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The Ship

5.0 (2 reviews)
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16 years ago

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Guys Thatched Hamlet

Guys Thatched Hamlet

(15 reviews)

£££

I booked a room for valentines day and the whole day was a nightmare. Turned up to be told there…read morewas 'no lights' then got to my room to discover there was actual no electricity at all (funnily enough though they were still able to use card machines and take contactless payments). Waited as we were told the electricity would be back on at half past 7 latest (bearing in mind this was about half past 4 we got there. Had to speak to manager and explained that it wasn't really okay and surely the least that she should be doing is offer us a complimentary drink while we couldn't use our rooms to which she eventually agreed after a debate. Went through to bar sat in total darkness had to request a candle (no one offered one) waited and checked with manager a few times to be still told repeatedly that it would be back on by half past 7 latest so ordered another drink and sat in bar as it was pointless going to room but as time went on started to feel like nothing was happening and they were still cooking with no extractor fan so the whole place was smokey so went to room and went for a little walk then came back and went to request a refund as the situation was not acceptable. Explained how I had already paid for an uber there and was going to have to then pay for a taxi back as didn't have any power in my phone so had to request a taxi be phoned which was another huge debate ( at this time the chef had to come out to tell the manager he couldnt keep cooking bevause it was breaching health and saftey regulations). During this process the manager started to cry in front of all the other customers which then caused a debate between myself and another couple who had just turned up. This then escalated to a point that I had a pint thrown in my face. I find it highly unprofessional how the situation was dealt with and the fact that the manager created more of an escalation by involving other customers who had just arrived. Tried ringing multiple times to no avail even though the power is back on. After I eventually managed to get a taxi out of the hellhole and I then was so flustered and worked up that I left my wallet in the taxi and I can't get in touch with the cab company because I don't even know which company the staff rang. This is beyond a joke I have emailed and called with absolutely no response the place is an absolute joke

Full of Olde Worlde charm (and pretty much every sign is spelt in this way) Guys is a great place…read moreto spend an afternoon: outside a great pub that serves hearty food in a beautiful canalside setting. It's a must for me on Sundays in summer. Easily found just off the A6, this complex of thatched hamlets making up the pub, restaurant and hotel rooms is remarkably peaceful and a real retreat to bygone times. I often find myself sampling the wine list during the afternoon, succumbing to the menu at dinnertime, slipping into a comfy chair in the bar and then booking a room for the night! Residents can also make the most of the 'nightclub' a bit of a locals night, but great fun in a rural way. The restaurant and pub menu is part of the 'Taste Lancashire' acceditation scheme, which guarentees local produce wherever possible, as well as high standards of service and hygiene. TIP - Make sure you book a room with a whirlpool bath - just don't have a blonde moment like me and go overboard on the complimentary bubble bath - not fun to clean up! Another tip is to check out when they hold their annual oyster festival - usually in early September.

The Ship - pubs - Updated May 2026

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