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Surfers Paradise, QLD

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The Island

3.0 (5 reviews)
Closed • 12:00 pm - 12:00 am (Next day)

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11 years ago

The rooms are a bit outdated but for the price per night I couldn't really complain. Lots of backpackers staying here.

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Novotel Surfers Paradise

Novotel Surfers Paradise

(11 reviews)

$$

Excellent apartment on the 31st floor. Beautiful views of both ocean and canals both sides while…read moreover looking Cavill Avenue. The hotel has a nice atmosphere to it and is close to everting. Bws is straight underneath with every shop close by. The pool is on the 5th floor which is on the smaller side but nice and heated which made it nice in the afternoon. Daily breakfast buffet was good. The usual on display but always left satisfied. Michael the concierge was excellent from when we arrived to when we left. Very attentive and helpful, He even helped us with our bags when we had to park a small distance away when first arriving. Only thing that could of been better is the parking. $17 a day and your not guaranteed a park near the lift up to the hotel. Also our 4wd was close to touching in some parts and we couldn't drive down to the sections where the roof was lower than 1.74m. Most of the parks we just fitted at 1.8m. Seemed to find a park eventually each time we left. Overall I'd stay here again and recommend it to others! Close to everything and the trams really is excellent!

We stayed here during our visit to the Gold Coast this past week. The hotel is pretty clean - high…read moretraffic and very busy. I enjoyed our stay but had a things that could have gone better. Breakfast for instance - was a little underwhelming with the choices. Housekeeping was a hit or miss. Also, parking was horrible to accommodate a property this large. But onto the positives - views from the balcony are breathtaking. You can see the beach and the sunset/rise - million dollar views. Staff is nice - they also have a coffee shop/eatery downstairs that serves decent coffee and cocktails. Also the decor is lovely inside.

JW Marriott Gold Coast Resort & Spa - Lobby

JW Marriott Gold Coast Resort & Spa

(15 reviews)

$$$

Our stay at the JW Marriott Gold Coast was exceptional and exceeded expectations. As longtime…read moreMarriott members, this was one of our best experiences As soon as we arrived, the service was outstanding! Chanel at the front desk gave us such a warm and friendly welcome, and the butterfly pea drink was a fun, unique treat. The room was beautiful, clean, and comfortable, with an amazing view. Comfy beds, thick luxe towels, Nespresso machine, and the ice machine has crunch pebble ice!!! I love pebble ice! The pool area was the highlight. The tropical saltwater lagoon with small tropical blue fish was really cool, and the heated pool with a waterfall and waterslide was a huge hit with my husband. lol. The hospitality team made use feel so valued during our stay. The nightly turn down service w/ aromatherapy spray, chocolates, and a light cleaning is so nice to come back to at the end of our night. The complimentary WiFi for Marriott members is always a great perk. On our second day, when we logged on and we received a prompt asking about our stay so far, we asked a question and they certainly went above and beyond and delivered. Thanks so much to management/customer relations!! The entire hospitality team, including our kind housekeeper, Steven at the restaurant, the breakfast host/servers, and staff who delivered items up to our room, all provided such wonderful service. Everyone truly made it a memorable stay! **Ooh the breakfast buffet at the restaurant is delicious! From American breakfast such as pancakes, eggs, breakfast meats, made-to-order omelettes, cold meats and cheese,, Asian cuisines, pastries and a fresh juice bar station was outstanding! Don't pass it up! (Build your own omelette has crab meat options...mmmmm).

This hotel - despite the Cyclone - refused to work with a refund of any kind, including Bonvoy…read morepoints. Natalie provided less than adequate service and the overall experience was a 100K loss and rude service extended to us and our delegates. Even the Corporate office was NO help at all. Very disappointed and as we grow around the globe - the JW Marriott or any marriott will never be within consideration. A little good service would have gone a long way.

Mantra Circle on Cavill

Mantra Circle on Cavill

(2 reviews)

Rooms were very clean, cleaning staff very friendly. Has three pools only things was they were very…read morecold at night. Would recommend you ask for rooms past the the twentieth floor as noise from the mall below does carry

My experience on Mantra is terrible! First, I arrive and the…read moreroom that it's given to me is in terrible conditions. To start, the floor was dirty, the wardrobe smelled like trash and furniture was broken. Immediately I called the reception to complain about it and told me that the next day the manager was going to provide me with another room. It was late so I went to sleep. The next day I go to the lobby and the manager kindly showed me the room I was going to stay. At first it seemed perfect, but stuff was still broken and the floor was dirty, as well as kitchen supply. To my surprise, wifi wasn't free so I bought a package for $60 and I could only use 3 devices. I needed more so I bought another one. That makes $120. This is not all. The wifi didn't work on my apartment! I made a call to the guys and it seems that they only have a call center in Indonesia or another country, so poor guys they didn't even now what I was talking about. I spent 4 days of my 7-day holiday trying to fix this. Manager was also known about this but didn't find a solution. SO, MOST IMPORTANT: if you want a luxurious stay, DON'T COME TO MANTRA. Accomodation does not fit the appearance of the building. The only spectacular thing is the view, but you can stay at Hilton..

The Island - venues - Updated November 2026

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