I have to give a huge shout-out to Tiffany--she truly went above and beyond. As a mom, it's rare to find time to treat myself, and she completely understood that. She listened to my needs, made me feel comfortable, and delivered exactly what I was looking for. What a wonderful way to carve out a little "me time" during our family getaway at Madden's! read more

Manicure, pedicure and massage. IF your priority for a mani-pedi is the aesthetic environment then this is a solid five stars! The view cannot be beat; you look outward to the most gorgeous view of Gull Lake - stunning! However, if your priority is a quality service then skip the manicure for sure. My manicure did not last 4 hours before it started to chip. By 24 hours, I had only three fully intact nails with polish. The nail tech used Dazzle Dry, which peeled within hours. HOWEVER, I strongly suspect the peeling occurred because the nail tech did not have me wash my hands after applying oil. Also, my pedicure is going strong with the same Dazzle Dry color (no oil). I do not expect any nail polish could perform with oil being laid down as a foundation. Net, it began peeling immediately. I suspect the nail tech is new to the profession based on the oil error, haphazard filing and service length (my appt ran 30 mins long). On the positive side, she was absolutely lovely to converse with (5-star for friendliness!). In fact, she gave us many dining pointers that led to the best meal we had at Classic Grill. I was there for the experience, so I did not complain. BUT, my experience is worth sharing in case your priority is a great nail service; you will not find it at The Spa at Madden's (at least not with the 2024 nail tech). To add, I selected a topper for my toes, but the same nail tech ran out of time to apply it, so I was sent off without the desired topper, and my massage therapist provided an awkward public scolding for my service running long. Main/Pedi - Service = 0, Experience = 5, Total Score = 2. Deep tissue massage - I gave explicit instructions upfront for the massage therapist to spend the majority of the 90-minute service on my neck and back. She saved my back until the last 10-15 minutes. Also, the pressure was definitely not deep tissue. Service = 1, Experience = 3, Total Score = 2 As a visitor to Madden's Spa over 18 years I wanted to LOVE my "spa day", BUT it was an epic fail, especially given I paid nearly $600 for my services and a pedicure for my SO. Please do better next season, The Spa at Madden's. 2024 didn't live up to my past experiences and arguably wouldn't meet anyone's expectations. I want to return in 2025, but if there isn't a substantial improvement it will be my last visit to The Spa at Madden's. Thank you for listening to my feedback! I hope changes will be afoot for 2025. I really am a fan and want to see you succeed! read more

Beautiful Spa! The view in the relaxation area is breathtaking. That alone is worth coming here. I had a massage and facial. Massage was to be an hour, it was 40 minutes. There was a misunderstanding with what I wanted with my massage, but the Director made a right by me. Plus, the person that did my facial gave me extra attention due to the fact that I did not get what I hoped for in my massage. The staff is amazing! Very friendly, and accommodating. read more

My family heads to the Brainerd Lakes almost every summer & the Spa at Madden's is one of my favorite destinations when we're in the area. I've had several services over the years from nails to facials to various body treatments & all have been wonderful. My last visit this July was no exception. I had their special (I believe it was a margarita body scrub)...amazing! I was surprised that they now push extra services & disappointed that even though I chose an add on eye treatment, the therapist forgot to do it :( . My other complaint...the carpet in the "relaxation area" in the lower level hadn't been vacuumed for a LONG time. I lost an earring back & found that the floor was covered with granola(?), which I picked up several times, thinking it was my earring back (YUCK!). A note to people staying at Madden's who want to enjoy the spa ...MAKE AN APPT AHEAD OF TIME! Nearly every time I've been there, guests have come in hoping to get multiple people in for multiple services (that day!) & are disappointed when they can't get it. read more

My husband and I went for a couple's massage and we had a wonderful experience! It was our first time to do a couples massage and our first time at this spa. First, it is such a beautiful building and atmosphere inside. Everyone we encountered was very warm and friendly. Our massage therapists, Kelley and Mandy, did a tremendous job and made us feel so special! Even though we were there at the close of the day we were told not to worry about rushing. We were able to relax and take in the beautiful waterfront views while they were closing up. A very pleasant and memorable experience. Thanks to all the gals. read more