While I was confused by the lack of communication about where my pullover was (the job was really late), I was delighted when I found out why. The black wool had apparently bled into the white trim at the cleaners they'd sent it out to, as they had warned me that it might. Not wanting to rerun something not done properly, they had apparently sent it back in several times and eventually just replaced the two sections of white fabric trim, so not only was the original stain gone, but it new looks like a brand new item. These guys did an exceptional job, and at a really reasonable price! I will be taking them another item to mend shortly....
OK: checking in again to say that this lack of communication is apparently a common thing with them. I took them a sports bra that needed a new zipper and after a couple weeks of not hearing back I called to discover it was ready. I went in, waited 90 mins next door until the guy finally showed up to work, then paid the $18, took it home and the zipper popped again almost immediately. Did they really change it or just the pull? I returned it and they said they would fix it. After another week I called them again (still not hearing back) only to find out they had no intention of replacing the faulty zipper they apparently put in. "I pulled it hard and it was fine", the guy repeated, until I took it home in frustration and proceeded to get stuck in it both times I tried to wear it. So, unfortunately, my review has now changed from recommend to AVOID. read more