Susan was super helpful and lots to choose from! Super excited for vacation with my new Birks!read more

They shipped out two pairs of shoes very quickly and took both of them back without question,…read moreproviding me with a quick refund. (My wife didn't like the style of shoe, nothing wrong with them.) I called and spoke to someone before shipping them back and I received polite and helpful service. Only thing they could to improve is something that no small business can afford: free shipping. I will happily order from them again, even though there is a (reasonable) shipping charge.

They do not follow their own policies. I have shoes that I want to just exchange for a 1/2 size…read moresmaller, never been worn, have the receipt and they can't find my receipt in the system because its after 60 days. Well, your website says this! LIES! And if it's based off of store discretion - put that on your website! Missed Return Or Exchange Window? Returns made after60 days with an original sales receipt or shipping invoice will be issued as a merchandise credit regardless of original form of payment. Exchanges made after 60 days will be issued on a merchandise credit for any difference owed.

Zero stars! I was told I could return shoes that I wore 1 time because they gave me blisters. Then…read moreI get to the store ( on Monday September 9/28/ 26 around 6 pm) and they say no I can't return them. Ok fine can I have a credit? I was told no. Then I said what am I supposed to do with these shoes? The MANAGER had the nerve to say "wear them around your house!" Excuse me? I Then asked for the customer service number. He again had the nerve to tell me "I don't have it Google it!" I find that hard to believe a DSW employee does not have a customer service number. I did find the number and was told by Dahllie yes I can return them even if worn. Soooooo DSW looks pretty silly with their employees confusion and lack of information. A credit isn't really that difficult DSW. Chances are I'd buy more expensive shoes. At the end of the day this is the 2nd bad experience I had at the DSW in Appleton. I am done! There's a reason why they have 2 stars.

Top notch customer service!…read more I like that time is taken to find shoes that are comfortable for athletic use with 100% satisfaction. The proprietor is dedicated to their goals and always super helpful. I will always shop here for my athletic shoes and always recommend to my family and friends. I couldn't ask for better customer service and satisfaction.

Got here a hour before closing even tho they say they should be open after driving a hour they…read moredidn't want to let me in say they had a lot of people today

This was my first visit to the DVSN 1. The staff was polite and not pushy…read more Nice selection of hard to find stuff. Helpful staff.

From the owner: Buy, Sell & Trade: Sneakers, Streetwear & Vintage Clothingread more

Ordered online for store pick up. We were greeted with a smile as we picked up our order and the…read morestaff ohhhd and ahhhhhd over our new boots Such a cool store and set up so well! Will definitely stop again

Amazing Service, and a vast selection to choose from! Staff was patient, helping me choose the…read moreperfect set and size of Traditional Boots!

They have a bad selection and are out of many sizes with even worse customer service.read more

From the owner: Vanderloop Shoes Appleton specializes in fitting you in the correct footwear. We are a one-on-one…read morecustomer service store whos main goal is making sure you are leaving with the footwear that will help you!

I was at Tradehome shoes on Saturday October 24th, and I was looking at a type of Timberland boot I…read moreneeded for my college courses as my previous ones did not last too long. I went there and a very friendly and polite gentlemen by the name of Wesley was very kind and helped me with what I needed. Today (Monday October 26th) when I was putting on one of the shoes, one of them felt tight around my foot. It was not until I called them up around 11 after my class had got done is that I realized their had been a mistake that happened. The guy working the desk when I got back to the store, Jake, was very helpful and fixed the mistake. These 2 employees need raises as both were polite, helpful and offered amazing customer service.

Hands on service! I needed to good pair of running shoes and was guided through the process buy…read moregetting my feet scanned and trying on multiple shoes and insoles. I am beginning to train for a half marathon and was recommended that the right shoes and proper insoles make all the difference. I expected the insoles to be expensive like the competitors but I was pleasantly surprised. The one on one service is great and they even guarantee what they sell or they will make it right!