I took my trailer there to put on new tires and do a bearings service. The technician told me that…read moreI have to change the brakes and bushings as well (tandem axle) and somehow that will incrementally cost an extra $4500 (changing back plates and bushings) on top of the original job for tires and bearings (should be noted brake parts cost $250 for 4 wheels on Amazon, and bushings are not that expensive). I wanted to cancel the whole job but they had my trailer and forced me to take the tires and charged me an inspection fee on top (somehow putting the drums back on is an extra 1.25h on top of the tire installation where the tires are already off)...... I am not even sure if they serviced the bearings... To put it mildly I do question their integrity given this behaviour and the prices quoted for changing the electric brakes and knowing what it actually takes to do it... I hoped I misheard but they certainly did not correct me when I repeated the price back to them... I went there based on their reputation and I am very disappointed by the experience. $4500 is quadruple what would cost to do disks and rotors on 4 wheels on any car which is quite a bit more complex, let alone electric brakes on a trailer so in my view we are talking orders of magnitude difference...

It's too bad I can't give zero star rating. DO NOT go to Stittsville Trailers!…read moreWe took a used hybrid camper trailer that we recently purchased to Stittsville Trailers to have them check it to make sure that the camper is safe to drive. At the same time, we ask them to switch the newer tires from our old tent trailer to the hybrid trailer as they were the same size. The service department called us to let us know that the axle on the hybrid trailer is bent and needs replacing. We waited 5 days for the new axle to be ordered and installed and was charged over $900.00. When we got home, my husband checked the rating on the tires on the hybrid and noticed that they were not the correct tires for the trailer (too small). I called Stittsville Trailers back to find out why they didn't check the tires before they installed the new axle and to let us know that we needed to replace the tires. I spoke with Orville, the owner, and was advised that they don't check the tires if the customer supplies them. I reiterated that the whole reason we bought the hybrid camper in was for them to check to make sure that everything is good and safe with the hybrid. I asked if this should have been part of their service check? Orville replied that "they don't check tires if supplied by the customer". I was not amused by his reply so I asked him "if the customer supplied tires for a lawn mower would they install it on the trailer"? According to Orville "yes, they would"! I told him this is the stupidest thing I've heard and he didn't agree. Stay away!

I never write a bad review. When I have a negative experience, I usually just never go back to the…read moreshop or company again. But my experience here was so bad, I feel I need to warn others. We bought a camper here in 2019. They also talked us in to an extended warranty (my mistake - I fell for it). It was a nice little camper, but we barely used it (3 or 4 times a year at most) so we decided to sell it this year. I thought I would bring it in to Leisure Days Smiths Falls for a once over to make sure everything was working before putting it up for sale. We dropped it off the Wednesday before a long weekend and requested the basic maintenance package. They asked if we needed the camper back right away and I said no, we weren't using it the long weekend so the following week would be fine. Two weeks later, after I reached out to the service department several times, they told me I could come pick it up. Great! So I called ahead to pay over the phone so my husband could just pick it up on his way home. It was more expensive than originally quoted because they had to fix a few things. Fair enough. I asked them to itemize it, and then I asked why - if extra work needed to be done - no one called me to let me know. Or why they didn't at least mention it when they said the camper was ready to be picked up. Crickets on the other end of the phone. Then, after some back and forth, I said, ok, I would pay over the phone and my husband would come pick it up. Then they said, oh tell your husband to come see me, there is something with the axle or a spring in the wheel bearings I need to show him. What is the issue, I asked? Is it the axle or the wheel bearing? The answer was, oh I don't know exactly. I said, excuse me?? There is an issue you want to show my husband but can't tell me what it is? I was baffled. The I asked if it would be covered by the extended warranty. They said they would check. A few more days go by. I called and was told they were looking into it and would let me know as soon as they heard anything. Finally, my husband stopped by and they said oh yeah, it won't be covered by the warranty (again, they had an answer but didn't think to call and tell us). So we will be taking the camper to a proper shop to see what the actual problem is and to get the work done by competent mechanics. Now, my issue isn't with the warranty coverage (although, frankly, I wouldn't buy another one), it's with Leisure Days Smiths Falls and, in particular, the service department. They displayed a baffling lack of knowledge, some of the worst communication I have ever seen from a business, and terrible customer service. Overall, a completely awful experience. On a hilarious side note: as I was typing this review, Leisure Days Smiths Falls just called me to ask me if I knew they had a sale on and if I wanted to buy another camper. I said no thanks. I would never be buying anything from Leisure Days Smiths Falls again.

I purchased a used trailer here with the understanding it was all in good working condition, come…read moreto find out it has a multitude of problems my warranty won't cover because they're preexisting issues, none of the issues were disclosed to me at the time of sale and to top it off my black water tank is completely full and clogged right from the lot. When I called to address the issues I was met with hostility from the salesperson (Pete) I bought the trailer from and the finance guy (Dan) also got hostile with me on the phone. If it wasn't for the service department I likely wouldn't have made the purchase. This is a small town and this has been the worse customer experience I've had dealing with any company. It won't go unnoticed.

Absolute HORRIBLE service from mr DOUSH Dan himself... left me hanging with NO Trailer upon day of…read morepickup. Said that trailer rental got double booked somehow which is total BS. All I have to say folks is don't pay in advance NOR expect decent service @ all from his assistant either... very rude, mouthy & hangs up on others like he did to me. Renters BEWARE of fraudulent activity protect your credit cards please. Very hard to believe even though they've been in business for well over 20 years ey... go figure

From the owner: Family owned and operated ! Custom made trailersread more

We purchased a Travel Trailer from Primo RV online, had it inspected, drove 1200 Kim's to pick it…read moreup. Best customer service experience ever. Experienced, patient, knowledgeable, bent over backwards to ensure we were satisfied. Amazing ! Well done! I'd give them 10 stars if I could. We highly recommend Primo RV.

I bought a teardrop trailer from them and I can tell it was put together quickly and carelessly…read more Nothing but problems. It started with the keys for parts of the trailer and the battery , now the the hose for the water container has a leak. I have not taken it out for camping so these problems are adding up. I don't recommend them

A big shout out to Dan from Trailer Boys in Delta, Ontario. He was recommended to us because we…read morehad an electrical problem could not move our trailer. Our only option was to call him as he provided a road side service. He arrived on time as promised and on a saturday to boot and went right to work. In about an hour he had the problem diagnosed and was making repairs. He is a down to earth repairman who didn't try to over sell or confuse his customer but rather focused on the problem and had it repaired in a timely manner. Technicians of his caliber and honesty are rare and hard to find but he definitely is knowledgeable and honest when it comes to repairing trailers. I would recommend his services to anyone in the area without reservation. Thanks again Dan!

Such great service! Dan came on a Saturday afternoon helped repair the stove in our summer…read morekitchen. Last year he replaced our awning, such a pleasure to do business with, highly recommend TRAILER BOYS!!!