EDITED TO REPLY TO BUSINESS OWNER:
Threats made if you did not comply??? Is that a joke? My husband called and asked if there was anything that you could do to work with us. We were told no and he said "I understand. That stinks." We then called back a little while later and asked if there was any way to switch the appt to the next day since we couldn't push back the original appt time and were again told no to which my husband said "it's ok. I understand. Just thought we would try. Thank you." He was very pleasant on the phone. We were in a breakfast restaurant while he was speaking to your staff.
Your response is completely out of line and a bold faced lie and is honestly slander. I am blown away by the accusations you are throwing out here to try to save face on a bad review. There was absolutely ZERO foul language used and ABSOLUTELY no threats made to anyone! We understood this was our error (as I clearly stated in my original review) and were hoping for some understanding and customer service.
Also, we were not "explained" of the cancellation policies. It was booked online and you have to click on a very small link to review the policies. So that is a deceiving comment made in your response. Again, our fault that we did not realize the mistake we had made as I have stated multiple times. We were hoping for some customer service and leniency based on the situation as I explained in my original review. I, in no way, slandered your spa. I explained exactly what happened so to see this response is absolutely insane.
I was very honest in my review and you clearly were not and have zero integrity. I cannot believe a business owner would act in this manner to make it seem like we were yelling and screaming at you or your staff which is completely untrue. If anything I was annoyed at my husband for not planning accordingly and told him, not you or your staff, to just cancel it since there was no way we would make it there in time.
ORIGINAL REVIEW:
We are from out of town and made an appointment for a 60 minute couples massage for our "mommy and daddy weekend getaway". My husband had booked it and we realized the day of our appointment that he had made a mistake when looking up the distance between where we were staying, and where the spa was. It was over an hour away, and we weren't gonna make it in time. We called as soon as we realized, and asked if there was anything they could do to work with us. We are basically told that they would not work with us either push back the appointment time, give us another appointment the next day or give us any sort of even partial refund, not even a partial credit to use at a later date. I understand that this was our error, but it would've been nice customer service if they even tried to work with us. It felt like they just said "you made a mistake. Oh well, we're taking your money". $282 totally down the drain and now I will never consider giving them my business when we visit Maine in the future. Very unfortunate. read more