One staff member accused me of stealing when she knew damn well that it was not my fault. The…read morecashier handed me the wrong bag and when I left they were frantically looking for me. The abaya was a low quality and the colour was not even nice. The size was too big as-well so it made no sense to why I would steal such an ugly abaya. The other worker was understanding but the lady with the crooked eyeliner was so rude. It's ironic really because that very same day I bought around £100 worth of product. We had just come back from a 7 hour drive and we were exhausted and that lady treating me as if I was a thief really triggered me. She started yelling at me saying to come in store and return it even though she knew I did not live locally and when we realised we were on the motorway. She said that we can't be trusted to post the items because we could potentially be thieves. I'm the one who called to let them know about the bag yet she was screaming at me like she called me. To conclude, please give her staff training as she is clearly lacking in her customer service skills. Even better, fire her!

I was gifted a Ben Harad dress from my friend, however it did not fit. I took it back and they told…read moreme they do not do refunds. Instead i was given a gift receipt and was told that I can use the voucher whenever i wanted and that it would not expire. As most of their clothes are occasion wear, i have not needed to buy from them for some time. When i did return to make a purchase, the women there were extremely dismissive of my gift receipt, saying they didnt know of the person who signed my gift receipt. This was NOT brought to my attention when returning my dress, and there was NO expiry date on the receipt either. The women were extremely rude and did care that i had lost out on money from my previously bought dress, and neither did they offer anything out of good will for this inconvenience. They alsp kept muttering amongst each other in another language whilst I was trying to explain myself. TERRIBLE CUSTOMER SERVICE!

Worst customer service!!…read more My friend ordered a dress made to measure from this boutique. She ordered the dress 7weeks in advance and was told it will be ready in time. When we went to the shop the man who owns the shop showed us the dress which was the same dress she saw on the mannequin 7weeks ago. The dress had marks and few beading missing. The dress which she wanted hadn't arrived and the owner lied saying the dress in front of us was the new one she ordered. The owner lied so much he had no idea after a while what he was saying. The owner is the rudest person I have come across screaming at the customers. Customers needs did not come first. Owner didn't want to listen to the customer and lied over and over again!! Do NOT shop from this boutique. You won't get what you pay for. BEWARE!!

At first glance, man this place has so many cool things to do! They are VERY well decorated and…read morehave lots of fun eateries. They have outside and indoor eateries, and they have an arcade and an escape room. However, that's about where the praise stops... We came here from a nearby hotel to eat dinner. It was a short walk, the lake was pretty. We chose Zizzi's as it looked like a fun Italian choice (we later learned this place was a chain restaurant, so that was a bummer). I'll write up my restaurant reviews in detail on their pages instead, but in short, the places we ate all all seemed to be short staffed, in a rush, and not very open to service. We ate at Karaage also. Everything was pretty overpriced, especially when we considered the escape room option. They have a 'sky garden' that wasn't very impressive. And being an American visitor, I was eager to try anything but American cuisine, but half of what Resorts World offered was American cuisine. Overall I wouldn't recommend Resorts World, but if you're staying at the Hilton nearby, boy, this place really is your only dinner option.

Resorts World is a really cool entertainment complex, it is opposite Birmingham NEC and within…read morewalking distance from Birmingham International Railway Station. The area looks and feels pretty good, it is set alongside the river, and the glass building still feels modern to this day, it is still relatively new having opened in 2015, but it still doesn't feel that old. There are many places to eat and drink: Gourmet Burger Kitchen, Miller and Carter, Nando's, Pizza Express and Starbucks are just some of the options here. If shopping is more of your thing, there are many Outlet stores with brands including Nike, Next and The North Face, the selection of stores isn't too impressive although it is a welcome addition as this isn't designed for shopping, and is an entertainment complex after all. It is over multiple floors, I did find the layout to be confusing, I do feel more of a plan could be helpful, I did notice a couple of people wandering around and looking confused, in and out of lifts/escalators. The building is owned by Genting, who run the casino here. Resorts World can still be seen as a family complex, as you can still walk around the complex without having to go through the casino. 4* - Resorts World is a great addition to the surrounding area and Birmingham as a whole, it's a pretty cool place despite the issues mentioned.

I love a bargain, which is why I love shopping at It's a Knockout…read more They have a vast stock of home supplies, from kitchen and bathroom goods to toiletries and toys. There is an expansive range of electrical goods, often at competitive prices. It's the kind of place that sells items you never even knew existed or maybe you have been looking everywhere and you find it hidden in some corner here. As you enter, you may be alarmed at the clutter and number of items under one roof. Tidiness is not their strong point but choice sure is. I can't help but wander down the aisles, fascinated by the random gadgets that I feel I must have for my kitchen. The prices are so reasonable; you can't help but pile up your basket. The quality is not always necessarily the best, but then everything comes with a price.

I am always a big fan of places where the items on sale feel like a random collection of things…read morethat someone has collected over the years......If you are a fan of one offs and items with charm this little place in the Custard Factory is well worth a visit. You can pick up furniture and household items right through to clothes and accessories if you are not afraid to have a bit of a rummage. The things on sale here change all the time so it's not the kind of place I go looking for something specific. This is more a curiosity shop type vibe to browse through and discover what it is you went in there for along the way.

The Bullring was built around a Church, St Martin's in the Bullring…read more It's named after Martin Lewis who is the patron Saint of shoppers, He used to show shoppers how to make great savings on their purchases in Medieval times. Ok so that might not be true. But with recent facts about Birmingham being confused by Fox News. The bullring opened in September 2003 (I know I was working there!) It's mainly a high street fashion shopping destination but there are lots of little food units to explore round the three floors. Built into what was a sloping hill each of the floors have street level exits which can cause lots of confusion on your first visit. But fear not. There are touch screen maps around the centre to help you explore. It's huge glass roofs help natural light flow through each of the floors and you can walk from here to Birmingham New Street Station without going outside if you follow the walkways. Mornings are usually quieter than the rest of the day so if you are in a rush get there for 10am on a week day!

I see this place as more of a necessity, I don't really like going here but you have to so you can…read moreget to the majority of the shops in Birmingham city centre. Don't get me wrong, the place in comparison to other shopping centres is almost beautiful, big open skylight, actually quite clean and toilets on almost every level. But half the time the escalators are broken, the last one being a total of nearly 4 months (and having to fight through H&M if you wanted to go down to the ground level). The elevators are ridiculously slow, and usually monopolized by the owners of tiny humans in prams... which is fair enough as they would struggle with the stairs. The morale of this story is - take the stairs. Other than that gripe its generally not a bad place, just really busy. You can cut through the bullring to quickly get to any other part of town and because the whole building is sheltered its convenient for shopping in the bad weather.

With the decline of Game and Gamestation, where will we all go to buy our games? I, for one, prefer…read moreto browse the shelves at shops to find those hidden gems, and the Internet has always erased that opportunity for me. It's a good job we have Entertainment World in Birmingham, because it fills the gap of selling those long sought after Playstation, Megadrive and Nintento games that you never managed to buy the first time around, because you were too young, or you weren't even born, or you majorly regretted trading them in. (Of course, Game and Gamestation don't fill this gap, and only sold modern console games.) Entertainment World is like heaven to the gaming geek, and now with a second shop opened at the Custard Factory called Retro-World, it seems as though places like this are here to stay. Hurray! The staff inside are very friendly and knowledgeable, and they'll help you out as much as possible: so never fear to ask them a question. I bought Echo the Dolphin from here for £10 on Megadrive. I'd only had Echo the Dolphin: The Tides of Time before (which was actually my brother's)