I'll give a break down of how I cam to this rating.
Let's start with 3 stars, as an average score.
-1 Star: Uncommunicative and terse emails.
-1 Star: Delivering my shipment 3 days later than the promised time frame.
-1 Star: Losing the inventory and not having proper record of which things belonged to my shipment.
-1 Star: Delivering to me an item that belonged to someone else.
-1 Star: Damaging Furniture and boxes
-1 Star Promising to repair said furniture, stretching it out for a month, and then not following through.
So that leaves them with a final score of negative 3 stars.
Here is the longer version: I hired them to for my move from Nova Scotia to Quebec. They picked my things up on time, and I did not hear from them afterwards. As the time frame for delivery approached, a week or two later, I sent them an email asking if they had an ETA, the response to which was a single line of text stating that it would not be arriving in the original time frame due to unforeseen circumstances.
When my things eventually arrived, I was given an inventory sheet by the movers which was obviously a sloppy recreation of the original - it did not have all of my items marked on it, many of them without numbers or descriptions. It even had an item on it that did not belong to me. There was damage done to a few of my items. My spinning wheel was in pieces, and the damage it received was obviously done after it had for some reason been removed from the shipping blankets that they originally put it in. A plastic Tote was broken apart in one of it's corners, and a cardboard box had a large hole in it - when I unpacked the box, I found a rock in the bottom of it (obviously the cause of the hole)
I called up the owner of the business, Jeff Smith, in regards to the damage and he could not speak to me without yelling and talking over me. He stepped away from the phone at one point to yell abusively at someone else in his office as well.
After being on the phone with him for an hour, he agreed to have my spinning wheel repaired, telling me that he could pick it up from me soon and ship it to the person that knew how to repair it. A week later, I received a message from him telling me that he would pick it up at the end of the month (2 1/2 weeks away) when the end of the month was approaching, I sent him an email asking him for an ETA and he did not respond. Three more weeks later, I get a phone call out of the blue - more than a month since I last heard from anyone at this company - at 9:00PM on a weekday, from a truck driver telling me that he'd be at y place within an hour to pick up the spinning wheel. At this point I had no trust or patience for these people left, so I told them that wasn't going to work. I sent another email to Jeff suggesting that he give me the money that he was going to pay the wood worker to repair the wheel, so that I can find someone nearby me to do the repairs, and he has not responded. read more
