The Pines is a hidden gem! Great amenities, beautiful landscaping, and friendly staff. While you do…read moreshare walls with your neighbors, it definitely felt like our own little haven (bonus points for no upstairs neighbors). Unfortunately we did outgrow our unit so we recently had to move, but I'm lucky to have called this place home for 3.5 years. While most of what I have to say is positive, there are a couple of issues that I think are worth mentioning: -For a 1 br, there is little/limited in-unit storage space. The water heater and the washer/dryer (even though I loved having an in-unit washer/dryer) take up a lot of potential cabinet space. -Some neighbors are not very considerate when it comes to respecting reserved parking spaces, or picking up after their dogs. -We found a lot of spiders finding their way into our unit. At the end of the day, I'll definitely miss this place and will always consider The Pines as our first family home.

Poor communication after I sent in all my info and did not call me back when I tried to get hold of…read morethe leasing office. And led me on for a couple of weeks saying my application was great.

So I noticed all the old reviews were deleted. ..FYI. I…read morelived here 6 years with my family and watch this place go majorly down hill. First off these are NOT luxury apartments. The kitchen is all your basic cheap laminate. Theres crown molding that only goes through half the living room and the appliances are crap. We went through 1 microwave, 2 washers, and 3 dryers. The first two dryers killed so many of our clothes because if a shirt had screen print on it the dryer would catch it and twist it up and it would have to be yanked out between the door and the part that spins the clothes. Only the downstairs units have the hard floor and door bells. The side exit gate is always broken and it would stay open for months. There's already a transient problem in that area. You have people constantly trash diggin through the dumpsters and homeless people walking in and riding their bikes through the property. Also we've come across them sleeping on our stairs at night. No night security and tons of people without parking passes would park in the lot. My car was keyed the first year living there. Constant calls to Upland PD cuz of all the ghetto people in our building fighting each other and yelling outside at 2am. The only cameras on property are over the office. And at the gates. My car was involved in a hit and run in our parking lot and the office claims they could not release or let us watch footage of the person who did it nor would they look. So instead of being able to catch who did I I had to pay for my car to get fixed. The front call box never works. I know this because my friends dropped off my kids after school during the week and could never get in. So they would have to wait till someone let them in or came out. They didn't have maintenance for a bit so having anything fixed was a waiting game. They had someone really good running their maintenance team the first few years we were there. He was the only awesome thing about that place until I heard the manager let him go. The office staff has been a revolving door as managers have changed and staff were constantly new. No one ever answers the phone or returns your message. The last 2 years we were there they hiked the rent up 10% yearly. In this complex you have to pay for trash, water, sewer. I've lived in many other apartments and never paid these things till I moved here. Also if you move out, don't clean. They take $200 out of your deposit to pay someone to come in and clean. I'm still dealing with the office on the amount we owe after move out. Even though I paid for the days on the portal I'm still being charged for more days. Plus your utilities are two months behind. So even though we are no longer there we have to pay 2 months of utilities because of their system. Stupid! Don't recommend.

Since December 2023, Rancho Monte Vista has been my home. I am so thankful for the amazing staff…read morehere, which made it easy for my wife and I to make a decision to make this apartment our home. We enjoy our evening walk around our community and neighborhood as we feel safe and comfortable. Thank you Rancho Monte Vista for welcoming us here.

I am so appreciative for the assistance Stephanie, George, and Bailey help my daughter and I with…read morefrom living arrangements, maintenance, to community events. My 2 year old daughter and I never feel left out or alone in this community! We have so many friendly neighbors that welcome us as we walk around with our little dog, and love that there is a little dog park with poop bags to clean up after your animal! We just had a pizza and family game night in our pool area and we were so happy to see Stephanie and George participating in the event, truly made this apartment complex feel like a home. Would highly recommend this community if you are looking for a well maintained and friendly community! Can't wait for our big screen movie night by the pool with Bailey hosting in a couple months!

Michelle really needs to keep track of what she tells people, she wasted my dad's time. I have been…read morehelping my dad apartment hunt, and I found these apartments for him to contact. He had an appointment to view the apartments last Saturday (12/21/24) @ 10:00 AM. He drives all the way up to Upland and he calls Michelle who proceeds to tell him that she can't show the apartment because the maintenance is working on it. So that he could either go later that day or do for another day. No apologies or anything, I guess a confirmed appointment means nothing. When my dad contacted these apartments and spoke to her, he was very clear he was looking for a 2 bedroom, she told him they would have a 2 bed/1 ba with garage starting mid/late January, but in the meantime she could show a similar unit to get a feel for the layout. Hence the appointment on Saturday the 21st. Fast forward today, he has an appointment at 4:00 PM on Dec. 26/2024. He then proceeds to drive up to Upland AGAIN. Under the assumption the 2 bedroom/ 1 ba DOWSTAIRS unit was still going to be available in January like she knew he was looking for. She showed my dad the unit but not really she was just standing there not caring to show him around. He then asks about the downstairs apartment 2 bedroom they were in speaks of and she told him that it was already rented. Of course my dad was confused because per her words, it was supposedly not even available yet. She then is telling my dad that per him being self employed he would need to show bank statements with 30x the rent as the ending balance. Which that she never even mentioned beforehand. Be FFR, anyone with 30x the rent would not rent from these apartments that has barely to no parking and homeless people walking around. It's very clear she just did not want to rent to my dad or take him seriously for whatever her reasons were, but what angers me is wasting my dad's time!! Especially after Christmas to have to drive up to Upland in hopes of finding his new place. I have called and spoke to Michelle when I first inquired on behalf of my dad and she is quick to want to tour the apartments and get the ball rolling, but I guess only if she takes you seriously! Do better Michelle, you're not very good at your job.

Shout out to Sam - she is the best!! I've had the pleasure of encountering one of the most…read moreexceptional maintenance staff, and I would like to extend my sincerest appreciation to her for her outstanding customer service! She consistently exhibits a positive demeanor, impeccable politeness, professionalism, friendliness, and genuine concern for tenants while also demonstrating attentiveness and extensive knowledge; she is truly an exemplary individual. I have immense respect for individuals like her, as they exemplify perseverance and dedication, setting them apart. She is undoubtedly deserving of recognition or promotion. It is rare to encounter individuals who genuinely care, and Sam consistently exceeds expectations. Sam, I would like to express my heartfelt gratitude for the exceptional service; you truly deserve a glowing review. God bless! Jocelyn & Alvin O-102

I lived here for appx 1 year with my husband and 4 kids. Everyone in the leasing office was amazing…read moreto us. Very professional, friendly and they assisted us in a timely manner. Christine, Brittani, Aaryn and Jeanine were great. Also Ralph but I don't think he's there any longer. The entire maintenance crew was also great. Mike, sam, and another SUPER kind gentleman but I seemed to have forgotten how to spell his name but I left him a review on another site. It started with a D so if you guys could remind me that would be great! So I can properly recognize him on here. The property is VERY well kept, and beautifully maintained. Pool has always been clean, same for the gym. I only have a few downsides (notice I didn't remove any stars for them) I know they do TRY. (Maybe corporate can work on the parking one). First is parking- please note your vehicle will have to fit in the tandem spot. (There are various sizes, some are long enough to fit a semi while others would only fit a smart car) I know it may seem like an obvious fact but some people actually get away with it if their neighbors seem fine with it. However, one of my neighbors did NOT. I have 4 kids in car seats and when we moved in, we had a smaller vehicle but we knew we were going to get a larger one. We got an SUV & Our parking spot was all the way to the back of the alley, so it was pretty "out of the way". But we still got complaints (pretty sure from the same person) that it stuck out of the given space. We tried parking it in our garage, but because we would be unable to open the doors and load all the kids in, it wasn't really an option. We ended up having to park in the visitor parking. Which was also unfavorable since we had to carry/ walk with our 4 small kids across the parking lot and up to our unit. So please be mindful of that. Second- while this specific area of Rancho is beautiful and overall "safe", PLEASE remember to lock your cars. I can admit I have left my guard down a few times and I didn't double check that the cars were locked so my car got broken into and my mother's bag was stolen. The vehicle was parked in our tandem spot. We did file a police report and the leasing office DID do their best to resolve any issues we had (they replaced my apartment keys and changed the lock on my unit.) so again I really couldn't dock them for that. I'm only sharing these things with you as reminders. I don't want these things to deter you from considering Carmel as a place to live because we did enjoy living there and we were very sad that we left. Overall, the highlights are the staff and the appearance of the apartment complex as a whole. Thank you Carmel for a great year with you!

Setting up an appointment to see the apartment was very smooth and easy with Gina. She has…read moreexcellent customer service and great follow-up. Her caring personality makes it feel easy to work with. The property looks well-maintained and cared for.

Reina is very helpful and patient with everyone! Christian…read moreis very helpful and fast to fix any issues with my apartment! I really appreciate what they do for Us !!!

Welcome to west Fifth where you pay well over $2500 to live in a broken run down facility…read more Something broken call your friendly leasing office with a rotating roaster of staff. Never expect to speak with the same person 2x. Make a complaint might as well pray that it gets fixed because chances are it won't. Also be prepared for constant "emergency water shut offs". In November alone I think our water got shut off 3-4x but you still pay full price for it. Also flooding when it rains. I have made multiple communications about the rain gutters having a hole and flooding to which they told me oh they are clogged. I spoke with Carolina, Kevin, Sabrina, and Monique and no resolution. That doesn't even make sense they need to fix the hole. The flooding broke my ring camera which I shouldn't be responsible to buy a new one for their negligence. Also my front door won't lock and must be literally kicked in to be opened. When I requested a new one they said no and we must wait until the water is dried up. Walls are so thin you can hear everything! This is just a little bit of what you can expect. Homeless people in the trash everyday. I've replaced 3 car tires this month because of nails all around the parking lot. Dog poop EVERYWHERE. Don't move here for real. But the staff is friendly so there's that.

Yo recomiendo a West Fifth Aparments,es lugar muy bonito y tranquilo,cuenta con alberca y…read moregimnasio,hay un parque al cruzar la calle con juegos para niños,puede uno ir al supermercado caminando, hay 3 cuartos de labadoras vigiladas

My mother stayed here and due to her moving in, I was able to experience these beautiful townhouses…read moreas well. The layout/designs and set ups are beyond breathtaking, not to mention very spacious. The townhouses are quiet and in a very nice area. You can hear the birds in the morning. I'm sad to see my mom go, but I'm grateful for this living opportunity. The management; Danielle, Reann & Chris are all cool too. Any minor issue had, was addressed and taken care of in a timely manner. Thank you guys -Terica (:

We have loved here for 4 years and it is gorgeous here. We live in the biggest townhome layout that…read morethey have here. The staff including the maintenance men here are so awesome. They all go above & beyond. These condos and townhomes are so beautiful and the grounds are gorgeous. Everything is updated. Neighbors are so nice and quiet. We overlook the golf course. Everyone is super top notch. And we love Raeanne.

Pedro the maintenance is the best part about living at these apartments! He is a quick handy man…read moreand has been a huge help for me when things need to get fixed. The stars are only for Pedro and NOT the apartment complex or office.

They will steal all your deposit and charge you 1500 at the end of the lease they said i left the…read moreplace a mess even tho the guy who did the pre move out inspection said it looked clean before they said it was 650 dollars to paint the whole apartment and i left it a mess, which i didnt and deep cleaned it right before i left. The management team was awful and been doing upgrades and raising rent, to try and force people out they dont want. They even tried to raise my rent 12 percent even tho thats illegal and had to send me a new lease with the legal price

I started living here a month ago and had some issues with the electrical outlets. Sergio came over…read moreand fixed them very quickly; he is very efficient and friendly. I like living in this place, and I appreciate how helpful the maintenance staff is, thanks, Sergio!

I've lived here two weeks and overall everything has been a smooth process. Alexis and Kevin were…read morevery helpful with questions regarding the leasing process and moving in. The grounds are very clean and the facilities have been very generous in amenities provided. I've had to put in a maintenance request this week and Sergio was very prompt to respond to my issues. He was very courteous and enthusiastic during the whole process!