Daniel in Long Beach is simply the best we've found anywhere. As a former retail chain CEO and having spent my entire career in customer service, I've come to know what "good" looks like. Daniel is way more than "good". His follow through, impressively precise knowledge of his product, his patience and his desire to find out, then deliver to his customer's needs is nothing short of "GREAT". We have told others of our uniquely fine experience with Daniel and The Shade Store. We'll be back! read more

Unacceptable service and recurring quality issues for a luxury price. I chose The Shade Store because of their premium reputation, but the experience has been incredibly frustrating. We paid a top-tier premium price expecting a seamless process, but instead faced significant quality and structural issues. Our custom Roman shades have repeatedly broken right where the rings attach to the shade fabric. Because the rings keep snapping off, the cords sag and droop, creating both an unsightly mess and a safety hazard. For a luxury product, this level of durability is completely unacceptable. What makes it worse is the abysmal customer service. While they repeatedly apologize, absolutely nothing is ever fully corrected. I was escalated to a Client Success Manager who informed me she only checks her emails and voicemails at the very end of the day. To make matters worse, when she is out of the office for days at a time, she doesn't bother to set up an out-of-office message, leaving you feeling completely ignored while trying to get answers. After failing to resolve the issue, we decided to go with the offer to pick out replacement blinds. The consultant passed my file onto a design consultant to pick out replacement blinds. I was told to "please allow the team a couple of days to reach out" because the manager didn't even have access to her own team's schedules. It has now been three days, and predictably, I have heard absolutely nothing from them. Additionally, we received an email from the CEO and Co-founder Zach Gibbs stating to reach out to him if I have any questions or concerns or if there is anything else he can do to make my experience with them more enjoyable. Since I have written back to him twice, I have not received any communication from him. Passing the buck and dodging emails is completely unacceptable behavior for a company that charges thousands of dollars. We are currently left living with broken, non-functional window treatments and zero communication. I expected a luxury experience but got big-box stress. Avoid this company. read more

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We purchased three large draperies from The Shade Store in August. I was initially hesitant because their price was significantly higher than online retailers, but we wanted a professional installation for our main living area and were willing to pay a premium for quality. That was a mistake. Prior to placing the order, the installation was delayed from the initial 4-week estimate to mid-October. I proceeded, despite the new 2+ month wait. At the October installation, the installers discovered one drape was nearly a foot too narrow. Their own measurer had entered the wrong value. Given we were already two months into this project, I requested an expedited resolution. I was informed the earliest replacement would take place in December due to "seasonal volume." I would expect any company to prioritize correcting its own errors, especially on a purchase exceeding $7,000. To make matters worse, we then noticed another one of the drapes contains a poor-quality, badly sewn seam. To date, all I have to show for my investment is three wrinkled panels--one of which is the wrong size and another containing poor workmanship. The only positive experience was our salesperson, Jackie. She was great to work with and has tried her best to assist us but she was unable to overcome The Shade Store's corporate wall. Save your money and go elsewhere. The premium price does not get you premium quality or service. read more

The Shade Store - Poorly attached seam. - Shades & Blinds Near Me - Long Beach, California

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They didnt show up on time and the customer service is terrible!!! If this is how the first meeting is, why would the install be better? Highly unprofessional and terrible service. read more

very happy with Daniel, Designer, and Mark installer. All were very professional. I purchased shades for my home 4 years ago and I am pleased with how they still look like new. The hardware is strong and also looks like new. This recent purchase was for my daughter's home. She is thrilled with the results. read more

The Shade Store - Kitchen shade. - Shades & Blinds Near Me - Long Beach, California

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I was extremely pleased with the customer service I received from Caitlyn at The Shade Store in LB. She was knowledgeable and helpful and guided me in the perfect direction and I am so very happy with my purchase. I was also pleased with the guy that came to measure my windows as well as the guy that came to install my UV roller shades. Over all a wonderful experience. Thank you! read more

The Shade Store - UV roller shades from The Shade Store - Shades & Blinds Near Me - Long Beach, California

We recently remodeled our home and needed new window coverings for the kitchen, dining room, and master bedroom. Many years ago, I used a competitor that came to your home. I called them again and was less than impressed with the company's rep. She took some quick measurements and didn't ask me once what I wanted to do. She pulled out some random swatches and I had to go through her swatches to make sure I saw everything that could work. Overall, I was really underwhelmed and decided to call the Shade Store. I spoke to Daniel Deeringer and he quickly set-up an appointment with Jonathan to take measurements. Jonathan must have been here for about 1.5 hours taking precise measurements of all the windows. He was prompt, professional, and polite. Jonathan sent Daniel all the info and my husband and I went to see Daniel to pull swatches and start making some decisions. Daniel helped us decide on styles, fabrics, and colors. He made points we hadn't even considered and was really invaluable in helping us decide on what type of treatments to get. Most importantly, Daniel was honest and I appreciated his candor. The Shade Store has an incredible number of fabric choices and it's so great that they have swatches of everything for you to take home. We took all the swatches we needed, brought them home to compare and think about, and made some well-informed final decisions. Once we decided on fabrics, installation was handled by Luis. Luis was also on time, friendly, and very knowledgeable. He worked efficiently, but carefully. There was a slight mis-measurement on a valance, but Luis took photos and the correct measurement to relay to Daniel. He answered a bunch of my questions before leaving and even steamed my kitchen Roman shades! Santiago and Andrew then came out to handle the last little things that needed to get fixed. Very small issues that were handled promptly as if they were big issues. Both gentlemen arrived as scheduled and worked quickly. Both were obvious pros and carried themselves as such. The measurers and installers are such a big reason the Shade Store works. Daniel is so incredibly patient, knowledgeable, accesible, and overall lovely. I had a million questions throughout the ordering and install process and he was quick to answer and always courteous. He never acted like I was bothering him or taking up his time. Daniel always followed up with me after an in-home service to ensure we were happy and everything was to our satisfaction. He was so refreshing to work with and I wouldn't hesitate to refer anyone looking for window treatments to go see Daniel. We are so pleased with the Shade Store, Daniel, and the team! read more

I worked with Daniel Deeringer in designing my custom shades for my entire downstairs area. He walked me through all of the options and showed me all the fabrics and materials and explained how each worked and gave me excellent recommendations. He was efficient at getting my measurements scheduled and taken and all of the final selections ordered. My shipment came in quickly and Daniel make sure to check on my project at each point. The install was seamless and the installer cleaned up after himself so my home looked beautiful once everything was completed. No leftover hassle for me! I highly recommend working with Daniel at the PCH location. read more

The Shade Store - Living room area shades - Shades & Blinds Near Me - Long Beach, California

The team at the Long Beach Shade Store were excellent from consultation to ordering. My designer, Caitlyn was very helpful, and sent me so many wonderful samples to choose from! My installer, Gabriel was incredible and very professional. He went above and beyond to make my drapes look picture perfect! read more

We had an excellent experience at the Long Beach shade store with Nancy. She was extremely helpful, very knowledgeable and made our shopping experience very enjoyable. Great customer service. We have a lot of windows and look forward to working with The Shade Store in the near future. read more

The Shade Store - Mesa Verde in mist color with an outside mount. - Shades & Blinds Near Me - Long Beach, California

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Great experience from the first appoitnment with Daniel all the way to install. High quality product, so many design options, very smooth process. One of the main reasons i chose shade store was the customer service and the fact that they use non-toxic/low VOC products. This is a premium quality product combined with excellent customer service for a very reasonable price read more

Daniel, our consultant/salesperson at the. Long Beach store could not have been more helpful and professional. He patiently answered all our questions and provided very helpful advice and options. Our installer was right on time, he performed the installation in less than 1/2 hour, cleaned up after himself, and took away all packaging including the old blinds. On top of that he was very personable and readily addressed all my concerns. He was terrific. As for the blinds themselves, I couldn't be more pleased. They are absolutely beautiful and look better than I imagined. read more

Amazing customer service. Spot on communication throughout the whole project. Assisted with decisions regarding color & style. Installation was perfect. The person who came to measure was personable & professional. When they returned to install my husband said they were a rock star! So fast & perfect. We love our new blinds. Exactly what we wanted & expected. We did have a tricky long v window, its wonderful. Awesome! read more

The Shade Store - Shades & Blinds Near Me - Long Beach, California

The shades are fine but we've had several come in damaged, the digital control option is problematic and still not working for us and they have serious communication issues. I've spent hours waiting for techs who never show, I have damaged drywall (still to be repaired (they want me to repair it and send a bill to them). There are cheaper options. If there isn't premium service or premium quality there's no reason to pay more. I gave Shade Store the benefit of the doubt many times but at this point i'm frustrated and disappointed. I recommend going with one of the many other options. read more

I had a very positive experience working with Caitlyn at the Shade Store and am happy with the shades that I purchashed. Caitlyn was very responsive and thorough in explaining different options for the window shades in my condo. She seemed to genuinely care about my overall satisfaction with each touchpoint and the end product. read more

Everything about my experience with The Shade Store was positive. Nancy was extremely helpful in providing information and samples for the type UV blocking shades I was looking into for our home in Palm Springs. She was always quick to respond to any questions and got everything along the way scheduled so promptly. We were on a time constraint to get the shades delivered and installed during a set time we were at our home there, and she made sure it happened. The individuals who came to take measurements and do the installation were all on time, professional and friendly. I would highly recommend Nancy and The Shade Store and look forward to working with her again soon on new shades for my home here. read more

From order placement to installation, great experience, and great product. A few glitches along the way, but Daniel, our sales rep, quickly addressed the issues, and all is good. A very satisfied customer! read more

What a joke. Not only are they the most expensive but the company coming to measure for blinds called me at 6:58am to cancel. Then i rescheduled and they tried to move the time again. I rescheduled on the website and they just called to reschedule again. What a joke. Stick with Lowes. Trust me. read more

Daniel, the store designer, really listened to what we needed for our kitchen shade. He was extremely helpful. Anthony came to the house twice, to measure and install and was prompt, polite and efficient. I couldn't be happier with The Shade Store and will use them again for any window covering needs. read more

Fantastic shades and even better service. Caitlyn was incredibly helpful and informative. I gave her a basic idea of what my plans were and she put everything together perfectly. Caitlyn was in contact throughout the whole process. I really appreciated the attention to informing me every step of the way when they would be there for measurements, when the products were shipped, when they would be delivered, and when the installer would be there. The installation was great. They arrived on time and even sent a text on when to expect them. After the installation, Caitlyn contacted me to make sure I was satisfied with everything. The whole experience was top notch. From the customer service to the products and the installation. read more

Daniel Deeringer was helping out at the Costa Mesa the day I dropped by there to look at replacement options for my home. He was very helpful and provided me with samples, sketches, etc. We completed my order via email. Once I was scheduled for measuring he followed up each step of the way. My installation was yesterday and I am so pleased I didn't need to follow-up, fret, etc. read more

We purchased a motorized blind for our kitchen window. They are very knowledgeable and efficient. The measuring and install were done very fast and professionally. Price was very good and we are very happy with our blind. read more

Nancy was very helpful in helping us pick shades that would work for our windows. She is not pushy and explained everything. Great customer service. Once our order arrived we scheduled an install. Angel, the installer was awesome, friendly and professional. I would highly recommend! read more

Caitlyn was so patient and helpful. I changed my mind over and over and she was consistent and kept on listening and going along. The shades came in but slightly off - so immediately it was resolved. I plan on getting more done in 2022! I also liked using paypal - as a method of payment! Love my shades!! read more

Excellent customer service. Daniel gave us great advice. We had an unusual rod need and unfortunately the first rod wasn't the correct length, but it was remedied quickly. I am very happy with all our window treatments. The Shade store is always excellent. read more

What I appreciated the most about Daniel, was his patience! We had not gotten new window coverings in many years. He was knowledgeable, creative, no rush, no push! Thank you! read more

I received a call and a partial refund, and the blinds were go ally installed. I was happy that this got resolved snd that Tami helped to finally solve this problem. I'm hopeful the store will learn from this, and I do like my new shades. read more

We had an incredible positive experience with The Shade store and Daniel Deeringer. He was super knowledgeable and very responsive to our needs. Highly recommend using him and The Shade Store. read more

Ordering window treatments is a huge investment. My husband and I knew we wanted to go with a place where we could see everything in person vs just ordering things blindly online. Walking into The Shade Store was the best thing we ever did. Daniel was not only helpful but very responsive and extremely patient with us, giving us plenty of samples to take home and answering all of our many questions. We changed what we wanted a couple times and he was there to guide us each time. We never felt rushed or pushed to just buy something we wouldn't love. Everything shipped to our home faster then we expected and the Installer Seyed was great! He did our entire house quickly, showed us how to work everything, and took all the boxes of trash with him. Thank you Daniel for all the help. read more

I highly recommend the shade store in Long Beach for your window coverings. Lots of different materials and styles to choose from. Nancy Lay-King was an absolute joy to work with. She went above and beyond helping us find the perfect coverings that fit our home style. Thank you Nancy for being so helpful and so kind. Defiantly will be back for other projects. read more

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I walked in with no appointment and was immediately greeted by Daniel. He was very welcoming and helpful. I left the store with numerous samples to take home. I was extremely pleased with the quality of customer service I received from Daniel and the other store employees. I would highly recommend this store to my friends read more

Went into The Shade Store in Long Beach and ordered shades for my new condo. I had the pleasure of working with Nancy and she was so helpful in my selection and worked with me within my budget. I was able to bring swatches home to get a better idea of how my choices would look and Nancy was so helpful in getting her team out right away to take accurate measurements. Once I made my decision, my order was placed and I received a quick response as to when I would receive my shades and the contact info for the installation. Shades were delivered ahead of schedule and the two-man team arrived on the scheduled date (ON TIME) and in less then 45 minutes, my window coverings were installed. This whole experience was handled seamlessly and professionally. I can't say enough about my great experience with them. Diane K. Long Beach, CA read more

You get what you pay for, but in the best of ways. Yes, the Shade Store is pricier than most shops, but I found the service to be commiserate with the price point, thanks to Daniel! In what easily could have been an overwhelming situation, Daniel helped navigate me through the vast maze of choices with expertise, gentle confidence, and a keen understanding of what I was looking to achieve. If I could I'd hire Daniel to help me navigate all the tough choices life throws at you. :) read more

I worked with Daniel Deeringer at the Shade Store. I needed roller shades for my living room and bedroom and he walked me through my options. He advised me on the best materials and configuration for my windows. I was able to take home samples and make an informed decision. He had someone come and measure the windows and worked with me to refine the design. Daniel is knowledgeable, efficient and courteous.The delivery and installation also went smoothly. I couldn't more pleased with the entire process and how great my windows look! read more

Lynsi is an incredible resource for anyone new to window treatments. I connected with her on a Friday afternoon via the online chat option (I'm on the East Coast) and was blown away by how responsive and thorough she was from the start. Within 15 minutes I had pictures, an initial quote, an onsite measuring appointment scheduled for Monday, and a bundle of swatches in the mail. After she overnighted us some swatches, I called with questions and she offered to just facetime me into the showroom on the spot to show me the options live! Within hours of the measuring guy's visit (very nice and respectful btw), she had our measurements and prepared detailed quotes and options. We had several phone and email conversations over a few weeks during which she handled my dozens of questions with patience and actual client/installation pics where the site didn't have them. Start here, highly recommend! read more

We received excellent service and product. Caitlin Young blood was perfectly helpful and knowledgeable, but also very patient with us, while we took a long time to finalize the order. She arranged for multiple renderings of how the shades would look on our windows, based on photos taken at our house, and at the end, when the shades unexpectedly arrived 2 weeks early, helped reschedule the installation accordingly. read more

Caitlyn is an exceptional consultant for the Shade Store long Beach! She was prompt with all communication and even able to push our installation date up to accommodate our newborn baby and nursery completion. Highly recommend her services and of course, the share store products are the best! read more

I ordered my shades in September 2020 and they were installed in October 2021. Tara (who no longer works there) was very helpful in the showroom and via phone/email. Someone came to take measurements and the shades were ordered. Initial installation went well, however it became clear that the shades were not properly installed and/or not measured appropriately because they were frequently hitting my baseboards when they were closing (we got motorized shades). There were multiple issues as other installers came to try and adjust and fix the issue, some didn't wash their hands and got dirt on the white valance. Motors started making noises, one thing after another. Finally here we are a year later, I am frustrated with the shades continuing to hit the baseboards and I call the store after getting an undelivered email to Tara. The person I spoke to looked at the measurements and immediately could see that the person who measured did not take the baseboards into account, so now I have another appointment to have someone come and take proper measurements so the shades can be reordered. The shades are great quality, the motorized option I am starting to regret but I like the look and convenience of them. These shades (2 total) cost thousands of dollars...I was expecting to have them done right the first time, not to find out a year later that they're completely wrong :( they stand by their product and I'm hoping this gets resolved once and for all. I will also note that as another reviewer mentioned, I was not expecting huge boxes to be delivered directly to me, it would be better to have the installers bring them the day of installation as they sat in my living room for weeks. Overall a very frustrating experience. read more

If you need shades- look no further- go to the Shade Store!! Here was my experience: I needed drapes and roller blinds in the kitchen, living room and 2 office spaces. I met Tara at the Shade Store and she worked with me from start to finish on the project. She helped me pick out colors and fabrics that would work well with our modern style. She even came out to the house to help with deciding on drapes for the office. They also make renderings so that you can get an idea of what the room will look like after it is completed. Then she followed up after installation and since one of the chains that controls the blind wasn't long enough she ordered another one and they came out and did a second installation of the chain at no charge. The Shade Store is top notch! I would use them again in an instant. They pride themselves on customer service and their quality is impeccable. For anyone out there on a budge they also have blinds that are very reasonable- we used those in our back office/work out room and those look fantastic too. They call them "Better Basics" - at the bottom of the main page of their website. I was so glad I used the Shade Store and had Tara to help me because I have no regrets- the blinds look amazing! Definitely blinds are something you want to get right the first time- since they are nearly always custom made. Our kitchen window is a unique blind that has horizontal bars, so you can completely block out light or partially block out light. I've attached some before and after pictures. read more

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Daniel was wonderful to work with! He was helpful, patient, and thorough throughout the design process. The final result is stunning! Thank you Daniel! read more