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Apple Self Storage

5.0 (2 reviews)
Closed 9:00 am - 5:00 pm
Updated over 3 months ago

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2 years ago

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4 years ago

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Michael N.

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Smart Movers - This is not over 600 cubic feet, and the basically just threw my items in the truck.

Smart Movers

(13 reviews)

Worst experience ever! It amazes me they are still in business. Quote one price, but that's not…read morewhat you will pay. Show up late at both ends of the job, charge more than quoted, They are movers, they move slowly in every possible way. Show up hours late at the start and days late at the end. Don't look for polite, courteous people- not part of their vocabulary. Jeff doesn't remember us from a number of years ago. But we remember him and his band of men very well. It even took him two months to return our ladder that he misplaced some how. I'm not confused about this company, they don't like bad reviews. They didn't like them then and still don't like them.

THESE GUYS ARE SCAM ARTISTS! They overcharge, lie, deceive, and the owner "Jeff" is an arrogant and…read moreignorant liar. He will swear, call names, talk over you, and put you down if you even attempt to dispute being overcharged, or damages. My brother and I hired this company to move the contents from a 1-bedroom apartment that was being held in a storage unit from Elmsdale Nova Scotia, to Orillia Ontario. The company had originally quoted us $1500, however, upon pickup they charged his credit card $4694.09. According to their initial paperwork, payment was to be processed at delivery, so to see this charge within an hour of pick up and no documentation to say that the load was received was nerve racking to say the least. The items were picked up on October 24th however, none of the items were tagged, the manifest was not provided, and no paperwork was provided to say that the load was even received. We tried to contact the business multiple times at multiple phone numbers over the next few days with absolutely no response. The delivery did end up showing up on the 27th, at which time the manifest and invoice was provided. When we tried asking the movers whom we needed to speak with to find resolution for the invoicing issue, the employees unloading the truck simply laughed and said, "good luck". According to their invoice, the total cubic footage of the load was 631.86 cubic feet at at $6.46 per cubic foot. This is not even a remotely accurate estimate of the load in question. We measured the cubic feet of the load item by item, which worked out to 297.7 cubic feet. The truck the items were delivered in was on 780 cubic feet, and the load did not even fill half of the trailer. We tried following up with them via email, and they would not respond. We tried calling them and when we finally got them on the phone, Jeff (the owner) simply yelled, threatened, called us names, used profanity, and hung up the phone. They charged us WELL above the accurate amount, and certainly well above the quoted amount. Again, we were quoted $1500, and even if this estimate was not in line with their price per cubic feet, we measured each and every item that was delivered and it was not even close to the proposed cubic footage. They have absolutely robbed us blind, deceived us, unlawfully charged us an obscene amount of money, and are not even willing to discuss anything or rectifying the issues.

Apple Self Storage - selfstorage - Updated May 2026

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