Not the best experience for my first and definitely my only dealings with this place.
I live outside Australia and last month I wanted to purchase a meal/restaurant voucher as a present for my Sis-In-Law for her birthday which was coming up one week from that date.
Couldn't locate any restaurant voucher purchase options on the website so phoned the restaurant 3 times with no reply.
Then I messaged a mobile Whatsapp number for the owner/manager to see what was possible to purchase.
(note for later) the number had a profile photo of who i assume is the owner/manager included - the message went to 2 ticks so it was received.
No reply to date.
On a return to the website I found a 'Date dining' meal option for AuD 150 on the website.
I thought this might do the trick and when I selected this I was taken to the payment page. I gave my SIL's address as I expected this to be what would be used when she went to the restaurant.
After payment, that was that.
No further request for instructions on how to redeem.
No meal options.
No email notification about the meal/voucher.
No contact made about anything related to the purchase.
AuD 150 taken from my credit card.
A few days later my SIL arrived back to her house from her holidays with her daughter to find a rotten and moldy Indian meal and bottle of cheap red wine (she doesn't drink alcohol) in a bag sitting on her doorstep.
Once we finally understood what was after happening I tried to call the restaurant phone again with no answer.
My SIL went to the restaurant to enquire about what was after happening and she was met with complete and utter indifference from reception.
They reception said they'd look into it and do something for her.
Nothing done to this day.
Then the pinnacle of the entire interaction was when I went back to Whatsapp to message and try to call I found the profile photo removed and my messages were blocked.
That to me is not a good sign of a business operations ethics when you take a customers money and refuse to interact with them afterwards.
No idea if the food is good or not but the management need to take a look in the mirror.
Thanks for ruining my birthday present to my sister-in-law. read more