Our stay at the JW Marriott Gold Coast was exceptional and exceeded expectations. As longtime…read moreMarriott members, this was one of our best experiences As soon as we arrived, the service was outstanding! Chanel at the front desk gave us such a warm and friendly welcome, and the butterfly pea drink was a fun, unique treat. The room was beautiful, clean, and comfortable, with an amazing view. Comfy beds, thick luxe towels, Nespresso machine, and the ice machine has crunch pebble ice!!! I love pebble ice! The pool area was the highlight. The tropical saltwater lagoon with small tropical blue fish was really cool, and the heated pool with a waterfall and waterslide was a huge hit with my husband. lol. The hospitality team made use feel so valued during our stay. The nightly turn down service w/ aromatherapy spray, chocolates, and a light cleaning is so nice to come back to at the end of our night. The complimentary WiFi for Marriott members is always a great perk. On our second day, when we logged on and we received a prompt asking about our stay so far, we asked a question and they certainly went above and beyond and delivered. Thanks so much to management/customer relations!! The entire hospitality team, including our kind housekeeper, Steven at the restaurant, the breakfast host/servers, and staff who delivered items up to our room, all provided such wonderful service. Everyone truly made it a memorable stay! **Ooh the breakfast buffet at the restaurant is delicious! From American breakfast such as pancakes, eggs, breakfast meats, made-to-order omelettes, cold meats and cheese,, Asian cuisines, pastries and a fresh juice bar station was outstanding! Don't pass it up! (Build your own omelette has crab meat options...mmmmm).

This hotel - despite the Cyclone - refused to work with a refund of any kind, including Bonvoy…read morepoints. Natalie provided less than adequate service and the overall experience was a 100K loss and rude service extended to us and our delegates. Even the Corporate office was NO help at all. Very disappointed and as we grow around the globe - the JW Marriott or any marriott will never be within consideration. A little good service would have gone a long way.

We stayed here during our visit to the Gold Coast this past week. The hotel is pretty clean - high…read moretraffic and very busy. I enjoyed our stay but had a things that could have gone better. Breakfast for instance - was a little underwhelming with the choices. Housekeeping was a hit or miss. Also, parking was horrible to accommodate a property this large. But onto the positives - views from the balcony are breathtaking. You can see the beach and the sunset/rise - million dollar views. Staff is nice - they also have a coffee shop/eatery downstairs that serves decent coffee and cocktails. Also the decor is lovely inside.

Parking is atrocious. Costs $25 a day at time of writing. It is shared with the adjacent shopping…read morecentre, and the Novotel entrance to car park is near the Woolworths entrance. We entered after checking in and drove around for 20 mins or more waiting for a spot, you have to follow people leaving the shops to their cars to get their spot. It's also very tight and cramped, a few times I had to reverse as too narrow dead ends for three point turns. Other guests were doing the same. Dented and scratched my car on a tight turn - my fault of course but don't bring a large SUV / car. Smoking is not allowed on balconies, however our balcony had used cigarette butts littering it from previous occupants. Supposed to be able to cast from devices to TV but it didn't work (code on TV rejected). Room okay otherwise, beds comfortable. Pool is okay for adults don't recommend for kids. We went for a swim at about 4pm after arrival and the spa was full of adults drinking alcohol (it's a licensed premises). Sign states no glass drink containers yet they had glass bottles. Sign says no jumping from spa to pool,but kids (and one parent!) were doing it anyway. Needs maybe a fence along edge of spa, one where adults in spa can still supervise through. Exterior looks a bit run down. Lifts are odd, to go from room to car park you take lift to lobby level then change lifts to go down one more level. Buffet breakfast was good. We'd originally booked this as a family of four under my husbands name. He became ill so we postponed our stay and were given credit. Later he passed away. I called to rebook for us three and it had to stay booked in his name, but was assured a note was made in the system that I would be checking in and why. When checking in the staff said the names were different so I explained. He checked and then said there was a note saying yes, I was checking in, and not to ask why. Then he wanted to charge for the room, and I had to get him to check again so he could see the credit. He apologised and I get it, I just really didn't want to be in the lobby explaining my husband was dead...again.

I went to Le Petit Chef on Wednesday April 23 for the 7pm show…read more The table next to us had some unruly children so when the show started I gave the mother a look asking her to quiet her children. She immediately became aggressive and told me to "fix my face or fuck off" . I decided it wasn't worth the hassle and ignored them and began to enjoy the show when suddenly her husband comes over to me, leans right in my face and tells me "Do you have a problem? Because I'll give a problem, cunt." He then threatens me and my family and says he can't wait follow me after the dinner and he's going to slit my throat. Obviously I was extremely distressed. I left the restaurant and asked to speak to a manager. I spoke to a manager but absolutely NOTHING was done! I was told I could leave ( no refund on meal that was $500 for three people) or return to my table where I felt afraid and intimidated. I returned to my table because we had paid for the evening. But I was so upset and did not enjoy my evening at all. I felt sick. Why is it ok for a man to threaten a woman at the Hilton? He should have been removed for threatening me. I asked to call the police because I wanted to pursue the situation but the Hilton asked me not to call. I agreed because I thought they would deal with this man and his family but they did nothing! In retrospect I should have called the police because what this man did was not ok! Do not stay or dine at Hilton Surfers Paradise because they will do NOTHING to protect you against aggressive people. I will NEVER patronise them again and, as a local, I will advise everyone to avoid this

Location is great. parking garage. Lots of food options in area, hot tub (but not very hot) could…read morehave a no child after 8pm would be helpful but it's only about 100 degrees. they have an indoor pool for laps as well. Breakfast was busy, lots of options. Gluten free options but if you are sensitive you need to be cautious as potentially cross contamination on the toaster. But was gluten free eaters our needs were met.

Beautiful apartment. Fantastic amenities, I loved the teppanyaki and cocktails…read more Apartment was booked through booking.com and is a private apartment. Only downfall is the parking. We were a group of 8 andcame in 2 cars however they only offer one carpark per unit and no availability to purchase another park.

My host family came to visit from Japan and they wanted to visit the Goldcoast. I was trying to…read morefind a suitable place for 5 people to stay. This was difficult to find. Thankfully, Q1 could accommodate us and we booked a 3 night stay here. The room was on the 38th floor and the views were gorgeous! That was a huge plus. The rooms and entire suite was spacious and clean. They provide everything for you if you want to cook. We decided to have breakfast in every day but maybe a lunch or dinner over the other days. We would be very busy visiting sights and exploring the area. Our first few nights were great. We came back to a clean suite where our beds had been made and toiletries replenished. Unfortunately, on our final night, we were in a major rush and nothing had been cleaned! We were very annoyed because we had been out all day and had to get ready quickly for our dinner reservations. Nothing feels worse than coming back to a hotel room not tidied! I called reception and they brought up towels and toiletries but asked them to clean our room after we left for dinner. They told me that the cleaning staff usually leaves at 5pm but would try to address our situation. Thankfully, they had a staff member come up with fresh towels and toiletries. This was the only drama we had and our beds were made when we returned after dinner. The pools were great! We all went for an evening swim. The location was great being right next to the beach. We went for sunrise one morning. I liked the location and the rooms were good. Since we paid for the cleaning services, I expected it and to make my host family's stay much more pleasant. If this had gone without a glitch, they would have gotten 5 stars but I couldn't. The rating is more of a low 4 star.

2346 gold coast highway mermaid beach qld 4216 . Worst hotel ever after taking thousands for a 13…read morenight stay the hotel staff yelled screamed for having one vist off my mum which she came to see my only child as my baby got sick from dirty water in the spa staff made it impossible to get help for my sick child worst hotel ever

Second time staying here - reception staff are very nice, food ok but you pay for the convenience…read moreof onsite meals. Rooms are adequate. Why I will never stay again - phone charger which I left behind (mea culpa) was not found even though the room was checked by reception staff for me within 24 hours & no one else had stayed in that room since I left.

The hotel is nice and is freshly renovated. I only stayed 2 nights and didn't spend much time in…read morethe hotel, but I enjoyed the stay.

We had our buffets with Bazaar restaurant during our stay in Gold Coast. The food were not that…read moreamazing as it supposed to be, medium Angus was over cooked, pizza was a little bit burned lol dessert section covered a great variety, but then again, not so much tasty. Overall, don't think it deserve such price.

Rooms were very clean, cleaning staff very friendly. Has three pools only things was they were very…read morecold at night. Would recommend you ask for rooms past the the twentieth floor as noise from the mall below does carry

My experience on Mantra is terrible! First, I arrive and the…read moreroom that it's given to me is in terrible conditions. To start, the floor was dirty, the wardrobe smelled like trash and furniture was broken. Immediately I called the reception to complain about it and told me that the next day the manager was going to provide me with another room. It was late so I went to sleep. The next day I go to the lobby and the manager kindly showed me the room I was going to stay. At first it seemed perfect, but stuff was still broken and the floor was dirty, as well as kitchen supply. To my surprise, wifi wasn't free so I bought a package for $60 and I could only use 3 devices. I needed more so I bought another one. That makes $120. This is not all. The wifi didn't work on my apartment! I made a call to the guys and it seems that they only have a call center in Indonesia or another country, so poor guys they didn't even now what I was talking about. I spent 4 days of my 7-day holiday trying to fix this. Manager was also known about this but didn't find a solution. SO, MOST IMPORTANT: if you want a luxurious stay, DON'T COME TO MANTRA. Accomodation does not fit the appearance of the building. The only spectacular thing is the view, but you can stay at Hilton..