A place of home peace and protection, wonderful , good service, Thank you! To the staff especially,…read moreArnulfo Adam's service very really appreciated. With a lots of responsibility.thank you!

The Pines is a hidden gem! Great amenities, beautiful landscaping, and friendly staff. While you do…read moreshare walls with your neighbors, it definitely felt like our own little haven (bonus points for no upstairs neighbors). Unfortunately we did outgrow our unit so we recently had to move, but I'm lucky to have called this place home for 3.5 years. While most of what I have to say is positive, there are a couple of issues that I think are worth mentioning: -For a 1 br, there is little/limited in-unit storage space. The water heater and the washer/dryer (even though I loved having an in-unit washer/dryer) take up a lot of potential cabinet space. -Some neighbors are not very considerate when it comes to respecting reserved parking spaces, or picking up after their dogs. -We found a lot of spiders finding their way into our unit. At the end of the day, I'll definitely miss this place and will always consider The Pines as our first family home.

Hello I just want to inform any person/family seeking a beautiful, well maintained, clean living…read moreexperience, you come to the right place! I've been a resident at RMVA for 8 years and my wife and I love it! In my review I mostly want to concentrate on Manager Tyonni Nelson and Daisy Every concern, issue I've ever had was resolved in the professional manner. Not only are Tyonni & Daisy competent at their jobs, they bring a level of personal responsibility for my families living experience. I had a complaint from neighbors that my music was too loud. As soon after I played my music too loud ,I got a phone call with a very professional, but stern warning about "courtesy and compliance " The point is even though I was warned I never felt like someone was against me. I didn't detect anything negative vibes in Tyonni's warning and actually apologized a couple of months later Tyonni and Daisy both are very capable women and the organization that employs need to understand that you have 2 winners in your company! I would even go as far in saying that you may want to look at upgrading them both into higher management and I'm going to tell you why. I've been here 8 years and I didn't expect either of them to be in the same place after 3 years. (Don't get me wrong) It's none of my business but then again in my opinion you must take care of employees like this. I am a harsh critic, I am fearless and once I assess the issue there's no filter. If RMVA's did terrible business, or anything that made me regret paying $2,300 a month, I'd waste no time with a different review.. Thank you Tyonni & Daisy and thank you all for reading my book

We came in for a tour and while we chose a different property, the process of touring and the…read moreproperty itself was nice. I liked that there was a lot of trees which was surprising for the area it's in. Community seemed quite and clean. They have upgraded some apartments with modern stainless steel appliances but some have your standard white ones. They do offer an option to upgrade appliances for a fee. A good place to check out if looking for your next home! Thanks Chloe for your time and attention through the process.

I am so appreciative for the assistance Stephanie, George, and Bailey help my daughter and I with…read morefrom living arrangements, maintenance, to community events. My 2 year old daughter and I never feel left out or alone in this community! We have so many friendly neighbors that welcome us as we walk around with our little dog, and love that there is a little dog park with poop bags to clean up after your animal! We just had a pizza and family game night in our pool area and we were so happy to see Stephanie and George participating in the event, truly made this apartment complex feel like a home. Would highly recommend this community if you are looking for a well maintained and friendly community! Can't wait for our big screen movie night by the pool with Bailey hosting in a couple months!

Michelle really needs to keep track of what she tells people, she wasted my dad's time. I have been…read morehelping my dad apartment hunt, and I found these apartments for him to contact. He had an appointment to view the apartments last Saturday (12/21/24) @ 10:00 AM. He drives all the way up to Upland and he calls Michelle who proceeds to tell him that she can't show the apartment because the maintenance is working on it. So that he could either go later that day or do for another day. No apologies or anything, I guess a confirmed appointment means nothing. When my dad contacted these apartments and spoke to her, he was very clear he was looking for a 2 bedroom, she told him they would have a 2 bed/1 ba with garage starting mid/late January, but in the meantime she could show a similar unit to get a feel for the layout. Hence the appointment on Saturday the 21st. Fast forward today, he has an appointment at 4:00 PM on Dec. 26/2024. He then proceeds to drive up to Upland AGAIN. Under the assumption the 2 bedroom/ 1 ba DOWSTAIRS unit was still going to be available in January like she knew he was looking for. She showed my dad the unit but not really she was just standing there not caring to show him around. He then asks about the downstairs apartment 2 bedroom they were in speaks of and she told him that it was already rented. Of course my dad was confused because per her words, it was supposedly not even available yet. She then is telling my dad that per him being self employed he would need to show bank statements with 30x the rent as the ending balance. Which that she never even mentioned beforehand. Be FFR, anyone with 30x the rent would not rent from these apartments that has barely to no parking and homeless people walking around. It's very clear she just did not want to rent to my dad or take him seriously for whatever her reasons were, but what angers me is wasting my dad's time!! Especially after Christmas to have to drive up to Upland in hopes of finding his new place. I have called and spoke to Michelle when I first inquired on behalf of my dad and she is quick to want to tour the apartments and get the ball rolling, but I guess only if she takes you seriously! Do better Michelle, you're not very good at your job.

Shout out to Sam - she is the best!! I've had the pleasure of encountering one of the most…read moreexceptional maintenance staff, and I would like to extend my sincerest appreciation to her for her outstanding customer service! She consistently exhibits a positive demeanor, impeccable politeness, professionalism, friendliness, and genuine concern for tenants while also demonstrating attentiveness and extensive knowledge; she is truly an exemplary individual. I have immense respect for individuals like her, as they exemplify perseverance and dedication, setting them apart. She is undoubtedly deserving of recognition or promotion. It is rare to encounter individuals who genuinely care, and Sam consistently exceeds expectations. Sam, I would like to express my heartfelt gratitude for the exceptional service; you truly deserve a glowing review. God bless! Jocelyn & Alvin O-102

I lived here for appx 1 year with my husband and 4 kids. Everyone in the leasing office was amazing…read moreto us. Very professional, friendly and they assisted us in a timely manner. Christine, Brittani, Aaryn and Jeanine were great. Also Ralph but I don't think he's there any longer. The entire maintenance crew was also great. Mike, sam, and another SUPER kind gentleman but I seemed to have forgotten how to spell his name but I left him a review on another site. It started with a D so if you guys could remind me that would be great! So I can properly recognize him on here. The property is VERY well kept, and beautifully maintained. Pool has always been clean, same for the gym. I only have a few downsides (notice I didn't remove any stars for them) I know they do TRY. (Maybe corporate can work on the parking one). First is parking- please note your vehicle will have to fit in the tandem spot. (There are various sizes, some are long enough to fit a semi while others would only fit a smart car) I know it may seem like an obvious fact but some people actually get away with it if their neighbors seem fine with it. However, one of my neighbors did NOT. I have 4 kids in car seats and when we moved in, we had a smaller vehicle but we knew we were going to get a larger one. We got an SUV & Our parking spot was all the way to the back of the alley, so it was pretty "out of the way". But we still got complaints (pretty sure from the same person) that it stuck out of the given space. We tried parking it in our garage, but because we would be unable to open the doors and load all the kids in, it wasn't really an option. We ended up having to park in the visitor parking. Which was also unfavorable since we had to carry/ walk with our 4 small kids across the parking lot and up to our unit. So please be mindful of that. Second- while this specific area of Rancho is beautiful and overall "safe", PLEASE remember to lock your cars. I can admit I have left my guard down a few times and I didn't double check that the cars were locked so my car got broken into and my mother's bag was stolen. The vehicle was parked in our tandem spot. We did file a police report and the leasing office DID do their best to resolve any issues we had (they replaced my apartment keys and changed the lock on my unit.) so again I really couldn't dock them for that. I'm only sharing these things with you as reminders. I don't want these things to deter you from considering Carmel as a place to live because we did enjoy living there and we were very sad that we left. Overall, the highlights are the staff and the appearance of the apartment complex as a whole. Thank you Carmel for a great year with you!

Setting up an appointment to see the apartment was very smooth and easy with Gina. She has…read moreexcellent customer service and great follow-up. Her caring personality makes it feel easy to work with. The property looks well-maintained and cared for.

Reina is very helpful and patient with everyone! Christian…read moreis very helpful and fast to fix any issues with my apartment! I really appreciate what they do for Us !!!

Kevin was awesome he was friendly very nice outgoing showed me a great chore of a lovely apartment…read morevery interested I love it how it had lots of story overall it was just a very nice experience with Kevin.

I love my beautiful apt so nice But I am not happy at all with the harassment we have received from…read moreone or more people who live here. Since we moved in we have had several harassments or people who are bias. You the management have really Done nothing to get to the bottom of these issues.

My mother stayed here and due to her moving in, I was able to experience these beautiful townhouses…read moreas well. The layout/designs and set ups are beyond breathtaking, not to mention very spacious. The townhouses are quiet and in a very nice area. You can hear the birds in the morning. I'm sad to see my mom go, but I'm grateful for this living opportunity. The management; Danielle, Reann & Chris are all cool too. Any minor issue had, was addressed and taken care of in a timely manner. Thank you guys -Terica (:

We have loved here for 4 years and it is gorgeous here. We live in the biggest townhome layout that…read morethey have here. The staff including the maintenance men here are so awesome. They all go above & beyond. These condos and townhomes are so beautiful and the grounds are gorgeous. Everything is updated. Neighbors are so nice and quiet. We overlook the golf course. Everyone is super top notch. And we love Raeanne.

Pedro the maintenance is the best part about living at these apartments! He is a quick handy man…read moreand has been a huge help for me when things need to get fixed. The stars are only for Pedro and NOT the apartment complex or office.

They will steal all your deposit and charge you 1500 at the end of the lease they said i left the…read moreplace a mess even tho the guy who did the pre move out inspection said it looked clean before they said it was 650 dollars to paint the whole apartment and i left it a mess, which i didnt and deep cleaned it right before i left. The management team was awful and been doing upgrades and raising rent, to try and force people out they dont want. They even tried to raise my rent 12 percent even tho thats illegal and had to send me a new lease with the legal price

Jay, Sergio, and Fabian fixed our washer and even swept behind it for me. Did a fast turnaround in…read moreone day.

Sergio and Fabian of the resort's maintenance team, came through in a very timely manner after I…read moreput in a work order for noise coming from the air conditioning unit. They were able to find the issue and fix it within minutes. Great job all around.