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    The Trailer Company

    5.0 (1 review)
    Closed 9:00 am - 5:00 pm

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    1 year ago

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    Jeanette S.

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    Stittsville Trailer - Photo

    Stittsville Trailer

    (5 reviews)

    I took my trailer there to put on new tires and do a bearings service. The technician told me that…read moreI have to change the brakes and bushings as well (tandem axle) and somehow that will incrementally cost an extra $4500 (changing back plates and bushings) on top of the original job for tires and bearings (should be noted brake parts cost $250 for 4 wheels on Amazon, and bushings are not that expensive). I wanted to cancel the whole job but they had my trailer and forced me to take the tires and charged me an inspection fee on top (somehow putting the drums back on is an extra 1.25h on top of the tire installation where the tires are already off)...... I am not even sure if they serviced the bearings... To put it mildly I do question their integrity given this behaviour and the prices quoted for changing the electric brakes and knowing what it actually takes to do it... I hoped I misheard but they certainly did not correct me when I repeated the price back to them... I went there based on their reputation and I am very disappointed by the experience. $4500 is quadruple what would cost to do disks and rotors on 4 wheels on any car which is quite a bit more complex, let alone electric brakes on a trailer so in my view we are talking orders of magnitude difference...

    It's too bad I can't give zero star rating. DO NOT go to Stittsville Trailers!…read moreWe took a used hybrid camper trailer that we recently purchased to Stittsville Trailers to have them check it to make sure that the camper is safe to drive. At the same time, we ask them to switch the newer tires from our old tent trailer to the hybrid trailer as they were the same size. The service department called us to let us know that the axle on the hybrid trailer is bent and needs replacing. We waited 5 days for the new axle to be ordered and installed and was charged over $900.00. When we got home, my husband checked the rating on the tires on the hybrid and noticed that they were not the correct tires for the trailer (too small). I called Stittsville Trailers back to find out why they didn't check the tires before they installed the new axle and to let us know that we needed to replace the tires. I spoke with Orville, the owner, and was advised that they don't check the tires if the customer supplies them. I reiterated that the whole reason we bought the hybrid camper in was for them to check to make sure that everything is good and safe with the hybrid. I asked if this should have been part of their service check? Orville replied that "they don't check tires if supplied by the customer". I was not amused by his reply so I asked him "if the customer supplied tires for a lawn mower would they install it on the trailer"? According to Orville "yes, they would"! I told him this is the stupidest thing I've heard and he didn't agree. Stay away!

    Leisure Days Rv Center

    Leisure Days Rv Center

    (2 reviews)

    I never write a bad review. When I have a negative experience, I usually just never go back to the…read moreshop or company again. But my experience here was so bad, I feel I need to warn others. We bought a camper here in 2019. They also talked us in to an extended warranty (my mistake - I fell for it). It was a nice little camper, but we barely used it (3 or 4 times a year at most) so we decided to sell it this year. I thought I would bring it in to Leisure Days Smiths Falls for a once over to make sure everything was working before putting it up for sale. We dropped it off the Wednesday before a long weekend and requested the basic maintenance package. They asked if we needed the camper back right away and I said no, we weren't using it the long weekend so the following week would be fine. Two weeks later, after I reached out to the service department several times, they told me I could come pick it up. Great! So I called ahead to pay over the phone so my husband could just pick it up on his way home. It was more expensive than originally quoted because they had to fix a few things. Fair enough. I asked them to itemize it, and then I asked why - if extra work needed to be done - no one called me to let me know. Or why they didn't at least mention it when they said the camper was ready to be picked up. Crickets on the other end of the phone. Then, after some back and forth, I said, ok, I would pay over the phone and my husband would come pick it up. Then they said, oh tell your husband to come see me, there is something with the axle or a spring in the wheel bearings I need to show him. What is the issue, I asked? Is it the axle or the wheel bearing? The answer was, oh I don't know exactly. I said, excuse me?? There is an issue you want to show my husband but can't tell me what it is? I was baffled. The I asked if it would be covered by the extended warranty. They said they would check. A few more days go by. I called and was told they were looking into it and would let me know as soon as they heard anything. Finally, my husband stopped by and they said oh yeah, it won't be covered by the warranty (again, they had an answer but didn't think to call and tell us). So we will be taking the camper to a proper shop to see what the actual problem is and to get the work done by competent mechanics. Now, my issue isn't with the warranty coverage (although, frankly, I wouldn't buy another one), it's with Leisure Days Smiths Falls and, in particular, the service department. They displayed a baffling lack of knowledge, some of the worst communication I have ever seen from a business, and terrible customer service. Overall, a completely awful experience. On a hilarious side note: as I was typing this review, Leisure Days Smiths Falls just called me to ask me if I knew they had a sale on and if I wanted to buy another camper. I said no thanks. I would never be buying anything from Leisure Days Smiths Falls again.

    I purchased a used trailer here with the understanding it was all in good working condition, come…read moreto find out it has a multitude of problems my warranty won't cover because they're preexisting issues, none of the issues were disclosed to me at the time of sale and to top it off my black water tank is completely full and clogged right from the lot. When I called to address the issues I was met with hostility from the salesperson (Pete) I bought the trailer from and the finance guy (Dan) also got hostile with me on the phone. If it wasn't for the service department I likely wouldn't have made the purchase. This is a small town and this has been the worse customer experience I've had dealing with any company. It won't go unnoticed.

    The Trailer Company - trailerdealers - Updated May 2026

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