bucks to print and single pre-paid shipping label. I will never return to this place again unless things change and I will suggest you all do the same. read more

Pretty bad. They're extremely extremely EXTREMELY slow and have the nerve to rush certain customers when they feel like picking up the pace. Overall not friendly and pretty rude. Pick another location! read more

Visited this location a few times within the last few months to drop off return packages. Every time I go the employees are very rude and lack customer service. One individual refused to help with reprinting a label and just ignored my questions. Unless its an emergency don't go to this location. read more

Worst UPS Store in the entire area; slow as turtles, rude attitude and they don't care about customers. I made a line for 15 min with just 3 people ahead of me; the driver loaded the entire truck and left and the guy in the cashier didn't care to rush so I could ship my package and this was at 5:15 so if you get there after 5:00 forget about getting your package out that night Go to the Rahway store!! read more

usually have no problem.... twice this week I went around opening time. Door locked, lights off, and no one in sight. Maybe change your hours if you arent going to open on time. read more

One of the rudest customer service I've ever experienced. The person should seriously up his customer service skills to retain this franchise. read more

Very poor customer service at this Avenel Nj location - I just needed to return a lands end package (free return charge (which I should have been able to do!) and the young rude clerk , after taking a quick look at my return package (and after I said I'd like to make a return ) - he said "we don't take those returns - you need to go to the actual post office' (or something like that)- he said this as he was walking away- Very rude! I found that hard to believe about not being able to return it there- so I went to the UPS Store in Iselin Nj - and sure enough I was able to return my package there! Interesting! The clerk at that location was much friendlier and courteous and obviously knew what she was doing! But I will not be going back to the Avenel (st. George's street ) Nj location ! read more

Helped me ship out an international package post closing time. Did not charge me to print the label out. The staff was friendly and courteous and I am glad this store helped me out with the shipping. read more

Awful place. Rude employee couldn't even make eye contact with me as he scanned the package I was trying to drop off. He then tells me he can't accept it, doesn't give me a reason why, and says go try another store. I went outside and 2 UPS delivery drivers were unloading their truck and one of them was nice enough to scan the package for me and, susprise, no issues with it! I turned around and smirked at the stupid employee after that and shook my head and left. read more

Vishal, store manager, provided great customer service. He was patient, attentive and helped me through my set up. It was a busy store/location and he was alone, but managed to take care of everyone without the long wait. read more

This location is pretty good overall from the parking, staff, speed and if course price. Try it out read more

Don't go here unless you're Indian. I watched this guy tell someone he didn't have to pay for his printing but he then turned around and charged me 2.25 for a label printing. Then he said $2 then changed again. All prices need to be the same for everyone I paid because I needed to ship the item but beware of this read more

I've seen this store through 5 different owners. It came under new ownership again 3 weeks ago and I will no longer be supporting this business. Never had a problem receiving any of my packages, now packages are missing or show up a week later opened and damaged. For a business that expects to succeed  on customer merit, you have poor quality customer service. Walking into a place of business hearing explicit rap music and being greeted by people with their pants below their waist showing their buttocks, just doesn't create for a comfortable or welcoming business environment. read more

The young man that works here clearly hates working here. I was using the computer and there was an older lady on line trying to return her Comcast box and he was being extremely nasty to her so I told him to stop being so rude. Then when I came to drop my stuff off he told me to never come back here and to mind my business. I recorded our whole time interaction because he immediately was aggressive with me and I plan to send it in so they can properly deal with him. He then told me "nothing is free" after I asked him if he's allowed to let me use some TAPE. He then proceeded to tell me I "need to read instructions" after asking him if they take the package that I was dropping off. HOW RUDE!!!! I let him know he needs to be nice to his customers and that his customer service should be better and he said he doesn't know how to and that I should teach him EWWWWWW!!!!! He has glasses and is medium built. I'm pretty sure he told me his name was Vishel or something like that. I always feel so uncomfortable coming to this location. read more

The UPS Store - Shipping Centers Near Me - Avenel, New Jersey

This guy was very nasty and rude! The customer service here is terrible and today this guy was screaming and cursing at customers! He was on his personal cell phone when I walked in the store and didn't even Acknowledge me at all. His attitude is disgusting and he should not be working in customer service! (1/13/21 at 11:32am) Incase corporate wants to look up the guy I'm referring to. read more

The UPS Store - Rude working cursing at customers - Shipping Centers Near Me - Avenel, New Jersey

worst UPS store. We asked a question as to why we were charged for taking a print out and he commented on my nationality and it was a racist comment. i dont know how UPS gives franchise to such uncivilized people. read more

I couldn't agree more with the scathing reviews listed here and on Google Reviews. The ownership of this store needs to do a deep dive and spend some time seeing who is running their business into the ground. Each and every time I go here, I am met with a disgusting attitude. However, that is not why I am writing this review (though I've considered it multiple times for how horrifying their customer service is). There are some very dishonest individuals working here. I place multiple returns a week and thankfully I keep my tracking receipts to know that this happened for certain. I was recharged by a vendor who had originally refunded a purchase with the understanding that I'd be sending the item back. I trusted this store with the return, only to find out that they clearly never mailed it (outside of the package was visible to the contents, vendor's choice not mine - and I am fully sure the item was kept for themselves, gifted elsewhere or likely even sold). They created my label to send me on my way, and probably thought people don't check to actually make sure their items are sent, or they figure people throw away their receipts so they can't check or trace it back to them. Thankfully after 6 weeks I still had this and could find out that they steal from their customers when they see something they want. I will never return to this store and will happily give the volume of my orders to the wonderful proprietor in Tano Mall, who puts this place to absolute shame. Oh, and it doesn't hurt to mention the stench of this place (body odor) should keep people away. read more

Today I went into the UPS store the person behind the counter was very strange, he tried to over charge me 3 times the amount of money for the same product I purchase there a month ago. also he did not give me my correct change back. If he needed money for lunch or whatever, he could have ask me. I will try not to go to that location ever again. While he was taking to me he was talking to the person behind me about my business. very strange. read more

Total rip off!!! I went in because I had to print a form. I was on the computer for 2 minutes if that and it cost 5.00 are you serious smh this will be the last time I use their services!!! read more

This location sucks, they just want to argue with you, if your paying money for a package, that goes to there pay, use another location, again the service sucks and the folks working there are very rude. read more

The worst experience I ever had in a UPS store, the gentleman behind the counter was so rude, no customer service skills at all!! I would never go back there or refer anyone to go there. I hate that I have to rate this UPS store, not even worth 1 star!! Fed Ex is the way to go!! read more

Don't come here if you're expecting any kind of convenience or have your own UPS account this store is useless!! Don't come to any of the UPS stores on St. George's rd. None of them will use your account to send a package. read more

Came here yesterday about 20mins before closing to overnight several packages (essentially asking for the impossible). Vishal not only met my challenge but far exceeded all my expectations. He insisted on an after hours pick up since I had missed the last pickup for the day. He stayed late to meet with the driver and called me to confirm all the items were picked up but what makes this a truly spectacular review was that, no customer was kept waiting while he attended to me. He engaged every customer that came in and helped them with all their needs! I will definitely be returning to this location for all near impossible to deliver packages. read more

One of the worst Franchises that UPS has ever had. UPS should pull this account immediately. He rips people off on pricing. Puts unauthorized surcharges on things. Thinks he owns the public parking lot. THE WORST EVER read more

If I could give this place 0 stars I would. I have returned amazon packages to this place a number of times and they print my label no problem but I went into the store to return a package and had a return label in my email and asked them to print for me. I also needed a box and was willing to pay but they wanted to charge me 6 dollars for the box ok no problem and then 3 dollars to print and I tried to explain I had the label. To make a long story short the punk with hair longer than mine gave me a huge attitude because I didn't understand what he was trying to say to me and basically told me to get the f$&k out his store (his exact words) and I said do u talk to your mother like that. How dare u speak to a female never the less anyone like that and left the store mortified. If that place was on fire I wouldn't even spit on it to put it out. The worse place I've ever encountered and will never ever return there there I don't care what the situation is and if I was a dude I probably would of fought that guy speaking to me like that. Wondering would he have spoken to a male that way. This is not their country and I know they speak to females some sort of way but here we don't tolerate that! So I wait for the day I see a review or hear about him getting his ass beat! read more

This location has recently changed ownership and the new owner is never there. I shipped a package from The UPS Store in Avenel, NJ and paid extra for the package to be insured for the full $200.00 value. The item were damaged and the store owner not honor the insurance. I have been selling and shipping for 20 years and have been dealing with this location since they opened. Beginning today I will change locations or maybe switch to USPS or FedEx. read more

Had a great experience at this UPS store. I had passport pictures taken and with the manager's assistance completed a passport renewal application and mailed it out priority mail that same day. I was also able to get a document notarized and mailed that out as well. The store definitely met all my needs. No wait, no lines and great service! Highly recommend. read more

The man that works here is extremely rude and nasty, I told him to mail a letter and he told me to take it to a mailbox. better business bureau was contacted after this. If you could avoid this UPS store, please do. read more