The team at this location is super helpful. I went in looking for a specific kind of paint and the…read moreteam talked me through what I really needed. I admit, I needed a bit of hand holding and they could not be any more helpful. Thanks Mashpee Ace!

top notch customer service for even small items. They know their tools and how to choose what you…read moreneed.

This review is for the Main Street Kitchen part of the store. As I see with another reviewer, I,…read moretoo, had issues with their Dura Supreme product. The quality was a problem, and it was a painful process working with Main Street. The shelves within these cabinets were terrible. I could have bought cheaper shelving from Home Depot and they would have been of a far superior quality than what I paid loads of money for with Botello's store. Thankfully my contractor cared about the quality of what he installed and made me new, quality shelving. Unfortunately the hutch had glass doors and painted shelves so that needed to come from Dura Supreme (attached a picture to show example of quality issue). 6 lots of shelving later, 2 of which were the wrong color, and I now have shelving that is ok but not great quality. Some of the cabinets arrived with a weird film on the inside and a bottom corner of the oven area was not right, and the contractor had his people fix these issues as best as they could. We had to have 3 lots of pantry doors sent as 2 lots were the wrong size. And through this all the folks at Main street were on top of nothing so it all continued to drag out. All of this started with their sitting on ordering a color sample for 2 months and when finally ordered, it was the wrong color. This meant that the color held up starting as it delayed the order. Main Street continued with sitting on things from this point to the end. We were always told solving these issues were a top priority, but they never were!! 16 months after delivery of cabinets, which does not include the lost time in finalizing the color sample, we had the last of the bits to complete the kitchen. I requested a discount given the quality issues and the burden of the kitchen completion delay, not to mention the constant follow up required to even get things moved along as they were never on top of anything. Then to be told we should be satisfied but at the same time tell us "This is not typical for the cabinet line, and I have been speaking with Dura Supreme since receiving your email." This was the response I received when I sent an email in July that listed out all the quality issues we experienced. So we should pay typical prices for what is not typical??? Back in July we were told they were working on organizing an on-site visit from the manufacturer, but unsurprisingly, many months later and still nothing. No communication, absolutely nothing. These were not cheap cabinets and we deserved better from Botello's. It is clear they don't care about customer service or the quality of the product they deliver. I am grateful my contractor cared about quality and did all that he could to fix the problems of what was delivered but it was no thanks to Botello's. I highly recommend you look elsewhere and save yourself the frustration and grief.

The store has large readable signs overhead to lead you to the product you want. If, you don't…read morelocate it the staff is very helpful and will lead you to the product you seek, then stay a while in case you have more questions, beautiful

Quality service matches quality products especially lumber. Delivery or at the store, easy peasyread more

Always knowledgeable and helpful…read more Always knowledgeable and helpful. To wells top quality only. They are friendly and accommodating at all times

Worst customer service of any Lumber Yard/ Hardware Store in the Falmouth, MA area. Disrespectful…read moreand unprofessional people at three rising levels, from point of sales attendant, to next level experienced person, to full-staff manager on the floor (owner?). Latter's actual response to a question about an over-priced product compared to a different local retailer was simply' "So what?" Similar responses on previous visits. I left vowing never to return again - and I won't.

Rude employees and some poor products. Two out of three pressure-treated fence posts I ordered were…read morebad: One just split apart before I got it in the ground. Another one has to be replaced after 2 years in the ground! Never had this happen before. Also, when my roofer had supplies delivered last year, the truck driver put his stabilizers right down on the front lawn. Grass is still not right.

Called to speak with their custom woodworker. He said he didn't have time to take on my…read moreproject...much less to eve speak about it. I tried to explain how small my need was and he didn't have time to discuss it. He talked over me not allowing me to even ask if there's someone else on the island he could refer me to. Perhaps if he's so busy, he shouldn't take phone calls because he surely doesn't put forth a good impression of the company as a whole.

Such helpful and friendly service and staff. Despite being super busy, employees were there to help.read more

Every time I go to Mahoney's I know they have quality merchandise and employees. Great combo every…read moretime! Clean. Well stocked. Knowledgeable and friendly.

Mshoneys is Yankee hard work meet savvy business people. Great inventory, competitive price…read morematching, and wonderful customer service!

I needed to replace a few boards on my back deck so we measured them up and went to Cottle's in…read moreEdgartown. I thought the price of the fir boards was fair. There was no extra charge for cutting the boards although the cuts were not necessarily even I was able to use them after a little fixing. Staff was very helpful with our purchase from the warehouse to the cashier. They also had nails so we had a one stop shop.

Their website states that they are open on Saturdays , while the Edgartown site is closed…read moreSaturdays. This is misinformation as the West Tisbury location is definitely closed on Saturday . It was not pleasant driving all the way from Edgartown on Saturday only to find them closed, contrary to their website. Also the time and gas wasted was annoying. Hope they will update their website , not a difficult task .

I stand corrected after an initially disappointing experience at Stone Wood products in Harwich whe…read moremy vehicle was damaged in the lot. The initial contact was disappointingly negative with no responsibility recognized. Upon the return of the general manager and a recount of the incident, they contacted me and agreed to reimburse me for the damaged. Honest people with accountability and integrity. Thank you to Scott Crossman.

Love this spot! Always quick and helpful service. Dave is great, and knowledgeable about everything…read morefrom patio install tips to marble chip logistics.

A zero rating is needed for this business. Falmouth Lumber is rude and disrespectful. I have given…read morethem three different chances at my business and they've failed each time. They won't get another opportunity.

Went to Falmouth lumber for a Anderson storm door over a month ago. Someone was supposed to come…read moreout and measure. We made 4 attempts, but no one will get back to us. Poor business practice. I give them 0 star rating.