literally awful, do not waste your time, staff are particularly bad especially the manager, very unhelpful. Went with my girlfriend and had an awful time, also watch out for the parking charges as they dont let you know you need to enter your reg and you'll be hit with a bill. read more

Went for Sunday lunch yesterday. Took ages 40mins to get food even drinks took ages.Food not up to standard that it used to be.Was Luke warm and not very appetising. Not enough staff.Very disappointed read more

I cannot believe how utterly unprofessional this place is YET AGAIN. Having had the sloping shoulders poor quality treatment here in the past, they truly surpassed ourselves here. Just read this - ever since Greene King took over this pub, they changed it from a nice friendly gastro pub to THE WORST pub in the area. - Arrived around 14h00 having booked a table for 4 about 3 days before - No table set, young children running bar suggested we take a table 'over there' somewhere. ZERO table service - eventually, some kid explained that the complete lack of table service was due to the fact (and he said with some exaspersation... they sent most of the staff home)/ - Quesed and ordered drinks AT THE BAR after sitting waiting 10 mins and started a tab. Asked for menus - that did not happen. - 15 mins later... They never bothered to bring menus so I found some. - Went to bar and queued to order... TOLD there were no 'specials' available AT ALL - so WHY? put out a specials menu? Pretty stupid so went back to table to see what people wanted. - 10 mins chose different food for some in our party and again ignored so went back to the bar to queue to place an order... NOPE, still not got everything - ORDERED at bar finally. Food arrived 45 mins later. By this time getting really annoyed - considered leaving. - Having waited 20 mins for table to be cleared and order some deserts, we took our own plates to the bar and ordered some more drinks and carried them over ourselves. Also asked for some deserts - 45 mins later went to bar and told them to cancel the deserts and just give us the bill. WE GOT ZERO service all day. Worst chef and brewer pub ever. THEY DO NOT CARE. What a truly disappointing experience and so embarrassed that the guests we brought had to suffer this infuriating complete waste of time. This place need to be more professional it is clearly run by idiots - why take an order if you dont have the staff to supply it??? Why hand out menus when you dont have half the stuff on it or even NONE of the stuff on it. WE WOULD HAVE HAD BETTER SERVICE GOING TO THE HUNGRY HORSE THIS PLACE IS RUN BY COMPLETE IDIOTS. WILL NOT BE BACK. read more

I just had a meal here and it really wasn't up to scratch. We've been here a few times as it's local to us and it's always been ok. Today was not one of those days. After waiting for our food for nearly an hour the waitress (who was lovely) let us know that our food order could not be done as they had ran out of the Turkey we ordered for our Sunday roast. Ok so mistakes can happen we ordered different food. This was there time to shine and make up for the mistake that was made. Nope! It was horrid. We were really hungry so went ahead and ate some of the food, in hindsight I wish I would of just taken my family and left. If you like chef and brewer go to the prince of Wales in Esher. If you want local food to Ash I would suggest the kingfisher or one of the new pubs read more

Been here a number of times for Sunday lunch recently. Found it is the best pub/restaurant for a roast In the area, especially the 3 meat roast. The fish and chips are also divine as are the steak and ale pie. Going there again for Mothers Day. My wife and daughter wouldn't go anywhere else for a Sunday roast. First class service as well. read more

This pub is an good illustration as to why one has to be flexible about one's prejudices. For it belong to a Pub Chain - Chef & Brewer - which for me is normally a warning sign of extreme averageness ;-( But The Swan is more than that. It is located beside the Basingstoke Canal, with a good sized beer garden, in a nicely renovated older building. The menu is varied, the food comes in good portions, and the selection of real ales is normally excellent. Really the only thing that stops it getting a full "5" rating is the service can be tardy at lunchtimes, which is problematic if one is seeking a pleasant workday lunch in that otherwise culinary desert of the Aldershot-Farborough area. read more

The Swan - The Swan - Interior - Pubs Near Me - Aldershot, SRY

This place is a picture postcard of what the quinessential English country pub should look like. It is absolutely gorgeous inside with a real homely feel and a great roaring fire in the hearth. The food is generally very good, however it can also be very bad (depending on what day you go, who the chef is and how busy they are). I have been there as a couple and the service and the food was excellent. I have also been in a large party (at Christmas) and the food and service was very mixed. We booked well in advance but the Swan still managed to run out of the food we had ordered and were very unapologetic about it, to the point of being rude and no compensatory offer such as a free drink to placate its customers. Also their staff did not take criticism of the way they handled the afternoon very well!! If they can't manage large parties then they should not offer the service (other departments of our Work had similar complaints). In conclusion excellent for couples, very poor for larger parties. read more

The Swan - Pubs Near Me - Aldershot, SRY

I love this pub! I have been going there for about 12 years (in fact I met my husband in there!) It has changed a few times and become more geared towards food than just drinking, although to be honest we rarley eat there, just drink :) The landlord Derek and his wife Andrea are real gems. They have been there for just over 20 years and are loved by all the locals. The food is sort of 'posh pub' food. Nothing too fancy, nor too expensive, but higher quality than some chain pubs. The beer garden is beautiful, right by the Basingstoke Canal. Car park is a bit too small but they have an arrangement with the St John's Ambulance place over the road where you can park there - just be considerate that you park not blocking their entrances. Well worth a visit. read more

The Swan pub is in a lovely spot, tucked down a side road and next to the Basingstoke Canal. Been there quite a few times and I've always had great food, great service and its a lovely atmosphere in there. The set menu is a little limited in places but there is an extensive range of specials on the boards and I urge you to try these. I had a pheasant, partridge and venison platter not so long ago and it was really delicious. read more

Been here a few times now and its a great pub, friendly staff, food is good and feels homely. read more

The Swan - Pubs Near Me - Aldershot, SRY

We went on Mothering Sunday 2011 - didn't book as have been several times before and were under the impression that you couldn't. Arrived before 12 and the place was already very full. Went in and asked for a table for 4 and were told sorry - full except the Garden. Whilst it was a lovely day we explained that one of our Party was 92 years old so the garden just wasn't an option. Chap immediately rearranged a table and we were seated straight away (sorry didn't get your name but Thanks a Million!) Food was good, service was good and what could have been a bit of a trial was a lovely special lunch. We had mixed dinners, including one std roast and all the food was quickly served, hot and good value. Well done especially on such a busy day. read more

The swan is a beautiful pub which is located next to the canal, so is beautiful when you make use of the outside area which is heated and has a non smoking and a smoking area. There are a range of different sized tables here for different number's of parties. The pub is clean and comfortable and the staff are very friendly and happy to help. The food in here is a little pricey, how-ever it's good quality food and tastes delicious. I have eaten in here a few times and the food has always been served resonably quick. I enjoy eating here espicially in the summer, when I can sit down with my friends and enjoy the breeze from the canal. read more