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    The Styled Home

    5.0 (1 review)
    Closed 9:00 am - 5:00 pm

    Services - The Styled Home

    Home interior design

    Partial home interior design

    Home staging

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    9 years ago

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    Urban Dwellings

    Urban Dwellings

    (1 review)

    Old Port

    I began working with Tracy Davis at Urban Dwellings in Portland, Maine, in early August, 2018. The…read moregoal was to put a plan in place so that renovations could begin on my Old Port condominium in early October. Tracy assured me this was a realistic timeline, and she brought in a contractor who agreed to take the job. At our first meeting, I asked Tracy to explain how she was paid. She told me that her fees were exclusively hourly. There were no commissions on any goods or services she provides - any trade discounts she receives would be passed directly on to me. In fact, she explained, that's why hiring a designer is such a smart move - it often pays for itself in discounts! As weeks passed, there was little advancement on the project. Tracy sent a colleague to measure my place - nearly two weeks passed before I was contacted to look at the drawings. Tracy was out of town often, and the contractor began expressing concern to me and Tracy that without a plan in very short order, we would fall behind schedule. Tracy assured both of us she would have drawings and plans ready soon. Yet little was produced. This became a cycle. When documents did come in, they were laden with mistakes. Purchase orders were wrong - one for what was meant to be a refrigerator/freezer turned out to be an all-refrigerator unit. (This would not have been discovered until delivery, I am certain, had I not fired Tracy and taken over this part of the job myself.) Sketches were also wrong - a layout for the bar showed a sink installed over an under-counter bar fridge, a physical impossibility. In the kitchen, a 30" sink was incorrectly drawn into a 30" counter - the specs require a minimum of a 33" counter for said sink. Even basic material required by the City of Portland for permitting was unusable. The egress drawing had to be redone by another designer because the one drawn by Tracy was inadequate. After being strung along for several weeks - to the point where we were almost two months past the desired start date, I terminated my agreement with Tracy. To date, I had paid her $1800+ for the little she had done. She sent me a final invoice for nearly $9,000, but offered to "discount" it 25% as a "professional courtesy." She also cc:ed her attorney, essentially suggesting that if I didn't want to eat $6500+, she'd see me in court. She told that I could pick up some personal belongings of mine I left in her office as soon as the bill was paid. Yes - that's right - she held items that belonged to me hostage until I paid. You might wonder why, with such a strong case against her, I didn't fight this legally. Good question. Tracy's agreement indicates that the client is on the hook for her attorney's fees - whether or not suit is filed - in anything beyond a total loss for her. In other words, if a judge rules entirely in your favor but thinks you should reimburse Tracy for a postage stamp she purchased on your behalf, that would be a partial victory for her and you will be on the hook for all of her legal fees. A post-script: not only was the work shoddy, but once Tracy was fired and I began going through the purchasing process myself, I learned I had been misled on pricing, too. When I had specifically asked about some fixtures I was purchasing from Waterworks, itemized on Tracy's purchase order at over $5,000, and whether or not there was a discount included, Tracy told me Waterworks offers no discounts to the trade. I've since learned they offer a standard 25% discount to the trade. (The discount on these items alone came to over $1250.) And it wasn't just Waterworks - other suppliers' costs were discounted less than the actual amount of the discount offered. Good luck with your design projects - I wish you a smoother process than I had. Matt Roberts Portland, Maine

    The Styled Home - interiordesign - Updated May 2026

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