Great moving experience..... Fast and reliable. Cost was very reasonable, I would recommend this…read morecompany to my friends and family.

I'll give a break down of how I cam to this rating…read more Let's start with 3 stars, as an average score. -1 Star: Uncommunicative and terse emails. -1 Star: Delivering my shipment 3 days later than the promised time frame. -1 Star: Losing the inventory and not having proper record of which things belonged to my shipment. -1 Star: Delivering to me an item that belonged to someone else. -1 Star: Damaging Furniture and boxes -1 Star Promising to repair said furniture, stretching it out for a month, and then not following through. So that leaves them with a final score of negative 3 stars. Here is the longer version: I hired them to for my move from Nova Scotia to Quebec. They picked my things up on time, and I did not hear from them afterwards. As the time frame for delivery approached, a week or two later, I sent them an email asking if they had an ETA, the response to which was a single line of text stating that it would not be arriving in the original time frame due to unforeseen circumstances. When my things eventually arrived, I was given an inventory sheet by the movers which was obviously a sloppy recreation of the original - it did not have all of my items marked on it, many of them without numbers or descriptions. It even had an item on it that did not belong to me. There was damage done to a few of my items. My spinning wheel was in pieces, and the damage it received was obviously done after it had for some reason been removed from the shipping blankets that they originally put it in. A plastic Tote was broken apart in one of it's corners, and a cardboard box had a large hole in it - when I unpacked the box, I found a rock in the bottom of it (obviously the cause of the hole) I called up the owner of the business, Jeff Smith, in regards to the damage and he could not speak to me without yelling and talking over me. He stepped away from the phone at one point to yell abusively at someone else in his office as well. After being on the phone with him for an hour, he agreed to have my spinning wheel repaired, telling me that he could pick it up from me soon and ship it to the person that knew how to repair it. A week later, I received a message from him telling me that he would pick it up at the end of the month (2 1/2 weeks away) when the end of the month was approaching, I sent him an email asking him for an ETA and he did not respond. Three more weeks later, I get a phone call out of the blue - more than a month since I last heard from anyone at this company - at 9:00PM on a weekday, from a truck driver telling me that he'd be at y place within an hour to pick up the spinning wheel. At this point I had no trust or patience for these people left, so I told them that wasn't going to work. I sent another email to Jeff suggesting that he give me the money that he was going to pay the wood worker to repair the wheel, so that I can find someone nearby me to do the repairs, and he has not responded.

Overall, my move from New Brunswick to Ontario with Smart Movers was disappointing. I found my…read moredealings with the company to be disorganized and unprofessional. CONS: - I was quoted a guaranteed price and instructed I was to pay half upon pick up and half upon delivery. I was told several forms of payment, including credit card, were accepted. Upon pick-up, I had to remind the movers that I had to pay half of the balancing owing. They had no idea what I owed, nor did they have any means with which to accept payment or provide a receipt. I had to speak with the owner over the phone and provide him with my Visa information in order to pay. I had to specifically request a receipt for the payment as they did not intend to provide one. Upon receiving the receipt, I discovered that I was charged more than half of the quoted cost. Upon delivery, the company again attempted to overcharge me. They eventually explained the additional charge was a 4% service fee for paying via Visa. Despite only paying with Visa once (the first half owed), they had attempted to charge me this service fee twice (so 8%), as if I had made two Visa payments. I was not informed, at any point before or after paying with Visa, that an additional service charge would be accrued. Had I known, I would have selected a different form of payment. I had to put up a stink to have this charge removed from my total. - I was initially guaranteed a delivery time of 4-8 days after pick up. This was later extended to two weeks after pick up. In the end, delivery did not occur until 3 weeks after pick up. - Upon delivery, I discovered that the company had opened several of my packed boxes (without my knowledge or consent) and moved those items into garbage bags, which were then packed onto the truck. The garbage bags were removed from the truck ripped and full of holes. I was made to sign an Acknowledgment of Receipt waiver BEFORE having an opportunity to look in these garbage bags to see if all the items removed from the boxes had actually been moved into bags and delivered. PROS: - Shockingly, none of my items were damaged during the move, despite being moved in plastic bags. - The actual moving men, both at pick up and delivery, were very friendly.

Worst experience ever! It amazes me they are still in business. Quote one price, but that's not…read morewhat you will pay. Show up late at both ends of the job, charge more than quoted, They are movers, they move slowly in every possible way. Show up hours late at the start and days late at the end. Don't look for polite, courteous people- not part of their vocabulary. Jeff doesn't remember us from a number of years ago. But we remember him and his band of men very well. It even took him two months to return our ladder that he misplaced some how. I'm not confused about this company, they don't like bad reviews. They didn't like them then and still don't like them.