Unfortunately, the service we had was very uneven. We put in a large order-as we combined it with a rental property. The person who helped us in the Summit store was polite and helpful. The shades for the rental property arrived, had been ordered correctly and were installed and look nice. The shades for our house arrived and not one shade was correct, not one. The quote we approved was correct. A blind squirrel could have ordered more accurately. All the incorrect shades were discovered by the installer who informed the store. Then we never heard from them-after calling for days-the gal finally acknowledged us and after weeks went by (note that we had already paid), we had to place more phone calls, and they they emailed another incorrect quote. And then it was repeated calls, more discussion, lots of scam-like talk about "compensation" for the first installation (which never happened) but wanting to charge us for the second installation and get us to say that was a good deal? It got very weird. We ordered in March, the correct shades were installed this week. Nearly 4 months-which was not as bad as all the wasted time (days missed from work, phone calls, etc) silly pretend "negotiations," and the shades are fine. I ordered 3 shades online a couple of years ago-from this store. The ones I ordered: look better, fit great and came quickly, easy to install. Overall, a very confusing experience. I can't recommend them. read more

HIGHWAY ROBBERY! I went to the Shade store and got some quotes on some simple roller blinds in a nice pattern for 4 windows. The Romans I didn't even look at b/c they were more expensive. They saleswoman told me that valences were an extra $250 per foot and that cordless was extra too. She quoted me roughly $10k with valences and cordless and roughly $5k with no valences and pull cord. Then I went to Riccardi Brothers in Summit and the same shades cordless were $1,500 and with the valences $1800. Unbelievable!! Go To Riccardi Brothers, forget the Shade Store. read more

The Shade Store took the Order very professional and I have no issues with the showroom, but the delivery of the product is less than acceptable. Don't be fooled, a standard 2" wood blind was ordered on 4/18/24 due to be shipped on 4/30/24 and then was delayed to 5/15/24 and now is delayed again to 5/31/24. 31 days late do to a missing part which they state "all wand control wood blinds are manually backordered with the current expected date of 5/31." The shade store is currently still taking orders for the same blind and stating a seven day delivery time when they know is not possible. I spent over $5000.00 on blinds from the shade Store and now can't finish my new home is a reasonable time frame. Please note that my first order had an issue with missing end caps and the valance being incorrectly made ( the shade store did the measuring so it's 100% on them. Corrected parts took weeks to deliver And numerous calls. They will always yes you and say sorry but can't deliver or resolve the issue in a timely manner. FYI the CEO Zach Gibbs also doesn't respond to you when he sends out standard emails thanking you for being a partner & quote " if there is anything else we can assist you with, please do not reach out to us" read more

Excellent variety of window treatments and the staff is super helpful / knowledgeable. Provided a wealth of options which was helpful since I was unsure what direction I wanted to go in. Ended up with some really nice solar shades that helped drop the temperature in the family room easily by 10 degrees. read more

We had an excellent experience working with Rhiannon! She was very helpful and gave guidance to what would work best for my windows. I ordered motorized roller shades and tulip roman shades for my dining room and office windows and could not be happier with the finished product! I highly recommend The Shade Store. You won't be disappointed! read more

The Shade Store - Tulip Roman Shades (motorized roller shade hidden underneath) - Shades & Blinds Near Me - Summit, New Jersey

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Do NOT buy the Shade Store's cellular blackout shades. The Shade Store warns customers that their cellular "blackout shades" do not block all light from the sides. Okay, but one would expect that the blackout shades would block light from the top and bottom, right? Due to a terrible design, the Shade Store's cellular blackout shades let light in from BOTH the top and the bottom. As somebody who previously had Hunter Douglas cellular shades that were actually blackout, the Shade Store's similar product is garbage. The Shade Stores blackout shades are a falsely advertised product and a total ripoff! read more

The Shade Store - The Shade Store's cellular "blackout shades!" - Shades & Blinds Near Me - Summit, New Jersey

Great experience at The Shade Store in Summit! Noelle was very helpful from beginning to end, giving us a lot of guidance and information about how to best select shades for our kitchen and back door. I really appreciated her patience and expertise. The Shade Store has great communication and service - letting me know when my shades were ordered, where they were with shipping, scheduling time to come based on my availability etc. They were in and out quickly and right on time. I was very impressed and would highly recommend. read more

The Shade Store - Shades & Blinds Near Me - Summit, New Jersey

Special thanks to Conshella Cole-Ford for her exceptional expertise and patience with me as I navigated all things blinds/shades for the first time. I could not recommend her more highly. Additionally, The Shade Store customer service was exceptional and I was so impressed by the installers, too. read more

Terrible service at this store. The saleswomen were very pushy and impolite. They refused to help us buy shades and tried to force us to wear masks. Avoid this store. read more

After a poor experience with the original order and installation, we found that the Shade Store stood by its work. Connie at the Summit store worked with us to correct the order and has arranged reinstallation. The Customer Care rep was also very helpful. read more

We have gone to the Shade Store twice now and been amazed by how incredible they are. The store is amazing and there selection is first class. Most importantly their employees know service, especially Rhiannon! Ask for her for the best advice ever. Next you will deal with the people who measure everything who are top notch. Then the installers who care about what they do and you will be amazed! Highly recommend this store for quality window coverings that are worth it. read more

I recently purchased from the Montclair store, Tamiko Hargrove was my salesperson. I was very impressed with the service, the quality of the product and the dedication of Tamiko. I w.ould highly recommend working with her. read more

I recently had window treatments from The Shade Store installed and I am incredibly happy with the results. They have completely transformed my living room and kitchen which have been lacking window treatments for 2 years. My design consultant, Connie was such a pleasure to work with. She was great with all of her recommendations and was very patient with me during the entire process. It took me lots of time time to decide as this was a big investment but it was 100% worth it. Connie is very knowledgeable about all their products and she was readily available to answer all my questions and concerns, whether it was via phone, email, or the few times I stopped into The Shade Store. Their showroom is very nice and I was able to take home several samples to view on my windows before making my final decisions. The quality of their products is excellent and very high end. I know this because I received samples from a competitor and they did not compare to those from The Shade Store. I highly recommend this place. Be sure to ask for Connie if you decide to try them out! You won't be disappointed. read more

Most amazing store, I worked with Rhiannon on the phone and went to a store in Park Slope Brooklyn to see the shade of interest. I asked to work with Rhiannon since she had been so helpful on the phone. The shades and drapery samples I saw in the showroom were gorgeous. So many selections of unusual prints innovative materials, fabrics and textures. Professional staff is excellent from beginning to end they keep in touch by email and phone. I have used the other company, HD and they are in my opinion a two star company with very poor customer service, there is no comparison to the Shade Store which gets a 5 star plus! They are better than the best! Prices are reasonable for the product they produce, meticulous workmanship and high end for sure.Obviously great quality control, unlike HD. I love my very unusual shade, it was measured and installed to perfection, and the sales staff was excellent with estimates and the final Quote. I LOVE MY NEW SHADE FROM THE SHADE STORE! read more

I worked with Rhiannon at The Shade Store in Summit. With her expertise I was able to choose the window treatments that best suited my townhome and reflect the style of our home. She listened and understood the various needs of each room, presenting not only the products but explaining the various ways my shades could be hung to meet those proper lighting situations. The workmen s who came to measure, then install were professional in every way and a pleasure to welcome into my home. Once I made my decision on the products ,ordering and installation was completed in 2-3 weeks! Thank you Rhiannon! read more

Had a great experience with this company, they guys came to measure were on time and explained everything to me in detail . It took a few weeks to get the merchandise but once arrived the installation was clean and neat .. Love love love my new blinds.. read more