EDIT - THEY DEFINITELY MADE IT RIGHT!…read more I would like to say how happy I am with how Gentle Touch made my below complaint, completely better! They offered me a full refund for the extra charge that I was not expecting to pay, and I am a very happy customer now! ........................................................................................... I had a gift card for a massage and manicure. When I walked in to book I handed the lady (can't remember her name) the gift card and said "I want to book this" so, she set up an appointment with me for a couple days later. I had asked if I could change / pay extra to have a pedicure instead of a manicure (because I find manicures just chip in a day or so anyway, and aren't worth it (the GC was a gift to me)) this change apparently wasn't possible. Ok, that was pretty annoying, but I wasn't that upset about it , free manicure, whatever. When I showed up for my appointment, all was well. I had the massage and it was wonderful. An hour long of very professional, great, relaxing service. The whole time I was thinking I would definitely be booking again for a massage. Loved it Kelsey was fabulous and I thoroughly enjoyed the massage. The manicure was great too, until I was escorted out as soon as it was done, not being able to sit and let it dry at all, so 3 of my nails smudged before I even got to my car. (They did gladly help me get out my wallet and gift card, which was nice). I figured, I knew a regular manicure was just going to chip anyway so whatever. Up until then, everything was fine, it was when I went to hand in my gift card that I became severely disappointed and upset. I was told that the gift card covered $92-something of the amount, and that I still owed $63.25 ! I said, "What? I don't understand, the gift card was for what I had booked?" to which I was told (and shown on the back) that the gift card was for a 30 minute massage (not the hour that I got), and a manicure... Ok... so clearly someone made a mistake. Yes, it was written on the back that it was for a 30 minute massage and manicure, but I had handed the gift card to the lady when I booked and said I wanted THIS booked. So, she, being the one working there, should have booked the service that was on the gift card. I didn't know what she booked in, she just gave me the date and time. She had looked it up apparently and told me the reason I couldn't change to a pedicure was because the gift card was bought on a deal, so obviously she should have booked for that specific deal , as in the 30 minute massage, and manicure, not for an hour instead?? I would like to hope that it was just an honest mistake, but I feel cheated and don't think it's fair that I had to pay an extra 60-something dollars for a service that should have been free and a relaxing, enjoyable experience that was a gift to me. I would have happily only had the 30 minute massage that the card was for, but I didn't realize that she booked me for an hour, nor was I paying attention to the time while I was in the relaxing massage setting. I don't appreciate the only response from the girl who was taking my gift card, when I expressed my shock and confusion, all she said was just "oh, sorry" and then expected my payment. I really did enjoy the massage and Kelsey, and I realize it was a mistake/miscommunication, but no effort was put into fixing it, and this all just changed my relaxed appointment, and left a bad taste in my mouth and I will probably never book there again unfortunately.

I had purchased an online coupon for a microdermabrasion treatment at Gentle Touch in the fall of…read more2012 and was very excited to use it - I've never had microdermabrasion done before but had heard many good things about it. The lady who booked my appointment was very friendly and professional, so things got off to a good start from there. When I arrived for my appointment, I only had to wait a few minutes until I was escorted into the treatment room. I cannot recall the name of my esthetician, but she was a seasoned professional and it showed. The entire procedure - full face micro plus a calming masque - took about 30 minutes. Micro is an odd sensation but not painful. Application of the masque was very thorough and relaxing. When it was all said and done, my esthetician told me that Tuesdays are half off micro - naturally, they are kept very busy with this deal! I had a nice chat with the receptionist, who was a very pleasant lady, and left feeling happy with my experience. I may very well be back in the future for another treatment!

I received 5 laser hair removal treatments from Darla. She was incredibly rude, self absorbed and…read morepushy. She was "unable" to finish the last appointment because Darla only schedules 8 minute time slots and refused to slow down the extremely painful laser. She is always trying to sell you different creams that are overpriced and don't work. The cream that will "bring the pain from a 10 to a 2" is a complete scam. Moreover her laser literally did not remove any hair after 5 treatments. Definitely worth the extra money to finish treatments at The Interlude

Darla was highly recommended to me. I purchased one of her packages and am very happy with the…read moreresults and her fabulous service. I plan to take my daughter as well.

I had some nervousness/doubts going into my first microblading appointment, but Krista was a true…read moreartist! She was very knowledgeable and thorough in the procedure as well as her explanation of after-care and what to expect going forward. Right when she showed me the mirror after my first appointment, I was stunned and thrilled -- they looked great. I just completed my included touch-up appointment, and I'm pleased again. Not having to fill in my brows every day really knocks off a good chunk of time (when doing the rest of my make-up) in the morning... plus, having well-shaped, defined brows often makes me feel more comfortable forgoing make-up anyway! I would definitely recommend microblading with Krista to others. Very pleased. =) (Full disclosure, I posted this review on the Facebook page as well. Just wanted to get my feedback out there!)

From the owner: We offer the following services: Laser Skin Tightening, Body Sculpting, Laser Hair Removal,…read moreCorrective Facials, Natural Acid Peels, Acne, Rosacea, Scar, Vascular and Pigmentation treatments. Laser Lip Plumping, Laser Eye Smoothing, Laser Hand Treatments, Latisse for Lashes, Microblading, Eyebrow Solutions, Therapeutic Laser for Pain Snoring and Hair Rejuvenation. Laser Skin Rejuvenation, Vibraderm Microdermabrasion, Physician Injections, Waxing, Tinting, Skincare, Laser Peels, RedLight NIR+LED Therapy, Fotona 4D Laser Facelift, Cometic & Traditional Acupuncture, Gua Sha Facial, Facial Cupping, Mico-Needling, Nano-Needling, Dermaplaining.

Impossible to get in touch with. I needed to rebook my October 6 appointment because I was sick. I…read morecalled several times then sent an email to make them aware. I never heard from them that day. It is now October 19 and I haven't received a response to any of my emails, voicemails, or dms. The voicemail was full yesterday but empty today so I left another message. Perhaps I'll get a response soon.

Sorry I can't give an rating.I went in to get laser to help lessen lines on my lips.Now I look like…read moreI fell on a BBQ .It has been five weeks and I still have scars.My dermatologist said do not go back for any treatment they may offer for a fix My burn is going to take a year to heal or may be permanent.It was also very painful.They should get their laser serviced.Stay away. Louise Gremley

My favourite spot in the world! I love the spa. What a great way to remove stress and let someone…read moreelse pamper you. I have never been to this particular spa but I had to stop in to pick up my boss a gift card. The staff was so helpful and nice. The place is beautiful and relaxing. I will definitely go when I find the time to go. They are pricey but that is to be expected since they are one of the nicest spas in Metro. I will say that the parking is terrible. Just be prepared.

I will never forget how this business treated me as a preteen. I had gone here to get my eyebrows…read morethreaded a few times. They did a good job. I bought some sandals, non-toxic nail polish and nail polish remover. I booked an appointment and payed for it in advance for 25 dollars. I missed the appointment because I was too young to drive. My spending money was from babysitting money. I explained this to them at the desk maturely but they basically said frick you, you missed your appointment kid so we get your babysitting money and were very mean and rude about it. It's been more than 10 yrs and I still feel disgust when I drive by that place. It's beautiful on the inside of the spa despite being kind of ugly or at least plain on the outside, I like how they are into some eco-friendly stuff but if they treat vulnerable youth like this, who knows how they treat other vulnerable customers. Could be ripping off customers with dementia, disabilities etc. They have no sense of ethics as a business and it has a snobby and judgemental atmosphere that keeps you from fully relaxing, despite the otherwise lovely set-up with flowing water, nice lighting and whatnot. I was getting my eyebrows threaded there once and the woman who was doing them interjected and pointed out my cystic acne when that wasn't even what I was going to say. Then she started shilling Dermologica anti-acne products. I don't have cystic acne anymore because of Accutane, not because of anything OTC including overpriced brands like that that just have sal acid most of the time and are really nothing special. It's wrong to exploit people's insecurities like that to sell things. Going to a spa should be about relaxing and making you feel good.

Are you looking for a professional who uses the best technology? What about a clean, friendly and…read moresafe environment?! This place offers all of that. I would not go anywhere else except to Kelly.

Top notch service every time! Kelly is extremely personable and professional. This location…read moreprovides a variety of services from laser hair removal, acne treatment, and laser facials. The salon is clean and comfortable and I've always been 100% satisfied with my results...and I've been to many clinics in the past to compare. Highly recommend this business!!