When visiting London, my friend and I brainstormed the most British things we could do and what is more British than indulging in afternoon tea? After looking into several options, we realized that afternoon tea is expensive so we settled for this one due to it's affordable nature. The Tea Terrace is nestled on the fifth floor of a department store which is good to know or you might get lost looking for it like we did. Everything about the place screams "cute" from the plates to the couches to the fake horse carriages. I ordered one of the afternoon tea packages which came with an assortment of goods including scones, sandwiches, and petite fours. I enjoyed the scones but the sandwiches were a little bland and the petite fours were decent. Also, grabbing the waiter's attention can be a little difficult. Overall, it's good for those looking for an affordable tea option. read more

The Tea Terrace - Cafes Near Me - Guildford, XGL

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Three stars for poor service but four stars for the pastries and tea. What i loved about the tea terrace was that we were able to choose our scones and sandwiches which made the experience all together a little bit more enjoyable. We ordered what we knew we wanted to eat instead of them handing us a bunch of random sandwiches which inevitably would probably have been wasted. I was not please to find the mismatched cutlery and the broken salt and pepper shakers at the table. It was messy and tea is not supposed to be messy. The servers were hard to get a hold of once we were seated, it took about 25 minutes for us to get our food and seeing as we got our tea within 5 minutes of ordering, it was a shame. Cold tea and sandwiches just aren't what you expect when you're paying so much for tea. read more

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I actually didn't come to this location, but I couldn't find the Victoria Street one to review on. Ah well here it goes. I was satisfied with this afternoon tea for 2. FYI I got this deal on groupon. I used this to take my mother in law for her birthday treat. She loved it. I loved the Alice In Wonderland type theme going on. Blues and pinks and clocks everywhere. Nibbles were an assortment of sandwiches, scones and cakes. Very yummy. I'd recommend for a casual high tea. read more

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I'm really surprised at all the terrible reviews of The Tea Terrace because we had a great experience there last week. Ambiance is very cute. Love the Alice in Wonderland theme and the views were great. The room was a bit on the warmer side though. Service is where The Tea Terrace suffers...I think they are very short-staffed so it's difficult to place an order, get water, request the check, etc. Food and tea are great. The apple / cinnamon scone was delicious and a nice variation. Carrot cake was a hit with the husband and daughter. Overall we enjoyed having tea here and will definitely return. read more

Nice location on the top floor of House of Fraser. Happened here on a sunny but cold autumn day, looking for some refreshments. Lots of nice tea related memorabilia and some great quotes about tea around the walls and on the menu. Service was prompt, menu was broad including a special Christmas menu that looked lovely. I had cottage pie served with coleslaw and salad, she had the soup of the day, tomato and basil with the obligatory tea. My pie was most excellent although the coleslaw was drowned in dressing. Her soup was tasty but a bit sweet for our taste, however very serviceable. A roaring trade was being had and this is clearly popular with the locals. Recommended- give it a whirl. read more

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4.5 stars. My family and I came for cream tea at the Oxford Street location after reading an article about different teas to try in London. The room is very cute, albeit a little British kitschy with mismatched teapot, plates, etc. The scones were small (you get 2) but delicious. If you don't want to spend a fortune it's a decent deal for London (where it's also not easy to find "cream" tea - just scones and tea). Appropriate for children and you don't need to dress formally. The service was friendly but not overly efficient. read more

At first glance the overly fussy decor and China teas service might be appealing but the service and attention to clients is poor. The menu is great of course even gluten free options but the staff were surly, disinterested and slow. I had to wait for cutlery to be bought to me and had a hard time getting he attention of waiting staff, by the time I received it my meal was cold. It was just a general malaise of the staff that put me off, it wasn't even busy but no one could be bothered to come and get our order or to see if the meal was ok. In the end having waited an age I had to go to the counter to pay my bill. Really don't bother going here I'm sure there are plenty more places happy to serve you. read more

Never again after the SHOCKING service experienced at the Victoria branch. I wrote an email to resolve the issue but haven't received a reply. Please see below for our experience Dear Team, I am writing to inform you of the less than adequate service and hospitality my guests and I received at your Tea Terrace Branch Victoria yesterday 10th December 2017. Upon arrival we were greeted by the Manager who did not have our booking, despite me having paid a deposit of £60. I apologised that there would now be 7 of us instead of 12 as the Snow meant travel plans for some of the guests were disturbed. We proceeded to order 6 afternoon teas, The falafel salad with nettle tea and a pear tart with a loaded hot chocolate. Our waitress was very polite and she helped us make the choices. It all seemed to go downhill from here. We waited a while for the teas and when they arrived the orders were incorrect. Nobody on our table had ordered cheese sandwiches and there was a tea for one entirely of cheese sandwiches. The plain scones were substituted for fruit and we had to ask twice for this to be rectified. The members of the party that had requested white chocolate and cranberry scones were given fruit scones and were told 'no this is the white chocolate' though there were no traces of either ingredient in the scones. One of the ladies had ordered a Nettle tea and having being told you did not stock it, she asked for a camomile. She was instead given a citrus camomile tea and although she told our waitress several times it wasn't camomile, nothing seemed to move forward. Our tea sandwich and pastries selection were delivered half of us got our drinks and the other half waited 15m before we actually received our accompanying drinks. This too, after we made the waitress aware that our order had not been fulfilled. We were most disappointed in your Manager, Paulina, and her attitude and mannerisms towards us and her staff. There was an error on our bill and when we raised the issues, that she had added on an extra latte, she refused to come to speak to us about it. She instead sent a waitress, twice, to tell us there was no error. This was a most frustrating experience. When she eventually did come to out table, she interrupted me several times when all I was simply doing was explaining that the extra latte was incorrect. We waited about 20minutes to pay the bill but she did not return with the card machine. She was really very rude and most hostile towards us thereafter. We were made to feel cheap and we were all appalled at the way she addressed us. It was so awful, that even one of your waitresses apologised for Paulinas manner and general demeanour towards us. Having had a less than satisfactory experience with the service, we did indeed opt not to pay the 11% discretionary service charge. Again, instead of speaking to us and addressing the issue, as we were walking out of the establishment, we were chased by a Man in a chefs outfit. I am absolutely mortified that this seems to be acceptable behaviour. In front of other guests we were loudly told ' you havent paid your bill you cannot leave.' We then spent a painful five minutes explaining to this gentleman, who i presume is the chef that we had in fact paid the bill and were appalled at the service we received. I am unsure why Paulina thought it above herself to come speak to us directly at any point. Moreover, she was heard making unpleasant comments about us and our table within earshot of the table. I am unsure why a man was sent chasing after us, if not for the intimidatory value? To give credit where it is due, the food was good and we really enjoyed our scones. However, the entire experience which should have been a celebratory occasion was ruined by the less than satisfactory service we received. The Terrace was not busy and you had three waitresses on the floor, plus Paulina, the less than adequate manager. There was perhaps 3 other small parties and we would have expected a better service. I would like to make a formal complaint with whomever is the manager for Tea Terrace Victoria and I would also like to know how my complaint is logged and dealt with. I wish no other customer to receive such poor, unsatisfactory service from what should be reputable brand. read more

Horrible arrogant waitresses tending only to people wearing hijabs (maybe it symbolizes that they have money here). We stood to be seated for 15 min. Several waitresses glanced at us but never acknowledging us. Then another group showed up wearing hijabs almost tried cutting in front of us. The waitress quickly sat us so they can sit the group behind us. The group behind us sat in the table next to us. Within 5 min, the waitress quickly took the order for that table next to us. Within another 10 min, that table next to us got their food. It wasn't until that table was half way done with their food that the waitress came back and asked for our orders curtly. In my head I wanted to know why the group behind us got their food before we even got to put in our order. Instead I just politely said "No, I think we are good." And walked out. The waitress didn't even blink and curtly said "ok sure, bye". Like wow. Never felt so unwelcomed before. For the record, we are techies from Silicon Valley. This is how we dress - nerdy and "comfortable". We throw millions of dollars at burnt down shacks for investments. But we can save our pennies here. If this is the language you speak. Honestly, irregardless of who people are or how they dress, no one is asking you for a free meal here. And please update your tea menu. I have never seen a tea parlor with such restricted selection of teas. At least add in an oolong. read more

The Tea Terrace was one of the first spots for afternoon tea that I visited in London. I came here because I got the deal on Groupon which was very well priced. The teas were just okay as I got a Bai MuDan White Tea and my friend got the Morrocan Mint Tea. The scones served were really dry but, the other pastries were alright. The place itself is located in House of Fraser and it is decorated in a Alice in Wonderland style with the large pastel colored chairs. If you're in the area and there happens to still be a Groupon I would say go for it but otherwise, it's not much to be missed. read more

Fantastic dollhouse atmosphere in pastel colours, and adorable gold-rimmed porcelain. Delicious cakes and scones. This was not just a grub, it was a full afternoon tea experience. A bit pricey but very well worth it! read more

The Tea Terrace - Cafes Near Me - Guildford, XGL

It's a nice place with beautiful view and delicious food but some of them might be a little expensive read more

The Tea Terrace - Well presented delicious meals - Cafes Near Me - Guildford, XGL

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Nice location on the roof of House of Fraser. Excruciatingly slow and shoddy service though. The tables aren't cleaned between customers which is a double sin given the current norovirus outbreak. We only ordered afternoon tea and lunch but waited over an hour for our order. We had to complain twice to get any action. We won't be back and recommend you avoid this place to start with. Particularly disturbed by the sight of one of the wait staff holding plates with his thumbs in the salad - poor wait staff training for sure. We will be using Purell when we are done here... My friend waited an hour for Welsh Rarebit only to be told that they couldn't do it because they ran out of onions! And you couldn't have one of the kitchen staff run next door to Sainsburys and buy a 5lb bag of onions? Final experience was that the cash tills "were down" so the bill had to be written up manually. House of Fraser - you need a new Cafe Manager, Wait Staff Supervisor and probably Chef too. Your Hygiene practices stink (no pun intended). PS. Don't bother calling the managers mobile rather cockily printed on the place mats because it just goes to voicemail. I gave them a chance to call me back before posting this.......FAIL! read more

The Tea Terrace - They don't clear the tables here. This is a actually two sets of customers dirty crockery. Yuc - Cafes Near Me - Guildford, XGL

Stumbled upon this as we were just doing our girlie shopping trip and felt the need for a train and a cake or two. Don't know if it was just us, but waited over 20mins before service even the table next to us asked if we was hungry as no on was stopping to take our order.. For service I give it a one! Complained but nothing was done about it.. But it was late and we was tired so we stayed... The scones definitely made up for it. I had the cream tea which included 2 scones and a pot of tea for one for under £9.00 and you do get a choice of which one you chose. I went for the plain and apple and cinnamon. When they finally came it was warm and so yummy! My friend order the chocolate fondant.. Which was good but not as goey as expected.. Would like to try the afternoon tea. However the lack of service is holding me back from taking my mum over. The decor of the place is very Alice in Wonderland feel... And very pink lol. I say go if your not very hungry as you may have to wait.. read more

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I have to say that this experience was a big disappointment. The manager was cold and snobbish. I could look pass it if the food was acceptable but unfortunately not. And the tea and coffee which were the reason we came here for were completely diluted. Deco was the only nice thing in this cafe. Industrial tasteless pastries... skip! read more

I really wanted to like afternoon tea at The Tea Terrace, but I just couldn't. Yesterday was my second visit to The Tea Terrace. The first time was a few weeks ago for lunch. Regular lunch was fine. We liked it so we thought we would go there for afternoon tea. The bright side - May-our waitress. May was wonderful - one of the best things at The Tea Terrace. Now the tea food - the scones were small - very crumbly - so much so that it was difficult to spread the clotted cream - I wound up eating them with a fork since they crumbled so much. They tasted good. The sandwiches - the bread was different-nice - other than the cheese and chutney they were tasteless. The tuna was the worst tuna I have ever tasted in my life. I could only take one bite. It was the fishiest tasting tuna ever. They should 86 it and reinvent. The puddings were extremely small and one was still frozen. All in all - I would say the cost for the food presented could not have been over £5. Again, I really wanted to like the afternoon tea at The Tea Terrace... read more

Very poor service. Waited 10 mins to be seated. The place was not full but many tables where left uncleared with no one cleaning them. Eventually seated then waited an age for someone to take our order. Tea order arrived promptly but had to wait a while for scones and Welsh raebit (which at £9.95 for 2 dry slices of French bread with cheese on, and a small portion of chips with salad, was ludicrously priced.) Cream teas where OK. Had to ask for bill once we had finished otherwise where are risk of having to stay overnight! Then had to wait to pay as person on the till was heaving a heated phone conversation with a potential customer. Such a disappointing experience as the decor and tea crockery are lovely and reminiscent of a bygone era of afternoon tea drinkers. Won't be going again. There are many many other far better places than this. House of Fraser, you should be ashamed of the poor standard of service you are giving. read more

This place is just terrible and does not deserve to be called a traditional english tea cafe. the afternoon tea was quite frankly a joke, with cheap cakes, frozen store bought products thrown onto a plate and served for the same price you could go to a good 5 star hotel and have a fantastic afternoon tea. Its awful!!!! read more