Worst experience ever! It amazes me they are still in business. Quote one price, but that's not what you will pay. Show up late at both ends of the job, charge more than quoted, They are movers, they move slowly in every possible way. Show up hours late at the start and days late at the end. Don't look for polite, courteous people- not part of their vocabulary. Jeff doesn't remember us from a number of years ago. But we remember him and his band of men very well. It even took him two months to return our ladder that he misplaced some how. I'm not confused about this company, they don't like bad reviews. They didn't like them then and still don't like them. read more

THESE GUYS ARE SCAM ARTISTS! They overcharge, lie, deceive, and the owner "Jeff" is an arrogant and ignorant liar. He will swear, call names, talk over you, and put you down if you even attempt to dispute being overcharged, or damages. My brother and I hired this company to move the contents from a 1-bedroom apartment that was being held in a storage unit from Elmsdale Nova Scotia, to Orillia Ontario. The company had originally quoted us $1500, however, upon pickup they charged his credit card $4694.09. According to their initial paperwork, payment was to be processed at delivery, so to see this charge within an hour of pick up and no documentation to say that the load was received was nerve racking to say the least. The items were picked up on October 24th however, none of the items were tagged, the manifest was not provided, and no paperwork was provided to say that the load was even received. We tried to contact the business multiple times at multiple phone numbers over the next few days with absolutely no response. The delivery did end up showing up on the 27th, at which time the manifest and invoice was provided. When we tried asking the movers whom we needed to speak with to find resolution for the invoicing issue, the employees unloading the truck simply laughed and said, "good luck". According to their invoice, the total cubic footage of the load was 631.86 cubic feet at at $6.46 per cubic foot. This is not even a remotely accurate estimate of the load in question. We measured the cubic feet of the load item by item, which worked out to 297.7 cubic feet. The truck the items were delivered in was on 780 cubic feet, and the load did not even fill half of the trailer. We tried following up with them via email, and they would not respond. We tried calling them and when we finally got them on the phone, Jeff (the owner) simply yelled, threatened, called us names, used profanity, and hung up the phone. They charged us WELL above the accurate amount, and certainly well above the quoted amount. Again, we were quoted $1500, and even if this estimate was not in line with their price per cubic feet, we measured each and every item that was delivered and it was not even close to the proposed cubic footage. They have absolutely robbed us blind, deceived us, unlawfully charged us an obscene amount of money, and are not even willing to discuss anything or rectifying the issues. read more

Smart Movers - This is not over 600 cubic feet, and the basically just threw my items in the truck. - Movers Near Me

I was quoted $1000 as an estimate with a list of furniture and the fact that I had a 10 by 20 storage. I paid a deposit $287 on my credit card. The truck was delayed, actually came the next day. I only ended up taking about 1/3 of my belongings as many were damaged and contaminated. I don't mind paying above the estimate . But they were only there for a little over an hour and within 2 hours my credit card was charged $2600!!! Not authorized by me!! According to reviews this owner Jeff Smith has done this to at least 4 others that I have found. DO NOT USE THIS COMPANY. read more

My 80 year old parents used this company to move a few items into storage. The owner Jeff told them he needed the money and credit card up front. He explained the charge would be 250 dollars. Once the items were delivered he charged the credit card another 250 for no reason or approval. When my retired father called Jeff he yelled and screamed at him. I decided to call to see if Jeff would explain himself for this additional charges and he told me i was a B%$#^ and hopes my parent die of cancer. This is truly the worse company i have ever heard of. Please beware of this company. read more

Movers arrived earlier then was discussed (nothing was ready yet, because we expected them 2 hrs later) on a small truck, so had to do few trips. Worked slow, traveled to destination like turtles. Overcharged for 1 hr. To all the questions answered "I don't care". When we had a dispute regarding overcharging me for 1 hour, I tried to call office during business hours, but for sure nobody answered the phone. To my question about why their manager not answering the phone, they said that he might be in church (at 5:20 pm on Tuesday ), but he always answered when they called him. Also they refused to provide a receipt. Movers refused to assemble the bed frame, and left 35 minutes earlier, they said that they don't have enough time to do this, because there is another charge (30 mins) for traveling to my place in the morning . For some reason they take only cash and etransfer. Terrible service, won't recommend. read more

We moved from Toronto to Quispamsis in NB. Jeff, the owner, said our move would be in the $10,000-$15,000 price range. Our total invoice was closer to $21,000. Subsequently, we met people who moved a 5 bedroom house that paid $9,000 and the same distance. What's more is that Jeff stated he was fully insured if anything ended up damaged. Our 65" HD TV was broken. Jeff has hidden behind every excuse not to compensate us in any way. He states that we didn't pay to have it packed - but his men did pack it. He states that we didn't advise him in a timely fashion but we had boxes and furniture to sift throuh. Our shipment also came in 2 deliveries, 5 days apart because their first truck was 3/4 full of someone elses belongings. We did advise Jeff the very next day, after the second delivery. I asked for $600, recognizing the TV was a 2017. Jeff hid behind every excuse and what's more - he states we couldnt pass it through insurance. He insinuated that we broke our TV. Anything not to be professional about it. read more

I contracted Totten's/Smart Movers to move my belongings from Ontario to Nova Scotia in August 2014. I sent Jeff a comprehensive list of the items to be moved, and in return received the following email: "Thank you David for the list . That makes things easier . I can guarantee you a price of $ 2350.00 based on this list , hst included . Pickup would be on the 30th in Courtice and delivery on the 2 of Sept in the Barrington area south shore NS . jeff SMART MOVERS / TOTTEN'S MOVERS Halifax 902-876-8364" The move on the 30th August was very late, they arrived after 7pm having collected from another house (and they were late so they said because the previous person had more goods than expected). When the driver told me this I asked him if what he was collecting from my address was more or less as expected and he said "pretty much as expected". As we had exchanged at midday the house was actually no longer mine and the new owners were around, therefore everything that was to me moved had already been carried into the garage or was in a room just off the front entrance, the movers didn't have to bring anything up or downstairs, it was all ready for them. It was after 2:30am when they were finally packed and left. They were picking up a third load in Montreal before heading back to Nova Scotia I was told. I then drove to Nova Scotia and on September 2nd after midday got a call from the truck driver saying that my goods would be arriving shortly. Not long after this I received the following text message from Jeff: "your final price David is $3965.50 plus hst for a grand total of $4559.75" Obviously I immediately called Jeff to query why my price was substantially more than his "guaranteed price" and was told that it was because my load was "over weight" and had therefore incurred more charges. Feeling somewhat forced into paying, if I didn't pay I assumed the truck would turn around, I foolishly paid by Visa. The truck arrived almost at dusk, and the unloading began. It was immediately apparent that, somewhere along the way, my goods had been rearranged and repacked, a bookcase was now right up at the top of the truck and actually hung over the legs of a desk, so that the back of the bookcase had come away and was damaged. A virtually new double mattress was also damaged, by two units that had been packed in such a way that their corners had obviously dug into the mattress with the movement of the journey and created holes in it. I took photographs of the damaged mattress and slo pointed it out to the driver, who dutifully marked it down on the delivery slip. I told them to take away the bookcase, it was badly damaged and despite calling Jeff it was obvious that, because it was pressed wood, they were going to do nothing more than offer $20 compensation which I felt was derisory. After they had left and as we started it sort out things it was evident that several other pieces of furniture were marked, not badly, but it was obvious that the movers hadn't exactly been careful. I contacted Jeff regarding the mattress that was damaged and instead of offering to replace it he arranged for a local upholsterer to come and repair it (I am still waiting). I have repeatedly asked for the weight slips and a comprehensive invoice that will justify the price increase but every request was met with silence or avoidance of the issue. When I finally sent this email: "Jeff, My patience is exhausted. I want a copy of your invoice along with a copy of the weight slip within the next week failing which I shall be handing this over to my lawyer." I received the following email from Jeff: "The fact is David you ripped the mattress not us . Both my employees witness you pulling on the mattress in order to get it up the much to small stair case with nails sticking out of the the wall and thats how it got snagged and ripped . WE dismantled sofas in order to get them through door ways and went above and beyond to satisfy you , in which we were happy to do. I apologized concerning the bookcase . It was unfortunate damage that should not have happen . I agreed to pay to have the mattress repaired as a trade off for the damaged book case that we were more than happy to repair but you requested we dispose of it , which we did. I requested your postal code from you in an email two weeks ago so i can send your modem to you . You have not provided one as of this date and i can't mail it without one . . As you are well aware you had much more volume than anticipated of which your final cost reflected . jeff TOTTEN'S MOVERS Halifax 902-876-8364 " I am currently proceeding to the small claims court. This company should be avoided at all costs. read more

Overall, my move from New Brunswick to Ontario with Smart Movers was disappointing. I found my dealings with the company to be disorganized and unprofessional. CONS: - I was quoted a guaranteed price and instructed I was to pay half upon pick up and half upon delivery. I was told several forms of payment, including credit card, were accepted. Upon pick-up, I had to remind the movers that I had to pay half of the balancing owing. They had no idea what I owed, nor did they have any means with which to accept payment or provide a receipt. I had to speak with the owner over the phone and provide him with my Visa information in order to pay. I had to specifically request a receipt for the payment as they did not intend to provide one. Upon receiving the receipt, I discovered that I was charged more than half of the quoted cost. Upon delivery, the company again attempted to overcharge me. They eventually explained the additional charge was a 4% service fee for paying via Visa. Despite only paying with Visa once (the first half owed), they had attempted to charge me this service fee twice (so 8%), as if I had made two Visa payments. I was not informed, at any point before or after paying with Visa, that an additional service charge would be accrued. Had I known, I would have selected a different form of payment. I had to put up a stink to have this charge removed from my total. - I was initially guaranteed a delivery time of 4-8 days after pick up. This was later extended to two weeks after pick up. In the end, delivery did not occur until 3 weeks after pick up. - Upon delivery, I discovered that the company had opened several of my packed boxes (without my knowledge or consent) and moved those items into garbage bags, which were then packed onto the truck. The garbage bags were removed from the truck ripped and full of holes. I was made to sign an Acknowledgment of Receipt waiver BEFORE having an opportunity to look in these garbage bags to see if all the items removed from the boxes had actually been moved into bags and delivered. PROS: - Shockingly, none of my items were damaged during the move, despite being moved in plastic bags. - The actual moving men, both at pick up and delivery, were very friendly. read more

My experience dealing with Jeff has been disappointing. Here's the context and my experience using their services. The only redeeming thing was the people who actually did the work of moving. Very diligent young guys but they work for the wrong employer. I reached out to Jeff since I needed to move to Ontario in hurry. On his request, I sent him pictures of furniture and emailed him roughly how many items I needed to move along with a list. I got quoted about $3000 + tax. Since they added me into their schedule without much of a lead time, I understood when the truck did not arrive for pickup on the scheduled day. Stuff happens. Things just went downhill from there. 1. They charged my credit card for $2,000 without authorization. 2. Delivery date expectations were set multiple times over the next 10 days after pickup, but there was always an excuse of why they could not meet that expectation. 3. They then sent me a "revised" quote which was over 50% of the quoted price. With professional estimation, I expect a +/- 20% variation, but not 50%. Very unprofessional. 4. The truck finally arrived 15 days after pickup after I was coerced to pay a "discounted" and revised quote. 5. They lost a carton of books for which I did not receive any reimbursement. Jeff's response was and I quote, "... have already reduce your cost substantially for your move ..." and hence they would not provide me with compensation for my loss. Absolutely terrible customer experience. Buyer beware. read more

This company promised to move my studio apartment from Halifax to Montreal and were complete no shows. They took my deposit then were completely unreachable. I had to call them tirelessly on multiple phone numbers just for them to finally answer the DAY before my move and tell me they weren't going to come. I had to leave Halifax as I had booked a flight on the timeline the movers (Jeff Smith) had given me, only for them to keep rescheduling then not showing up. Finally, on June 30th, the day before new people were to move into my apartment and my belongings were to be thrown out by my building managers, they called me AFTER the absolute latest I said they could come telling me they would be there eventually. I am so glad I told them to forget about it because I'm sure I would've been charged an obscene amount of money and my belongings would've arrived finally in Montreal either broken or unaccounted for. It took begging and over a week and multiple phone calls to get my deposit back. It wasn't until after I booked with them that I found reviews of others who were scammed by Jeff Smith and Smart Movers Atlantic (OR Smith Ramey Transfer) and noticed that Jeff Smith had taken it upon himself to respond to every bad review in an extremely rude and unprofessional tone, even calling some reviewers mental health into question. I believe every bad review they have received and in my opinion it wouldn't be far fetched if the good reviews Smart Movers received were fabricated by Jeff Smith himself. I'm sure Jeff Smith is reading this angrily and trying to work a way around this review, most definitely with a low blow attack on my character, however I assure you that I am being honest and transparent. I am a 21 year old student and a woman and I am not unfamiliar with the slimy and untrustworthy nature of men like Jeff Smith. I urge anybody who is seeking a moving company in or out of Atlantic Canada to book with a PODS or self moving service. Smart Movers Atlantic was the best reviewed business I could find and they are a complete scam. If you're looking to be overcharged for a trip to the dump this is the right company for you. read more

The guys were very polite, even with one commenting how they could've never lived where I lived for 10 yrs, and my new place, "well, it's a bit of an upgrade", opinions could've been kept to himself, but whatever. I had a two person team, one moved as slow as molasses, and the two of them often were chit chatting, laughing....I over all feel like the move could've gone quicker. Last move I pd $200, this one $330, same amount of stuff if not less, not that far off in dist. That being said, I suspect they slowed things down to up the price, (was kind of obvious), as I was paying by the hr. I had moved a lot of little things myself, so glad, or it would've been so much more expensive. Overall, I guess I would not recommend them, last movers I had were more professional and quicker, so knowing that there's better out there, I'd look elsewhere, as in the end, why pay more if you might not have too. read more

Fraud, extortion, theft. They quoted $3500 and after delivering 1/2 of the properties and receiving the full payment, they demand for $2000 more in order to deliver the rest of the properties or face destruction of those items. read more

this Company will fraud you out of money and add whatever total they want to your credit card