Located directly on the ground floor of the Island Resort Hotel. Great food and daily specials…read more The breakfast buffet is an excellent value.

There's a casino and several restaurants (tasty food, for the most part). Super hot head of…read moresecurity. A skywalk to the convention center - 10 minute walk. The hotel is HUGE, though. And, there's only one area with elevators. So, for example, those that are there for a conference might have to allot quite a few extra minutes coming and going. Other than that, the location and views from the room are dope. And that security dude, also dope.

It's a stunning hotel with lots of amenities, a number of restaurants in the lobby, and steps from…read morethe beach. The hotel lobby itself is massive with a casino, a buffet, some bars, and some Asian food. The check-in desk/reception is on the 2nd floor and not right when you enter, which might be difficult to find/odd for some folks. Housekeeping was excellent, rooms were on the large end and very user-friendly with USB ports all over the walls, plenty of electrical sockets, and a personalized welcome message on the TV screen. The buffet itself was very lackluster at night with an odd selection of mediocre foods, some shrimp, and some overcooked roast. Their breakfast buffet is much nicer, although it fills up almost as soon as the place opens up. They have an omlette station, lots of fresh fruit, and their hot plates are constantly refilled.

We stayed at the Crowne Plaza over New Years in room 1301. This cost us $2,400. When we arrived we…read morewere horrified to discover that the OCEAN VIEW ROOM we had booked on Expedia was in fact a MOTORWAY VIEW ROOM. All we listened to was motorbikes dragging along the strip all night. When we tried to move, management blew us off. Next, we discovered that our room had no electricity. Then no TV. Most calls to reception were ignored. The family in 1302 made so much noise they could have powered the entire building with their energy. I've been screwed before, but never this hard. As another unhappy guest said, "Welcome to the Inn of the Damned!"

The ratings say 4 stars but after the first 10 minutes my reaction was definetely 5 stars. Having…read morestayed at many a five star... this hotel was a breath of fresh air. The room had a beachfront view and had the sofabed already made up for our arrival. It was spacious and there was plenty of room for my kids to run around (sorry next room for the screaming!) and a gorgeous pool or 3. Just 2 blocks from the beach less than 1.5kms to currumbin, surfers, jupiters and lots of restaurants. Convenient and gorgeous and the rooms are new looking room service friendly and carparking free. Really. Really!! Room service to 11pm and did mention private balcony with an amazing view? Super quick elevators and really friendly staff. The serenity spa was an ok experience but cant really complain overall with the rest and price. We will be back with our kids and we will have a great time. Yelping great views and great people.

With the renovations nearly completed this place is an amazing boutique hotel set among the masses…read more You get wonderful customer service and attentiveness form the moment you walk in. Be it the check in staff, coffee shop barista, or restaurant employees you won't feel unnoticed or welcomed as you walk through this wonderfully remodeled hotel. You're a mere two blocks from beaches that stretch further than you can see and endless food choices; or stay within your building and enjoy a wonderful restraint full of choices and a beautiful pool/hot tub (for those who don't want sand between their toes) The beds we new and comfortable and rooms very nicely appointed; you don't feel like your in a cookie cutter hotel room. It's a shame they don't have more locations for me to travel too.

Good service great beer prices but $38 for house red bottle when it's $8.92 on Vivino app for…read moretakeaway. Mark up is too high spoiled what was a great night? It's an ok drop though, spicy pizza was good and reasonable price wise? Here to watch first night of football from lockdown. Clean venue and friendly staff.

Spacious and clean rooms right off the bat. Fully furnished and equipped kitchen. Bathroom is…read moredecent sized and the amenities are great. Decent sized bed and nice balcony views too. We came up here for a friends wedding and stayed 4 nights and are very happy with the results. They have pools, gym, sauna, spa, great shops and restaurants nearby and a tram to get around as well. Big shopping center within walking distance too.

Central Broadbeach location We had a spacious, modern, fully…read moreequipped 1 bedroom apartment in an excellent location just a short walk to the Pacific Fair & Oasis shopping centres, the main shopping and dining precinct, Jupiters Casino and the Broadbeach South Tram/Bus Station. Our apartment was serviced - bed was made up, new towels, tea and coffee supplies replenished - which we were really pleased about as this is not usually the case with apartment stays! The only thing was that there was no extractor fan in the bathroom - so we did notice a faint damp smell when we returned to our apartment in the evening.

We stayed here during our visit to the Gold Coast this past week. The hotel is pretty clean - high…read moretraffic and very busy. I enjoyed our stay but had a things that could have gone better. Breakfast for instance - was a little underwhelming with the choices. Housekeeping was a hit or miss. Also, parking was horrible to accommodate a property this large. But onto the positives - views from the balcony are breathtaking. You can see the beach and the sunset/rise - million dollar views. Staff is nice - they also have a coffee shop/eatery downstairs that serves decent coffee and cocktails. Also the decor is lovely inside.

Parking is atrocious. Costs $25 a day at time of writing. It is shared with the adjacent shopping…read morecentre, and the Novotel entrance to car park is near the Woolworths entrance. We entered after checking in and drove around for 20 mins or more waiting for a spot, you have to follow people leaving the shops to their cars to get their spot. It's also very tight and cramped, a few times I had to reverse as too narrow dead ends for three point turns. Other guests were doing the same. Dented and scratched my car on a tight turn - my fault of course but don't bring a large SUV / car. Smoking is not allowed on balconies, however our balcony had used cigarette butts littering it from previous occupants. Supposed to be able to cast from devices to TV but it didn't work (code on TV rejected). Room okay otherwise, beds comfortable. Pool is okay for adults don't recommend for kids. We went for a swim at about 4pm after arrival and the spa was full of adults drinking alcohol (it's a licensed premises). Sign states no glass drink containers yet they had glass bottles. Sign says no jumping from spa to pool,but kids (and one parent!) were doing it anyway. Needs maybe a fence along edge of spa, one where adults in spa can still supervise through. Exterior looks a bit run down. Lifts are odd, to go from room to car park you take lift to lobby level then change lifts to go down one more level. Buffet breakfast was good. We'd originally booked this as a family of four under my husbands name. He became ill so we postponed our stay and were given credit. Later he passed away. I called to rebook for us three and it had to stay booked in his name, but was assured a note was made in the system that I would be checking in and why. When checking in the staff said the names were different so I explained. He checked and then said there was a note saying yes, I was checking in, and not to ask why. Then he wanted to charge for the room, and I had to get him to check again so he could see the credit. He apologised and I get it, I just really didn't want to be in the lobby explaining my husband was dead...again.

I went to Le Petit Chef on Wednesday April 23 for the 7pm show…read more The table next to us had some unruly children so when the show started I gave the mother a look asking her to quiet her children. She immediately became aggressive and told me to "fix my face or fuck off" . I decided it wasn't worth the hassle and ignored them and began to enjoy the show when suddenly her husband comes over to me, leans right in my face and tells me "Do you have a problem? Because I'll give a problem, cunt." He then threatens me and my family and says he can't wait follow me after the dinner and he's going to slit my throat. Obviously I was extremely distressed. I left the restaurant and asked to speak to a manager. I spoke to a manager but absolutely NOTHING was done! I was told I could leave ( no refund on meal that was $500 for three people) or return to my table where I felt afraid and intimidated. I returned to my table because we had paid for the evening. But I was so upset and did not enjoy my evening at all. I felt sick. Why is it ok for a man to threaten a woman at the Hilton? He should have been removed for threatening me. I asked to call the police because I wanted to pursue the situation but the Hilton asked me not to call. I agreed because I thought they would deal with this man and his family but they did nothing! In retrospect I should have called the police because what this man did was not ok! Do not stay or dine at Hilton Surfers Paradise because they will do NOTHING to protect you against aggressive people. I will NEVER patronise them again and, as a local, I will advise everyone to avoid this

Location is great. parking garage. Lots of food options in area, hot tub (but not very hot) could…read morehave a no child after 8pm would be helpful but it's only about 100 degrees. they have an indoor pool for laps as well. Breakfast was busy, lots of options. Gluten free options but if you are sensitive you need to be cautious as potentially cross contamination on the toaster. But was gluten free eaters our needs were met.