I learned about The Tox at a glow yoga event. I was curious about a full body lymphatic drainage massage since I have previous gotten lymphatic drainage with my hydrafacials. Since I was a newbie, I got a really sweet deal - full body tox plus facial for $199. This is normally $349.
The Tox is dark and modern looking. The vibes are pretty nice. I was surprised for the price you're paying that you're not in a real room. You're in a "room" made of curtains so you can hear other conversations with other customers. I could see outside of the curtains, so I was curious if individuals could see me too.
The marketing is on point. All the merch down to the water and tea cups are on brand. There was a lot of thought put into the entire concept.
I wasn't a fan with checkout and the three tip options that were written out with the option to circle and sign. I planned to leave 20% but mandating it was 18%, 20%, and 22% killed the overall experience.
Every spa I have been to gives you the option to add gratuity based on your experience. This definitely took things down a notch and made it a transition for services versus an experience. read more