With the renovations nearly completed this place is an amazing boutique hotel set among the masses…read more You get wonderful customer service and attentiveness form the moment you walk in. Be it the check in staff, coffee shop barista, or restaurant employees you won't feel unnoticed or welcomed as you walk through this wonderfully remodeled hotel. You're a mere two blocks from beaches that stretch further than you can see and endless food choices; or stay within your building and enjoy a wonderful restraint full of choices and a beautiful pool/hot tub (for those who don't want sand between their toes) The beds we new and comfortable and rooms very nicely appointed; you don't feel like your in a cookie cutter hotel room. It's a shame they don't have more locations for me to travel too.

Good service great beer prices but $38 for house red bottle when it's $8.92 on Vivino app for…read moretakeaway. Mark up is too high spoiled what was a great night? It's an ok drop though, spicy pizza was good and reasonable price wise? Here to watch first night of football from lockdown. Clean venue and friendly staff.

There's a casino and several restaurants (tasty food, for the most part). Super hot head of…read moresecurity. A skywalk to the convention center - 10 minute walk. The hotel is HUGE, though. And, there's only one area with elevators. So, for example, those that are there for a conference might have to allot quite a few extra minutes coming and going. Other than that, the location and views from the room are dope. And that security dude, also dope.

It's a stunning hotel with lots of amenities, a number of restaurants in the lobby, and steps from…read morethe beach. The hotel lobby itself is massive with a casino, a buffet, some bars, and some Asian food. The check-in desk/reception is on the 2nd floor and not right when you enter, which might be difficult to find/odd for some folks. Housekeeping was excellent, rooms were on the large end and very user-friendly with USB ports all over the walls, plenty of electrical sockets, and a personalized welcome message on the TV screen. The buffet itself was very lackluster at night with an odd selection of mediocre foods, some shrimp, and some overcooked roast. Their breakfast buffet is much nicer, although it fills up almost as soon as the place opens up. They have an omlette station, lots of fresh fruit, and their hot plates are constantly refilled.

Staying here and would not recommend. Giving 2 stars for…read morethe amenities . But the Wi-Fi is horrible, the city Wi-Fi is better. They want you to "pay for for premium Wi-Fi" which is ridiculous. Nobody gets wifi in their rooms. And when you ask, they want you to jump through hoops to talk to the internet company to extend the wifi. I had a lot of work to do so I ended up walking to a nearby hotel to use their wifi and business center. The kettle in our room was broken, and at one point they took our towels to clean and when we called for new ones, they asked if we could wait til morning because they were short staffed.

Love it! Modern and fun 'vibe' haha! Clean room with all the necessary amenities. Friendly staff…read more Close to everything in Surfers Paradise. Easy bus stop to airport & theme parks right out front. Bought the standard/cheapest room and ended up with an ocean view and balcony although a bit noisy along the main road. Great all you can eat brekky for $15. Nice pool on the river with a happy hour. Very happy with this hotel. Will choose again :)

After visiting crowne plaza surfers paradise for the past 12 years at least twice a year, many…read morememories made with loved ones sadly passed my mother and I truly enjoy the hospitality we have received. We have just had a lovely 5 night stay, unfortunately the weather wasn't te best however, the best part of our stay,EVERY TIME, is seeing Barney, our favorite chef cooking breakfast knowing he fed my late sister Erin and my late father Barry may they R.I.P my mother and I continue the tradition of visiting this lovely place with the amazing buffet breakfast Thankyou Barney, not only for your breakfast cheffy skills but also for being a really lovely human! We look forward to our next stay, also I have really enjoyed the breakfast menu having slight changes everyday, I found myself looking forward to what was different about the menu each morning. Go crowne plaza breakfast

We stayed at the Crowne Plaza over New Years in room 1301. This cost us $2,400. When we arrived we…read morewere horrified to discover that the OCEAN VIEW ROOM we had booked on Expedia was in fact a MOTORWAY VIEW ROOM. All we listened to was motorbikes dragging along the strip all night. When we tried to move, management blew us off. Next, we discovered that our room had no electricity. Then no TV. Most calls to reception were ignored. The family in 1302 made so much noise they could have powered the entire building with their energy. I've been screwed before, but never this hard. As another unhappy guest said, "Welcome to the Inn of the Damned!"

On my first visit to Queensland, my friend surprised me with a driving trip in and around Gold…read moreCoast. This beach resort area is stuffed with restaurants and shops like I'm used to. The main draw for him was bringing me to SkyPoint to get amazing views of the area. You can see up and down the coast, plus inland with all the various natural and man-made areas. You can see the beach, canals and islands, plus the city and mountains. It was $31AUD per person, which includes the quick elevator ride and views. There's a cafe restaurant up top too. I don't think there's any time limit. They also have information cards about different sites you can see. There are also restrooms at the top too. If you're a fan of high observation decks, this is a nice one.

Yeah, this is basically an observation deck, and not a particularly good one as well. Actually, I…read morehave to be honest and admit that I'm not really a particularly big fan of observation decks, namely because they, well, they don't really do all that much for me. Okay, this does happen to be the tallest building in the Gold Coast, but the thing is that, well, they do tend to be pretty pricey to ascend to the top, and you basically just get to see a little more than what you would normally see.

Sofitel is a beautiful hotel with friendly staff. Rooms are adorned with modern furnishings and…read morelots of power outlets (super convenient). My room also had a stunning view of the city and beach; truly relaxing. The bed was SO comfy--slept like a rock every night despite the timezone difference. Terrific location as well; lots of restaurants, shopping, and entertainment within walking distance and easy access to the beach. Minor critique and is probably due to the proximity to the beach: the hallways smelled a little musty. Mind you, I was there during record high temps.

We stayed here for a short four night stay mid November whilst on a full on theme park tour…read more The hotel is located just a short from the beach and is surrounded by lots of food and beverage outlets. Upon arrival we were greeted with a lovely smile and the equally lovely customary "bonjour", this welcome continued throughout our stay. The foyer had beautiful cut flowers and the smell from these along with the candles was a pleasant assault on the senses! Our room, 1305, was a sea view room with the superbly comfortable Sofitel super king bed which made getting up in the morning difficult. The room was very large, about 38 square metres, and was very airy, fresh, crisp and contemporary. Our bathroom was a decent size and well finished in marble. The service from the staff was genuine and warm throughout, from the restaurant to front desk. Our young daughter loves swimming so we used the pool frequently and it was kept nice and clean and at night they lit torches and that created a lovely beach atmosphere. I would recommend this hotel to anyone who wants to treat themselves weather single or family, young or old, with its great location, superb staff and attention to detail, it's the right choice.

I stayed here back in October 2013 for our honeymoon. I had been told by friends who had previously…read morestayed that it was a great place and we were not let down. We arrived way past office hours and we're thankful for the directions to our cabin and for having the heater left on for us as the weather had turned chilly. The cabin was very clean and private with lots of comfortable extras. We were just thrilled to be able to relax with so much privacy. Staff we're very helpful if we did need anything, including arranging a tour and local bush walks. The resident brush turkey, lived up to his reputation as documented in the cabins guest book. Only downside was that our stay ended. We will be back in the future.

This place is absolutely beautiful so I think it is a shame that it is not run better. The owner…read morewas only mildly friendly, polite but a little condescending to us. When paying this much money for a nice place there are basic things one expects. For instance, for the kindling and wood to be dry enough to build a fire. If that does not work then I expect the heater to be a working, clean and maintained device. Neither of these things were the case. They store their wood in a messy heap under a tarp so it is no wonder it is not dry enough to easily make a proper fire. When the heater didn't work my husband tried to fiddle with it and found the filter clogged with dead bugs. One of the sliding doors was jammed and to top it all off we found a used CONDOM WRAPPER under our bed while packing up to leave. I always look under the bed to make sure a stray sock, or what not, is not being left behind. When we kindly let the owner know of these things he just smiled at us like and idiot and said he would let the cleaning staff know. He didn't even apologize!!! Let alone offer us some sort of discount or compensation. I was so offended at his blatant lack of concern (not even an apology!!!!) that it just about ruined my whole morning. That is NOT acceptable for a paying customer on holiday! We were so polite and nice about it too. I could understand if we were loud and rude complaining customers but we were not. It's a shame too because like I said, the place it lovely.

Excellent apartment on the 31st floor. Beautiful views of both ocean and canals both sides while…read moreover looking Cavill Avenue. The hotel has a nice atmosphere to it and is close to everting. Bws is straight underneath with every shop close by. The pool is on the 5th floor which is on the smaller side but nice and heated which made it nice in the afternoon. Daily breakfast buffet was good. The usual on display but always left satisfied. Michael the concierge was excellent from when we arrived to when we left. Very attentive and helpful, He even helped us with our bags when we had to park a small distance away when first arriving. Only thing that could of been better is the parking. $17 a day and your not guaranteed a park near the lift up to the hotel. Also our 4wd was close to touching in some parts and we couldn't drive down to the sections where the roof was lower than 1.74m. Most of the parks we just fitted at 1.8m. Seemed to find a park eventually each time we left. Overall I'd stay here again and recommend it to others! Close to everything and the trams really is excellent!

We stayed here during our visit to the Gold Coast this past week. The hotel is pretty clean - high…read moretraffic and very busy. I enjoyed our stay but had a things that could have gone better. Breakfast for instance - was a little underwhelming with the choices. Housekeeping was a hit or miss. Also, parking was horrible to accommodate a property this large. But onto the positives - views from the balcony are breathtaking. You can see the beach and the sunset/rise - million dollar views. Staff is nice - they also have a coffee shop/eatery downstairs that serves decent coffee and cocktails. Also the decor is lovely inside.