A place of home peace and protection, wonderful , good service, Thank you! To the staff especially,…read moreArnulfo Adam's service very really appreciated. With a lots of responsibility.thank you!

The Pines is a hidden gem! Great amenities, beautiful landscaping, and friendly staff. While you do…read moreshare walls with your neighbors, it definitely felt like our own little haven (bonus points for no upstairs neighbors). Unfortunately we did outgrow our unit so we recently had to move, but I'm lucky to have called this place home for 3.5 years. While most of what I have to say is positive, there are a couple of issues that I think are worth mentioning: -For a 1 br, there is little/limited in-unit storage space. The water heater and the washer/dryer (even though I loved having an in-unit washer/dryer) take up a lot of potential cabinet space. -Some neighbors are not very considerate when it comes to respecting reserved parking spaces, or picking up after their dogs. -We found a lot of spiders finding their way into our unit. At the end of the day, I'll definitely miss this place and will always consider The Pines as our first family home.

We came in for a tour and while we chose a different property, the process of touring and the…read moreproperty itself was nice. I liked that there was a lot of trees which was surprising for the area it's in. Community seemed quite and clean. They have upgraded some apartments with modern stainless steel appliances but some have your standard white ones. They do offer an option to upgrade appliances for a fee. A good place to check out if looking for your next home! Thanks Chloe for your time and attention through the process.

So I noticed all the old reviews were deleted. ..FYI. I…read morelived here 6 years with my family and watch this place go majorly down hill. First off these are NOT luxury apartments. The kitchen is all your basic cheap laminate. Theres crown molding that only goes through half the living room and the appliances are crap. We went through 1 microwave, 2 washers, and 3 dryers. The first two dryers killed so many of our clothes because if a shirt had screen print on it the dryer would catch it and twist it up and it would have to be yanked out between the door and the part that spins the clothes. Only the downstairs units have the hard floor and door bells. The side exit gate is always broken and it would stay open for months. There's already a transient problem in that area. You have people constantly trash diggin through the dumpsters and homeless people walking in and riding their bikes through the property. Also we've come across them sleeping on our stairs at night. No night security and tons of people without parking passes would park in the lot. My car was keyed the first year living there. Constant calls to Upland PD cuz of all the ghetto people in our building fighting each other and yelling outside at 2am. The only cameras on property are over the office. And at the gates. My car was involved in a hit and run in our parking lot and the office claims they could not release or let us watch footage of the person who did it nor would they look. So instead of being able to catch who did I I had to pay for my car to get fixed. The front call box never works. I know this because my friends dropped off my kids after school during the week and could never get in. So they would have to wait till someone let them in or came out. They didn't have maintenance for a bit so having anything fixed was a waiting game. They had someone really good running their maintenance team the first few years we were there. He was the only awesome thing about that place until I heard the manager let him go. The office staff has been a revolving door as managers have changed and staff were constantly new. No one ever answers the phone or returns your message. The last 2 years we were there they hiked the rent up 10% yearly. In this complex you have to pay for trash, water, sewer. I've lived in many other apartments and never paid these things till I moved here. Also if you move out, don't clean. They take $200 out of your deposit to pay someone to come in and clean. I'm still dealing with the office on the amount we owe after move out. Even though I paid for the days on the portal I'm still being charged for more days. Plus your utilities are two months behind. So even though we are no longer there we have to pay 2 months of utilities because of their system. Stupid! Don't recommend.

Michelle really needs to keep track of what she tells people, she wasted my dad's time. I have been…read morehelping my dad apartment hunt, and I found these apartments for him to contact. He had an appointment to view the apartments last Saturday (12/21/24) @ 10:00 AM. He drives all the way up to Upland and he calls Michelle who proceeds to tell him that she can't show the apartment because the maintenance is working on it. So that he could either go later that day or do for another day. No apologies or anything, I guess a confirmed appointment means nothing. When my dad contacted these apartments and spoke to her, he was very clear he was looking for a 2 bedroom, she told him they would have a 2 bed/1 ba with garage starting mid/late January, but in the meantime she could show a similar unit to get a feel for the layout. Hence the appointment on Saturday the 21st. Fast forward today, he has an appointment at 4:00 PM on Dec. 26/2024. He then proceeds to drive up to Upland AGAIN. Under the assumption the 2 bedroom/ 1 ba DOWSTAIRS unit was still going to be available in January like she knew he was looking for. She showed my dad the unit but not really she was just standing there not caring to show him around. He then asks about the downstairs apartment 2 bedroom they were in speaks of and she told him that it was already rented. Of course my dad was confused because per her words, it was supposedly not even available yet. She then is telling my dad that per him being self employed he would need to show bank statements with 30x the rent as the ending balance. Which that she never even mentioned beforehand. Be FFR, anyone with 30x the rent would not rent from these apartments that has barely to no parking and homeless people walking around. It's very clear she just did not want to rent to my dad or take him seriously for whatever her reasons were, but what angers me is wasting my dad's time!! Especially after Christmas to have to drive up to Upland in hopes of finding his new place. I have called and spoke to Michelle when I first inquired on behalf of my dad and she is quick to want to tour the apartments and get the ball rolling, but I guess only if she takes you seriously! Do better Michelle, you're not very good at your job.

I am so appreciative for the assistance Stephanie, George, and Bailey help my daughter and I with…read morefrom living arrangements, maintenance, to community events. My 2 year old daughter and I never feel left out or alone in this community! We have so many friendly neighbors that welcome us as we walk around with our little dog, and love that there is a little dog park with poop bags to clean up after your animal! We just had a pizza and family game night in our pool area and we were so happy to see Stephanie and George participating in the event, truly made this apartment complex feel like a home. Would highly recommend this community if you are looking for a well maintained and friendly community! Can't wait for our big screen movie night by the pool with Bailey hosting in a couple months!

Shout out to Sam - she is the best!! I've had the pleasure of encountering one of the most…read moreexceptional maintenance staff, and I would like to extend my sincerest appreciation to her for her outstanding customer service! She consistently exhibits a positive demeanor, impeccable politeness, professionalism, friendliness, and genuine concern for tenants while also demonstrating attentiveness and extensive knowledge; she is truly an exemplary individual. I have immense respect for individuals like her, as they exemplify perseverance and dedication, setting them apart. She is undoubtedly deserving of recognition or promotion. It is rare to encounter individuals who genuinely care, and Sam consistently exceeds expectations. Sam, I would like to express my heartfelt gratitude for the exceptional service; you truly deserve a glowing review. God bless! Jocelyn & Alvin O-102

I lived here for appx 1 year with my husband and 4 kids. Everyone in the leasing office was amazing…read moreto us. Very professional, friendly and they assisted us in a timely manner. Christine, Brittani, Aaryn and Jeanine were great. Also Ralph but I don't think he's there any longer. The entire maintenance crew was also great. Mike, sam, and another SUPER kind gentleman but I seemed to have forgotten how to spell his name but I left him a review on another site. It started with a D so if you guys could remind me that would be great! So I can properly recognize him on here. The property is VERY well kept, and beautifully maintained. Pool has always been clean, same for the gym. I only have a few downsides (notice I didn't remove any stars for them) I know they do TRY. (Maybe corporate can work on the parking one). First is parking- please note your vehicle will have to fit in the tandem spot. (There are various sizes, some are long enough to fit a semi while others would only fit a smart car) I know it may seem like an obvious fact but some people actually get away with it if their neighbors seem fine with it. However, one of my neighbors did NOT. I have 4 kids in car seats and when we moved in, we had a smaller vehicle but we knew we were going to get a larger one. We got an SUV & Our parking spot was all the way to the back of the alley, so it was pretty "out of the way". But we still got complaints (pretty sure from the same person) that it stuck out of the given space. We tried parking it in our garage, but because we would be unable to open the doors and load all the kids in, it wasn't really an option. We ended up having to park in the visitor parking. Which was also unfavorable since we had to carry/ walk with our 4 small kids across the parking lot and up to our unit. So please be mindful of that. Second- while this specific area of Rancho is beautiful and overall "safe", PLEASE remember to lock your cars. I can admit I have left my guard down a few times and I didn't double check that the cars were locked so my car got broken into and my mother's bag was stolen. The vehicle was parked in our tandem spot. We did file a police report and the leasing office DID do their best to resolve any issues we had (they replaced my apartment keys and changed the lock on my unit.) so again I really couldn't dock them for that. I'm only sharing these things with you as reminders. I don't want these things to deter you from considering Carmel as a place to live because we did enjoy living there and we were very sad that we left. Overall, the highlights are the staff and the appearance of the apartment complex as a whole. Thank you Carmel for a great year with you!

Setting up an appointment to see the apartment was very smooth and easy with Gina. She has…read moreexcellent customer service and great follow-up. Her caring personality makes it feel easy to work with. The property looks well-maintained and cared for.

Reina is very helpful and patient with everyone! Christian…read moreis very helpful and fast to fix any issues with my apartment! I really appreciate what they do for Us !!!

Kevin was awesome he was friendly very nice outgoing showed me a great chore of a lovely apartment…read morevery interested I love it how it had lots of story overall it was just a very nice experience with Kevin.

Not happy at all with all the squeezing coming from the ceiling it needs attention its gotten…read moreeven worse than when I previously had. The problem being addressed would be greatly appreciated. Im woken up almost nightly. And certainly everyday at 5 am.

My mother stayed here and due to her moving in, I was able to experience these beautiful townhouses…read moreas well. The layout/designs and set ups are beyond breathtaking, not to mention very spacious. The townhouses are quiet and in a very nice area. You can hear the birds in the morning. I'm sad to see my mom go, but I'm grateful for this living opportunity. The management; Danielle, Reann & Chris are all cool too. Any minor issue had, was addressed and taken care of in a timely manner. Thank you guys -Terica (:

We have loved here for 4 years and it is gorgeous here. We live in the biggest townhome layout that…read morethey have here. The staff including the maintenance men here are so awesome. They all go above & beyond. These condos and townhomes are so beautiful and the grounds are gorgeous. Everything is updated. Neighbors are so nice and quiet. We overlook the golf course. Everyone is super top notch. And we love Raeanne.

Pedro the maintenance is the best part about living at these apartments! He is a quick handy man…read moreand has been a huge help for me when things need to get fixed. The stars are only for Pedro and NOT the apartment complex or office.

We have lived here since January of 2025 and I have to say that our experience with this leasing…read moreoffice has been extremely disappointing. The pool is hardly ever open, the laundry machines constantly take your money leaving your clothes soaking wet with no refund. And the worst part of all of this thus far has been the parking situation. They take down your license plate information and give you a parking pass that's supposed to be linked to the permit. Despite this, our car that is registered with the leasing office has been towed twice. Once on Thanksgiving morning. And get this - it was towed five minutes before the deadline to tow which is 7 am by American Eagle towing. The tow truck drivers have let us know that they are able to check license plates linked to parking permits however, they DO NOT check the ones who don't have a parking permit displayed. Despite being able to check the plates to see if a permit exists for that vehicle, they do not do it because "the leasing office doesn't tell them to". It seems that this is a great business for them, as this has cost us a total of over $1000. We pay to live here, we pay to park here, we pay for security and despite being tenants who follow the rules - we suffer. It's crazy to me how a pass slipping from the rear view mirror onto the floor - a mistake that could happen to anyone - can cost so much of a consequence simply because these people are too cheap or too lazy to do their jobs. Their tenants don't seem to be a priority as I can attest that many tenants here have been towed despite having a permit and it is an issue that continues to be brought up to the leasing office and they do not seem to care. So if having to spend $500 here and there if your permit happens to fall on floor of your car because you're in a rush - or you don't mind your clothes maybe being completely washed or dried after spending $2.50 a cycle, then these are the apartments for you! DO BETTER STONERIDGE! Now I have to choose between eating this month or paying the tow fee -again, despite my vehicle being registered with the leasing office!! Sincerely, pissed off tenant.

Thanks to Fabian from maintenance. Had an issue with my water pressure and water heater. He came…read morefixed the issue with a positive attitude.

Stay away from this apartment complex…read more The biggest issue isn't the apartment itself--it's the lack of transparency and the unwillingness to accommodate residents when problems arise. Before signing our 18-month lease, we made it clear that we would eventually have two vehicles and asked to be placed on the waitlist for a second parking space. At no point were we told how long the waitlist actually was. After moving in, one person told us we were 10th and then we found out we are 23rd on the waitlist. Management's only solution? Pay $10 every single night to park in visitor parking until a space becomes available. That's roughly $300 per month on top of our rent, even though we were fully prepared to pay the normal monthly parking fee for an assigned space. Had we been told the truth about the parking situation before signing, we would have made a different decision. This is the kind of information prospective residents deserve to know upfront--not after they've signed a lease and moved in. We tried to work with management, explained our concerns, and asked for reasonable accommodations. Unfortunately, we were told there was no temporary solution other than continuing to pay daily parking fees while waiting behind 22 other people. If you're considering living here, ask every question you can about parking and get the answers in writing before signing anything. In our experience, management was not transparent about the reality of the parking situation and not accommodating when we asked for help. I cannot recommend this community based on our experience.