Warning on tipping: I went there two times. The 1st time I tipped according to their recommended amount, and the 2nd time I tipped less than recommended because the therapist did not provide good service and the session was a bit shorter than the booked duration.
Today I called to book another session, and the staff informed me that all therapists refused to serve me because I had given a lower tip during my previous visit. I tried to explain, but the staff repeatedly told me to go elsewhere and ended the call. I called back to try to understand, as I do not think I should be permanently denied service based on a tip. The staff still denied to service me and sent me the message to my phone that i should be ashamed that noone would serve me.
I recently relocated to California and I was shocked by the response from this message place. I want to warn you to reconsider using their service.
[Update after business replied - Oct 2, 2026]:
To be honest, I did not expect a response to my review, especially after receiving text messages from the staff thanking me for my review and for not returning to the studio, written in a sarcastic tone. I also received earlier messages stating that I should feel embarrassed because no therapists would serve me and that I should find another place. These messages were in Thai, so I cannot attach them here.
I want to clarify a few points so readers can understand the full situation.
- My online reservation was rejected without explanation, so I called because I assumed it might be a system error.
- I attempted to book a 3rd visit because your staff had recommended a therapist for me after my 2nd visit. I trusted that different therapists provide different experiences. I did not expect to receive the type of response I described in my review.
- During my first call, your staff mentioned only the tipping issue and ended the conversation before I could explain. When I called back to clarify why I tipped less on my second visit, the conversation shifted to accusations about my "demands," which surprised me. I was repeatedly told to find another place, with no opportunity to explain.
For transparency: the request I made during the 1st and 2nd reservation calls was asking whether the therapist could accommodate a side lying position because I cannot lie face down for long periods due to surgery. Both times, your staff said it was fine. If this request was unacceptable, I do not understand why my previous reservations were accepted. During the massage sessions, I sometimes asked the therapist to press harder or softer, which I believe is a normal request.
What I found unacceptable was not the refusal of service -- you have the right to do that -- but the manner in which it was delivered: abrupt phone hang ups, accusatory text messages, and now a public response that shifts blame to my request rather than acknowledging the tipping concern your staff originally stated.
Readers can decide for themselves whether this is the type of customer service they are comfortable with. My intention is simply to share my experience so others are not caught off guard as I was. I also encourage readers to review Studio's responses to other low rating reviews. read more