Disappointing Experience - Poor Communication and Delayed Service We spent $$,$$$ on shades from The Shade Store, trusting that their premium pricing would reflect premium service. Unfortunately, that was not the case. After placing our order, we waited patiently for six weeks for installation. When the installer finally arrived, we were surprised to learn that our shades had not even been delivered to our home, let alone made --something we did not know to expect or were informed of any delays. The installer made a call to clarify the issue, and we were informed that our installation would be pushed back another two weeks once's the shades arrived, making it over eight weeks total from order to completion, if we can't get our shades from another vendor sooner. I contacted our representative, Vicky, who assured me that someone from customer service or management would call back to discuss options. No one did. I called again the next day, spoke with the same representative, and again was told someone would reach out. Once again...no one called. For a company that charges among the highest prices in the industry, The Shade Store's lack of communication, follow-up, and accountability is extremely disappointing. Delays can happen, but when they're combined with silence and broken promises, it's hard to justify the premium. I expected a higher standard of service and professionalism. read more

I first became familiar with The Shade Store a few years ago when they joined our ASID networking organization as Industry Partners. I've worked with them on a few client projects and most recently on my own home. Each time, I found the quality of the workmanship to be top-notch. I also enjoy working with their sales staff and installers. In particular, Vicky Smithwa and Seyed Rahnamaie respectively. I highly recommend The Shade Store. read more

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Love our stunning shades! Very professional team, the process was very easy. Shannon was great!

Terrible customer service after the purchase. We are waiting for them to replace a dead motor for months. They are keep rescheduling the repair and not being responsive. I seriously doubt that we will buy anything else from this merchant. read more

We have had an awesome experience installing solar/blackout shades with The Shade Store, from the first time we visited the store in Mission Viejo where we met Shannon Bahrami, she walked us through various shades models/levels, through out selection process, Shannon was very smart and helpful with providing design ideas and proactively sending us swatches to match colors, Shannon proactively retrieved all our windows dimensions and sent us a quote before any professional measuring happening. I'm very pleased with end result and would like to consider them for future projects as well. read more

Awful customer service, rude, don't listen worth a crap! Totally never ever use these fools!

I love the variety of selection here. Everything is more on the expensive side but definitely beautiful when it's in your home. I had an initial bad experience and corporate back East made sure I wasn't left unhappy. I am happy because I absolutely love my shades! They're beautiful and easy to clean. thank you read more

My first experience with The Shade Store began with Vicky choosing the right blinds for my home office. She made choosing and ordering my blinds very easy. My second experience was the person (I don't remember his name) who measured my windows to make my custom blinds. He measured 3 times to be sure the measurements were correct plus my challenging valance was figured out. My third experience was with Jeff and Logan who did the hard work of removing my old blinds, installing the new blinds and teaching me how to use the motorized blinds. Installing under the valance was not a problem. Jeff and Logan were friendly, helpful and cleaned up after the installation. I would recommend The Shade Store and their staff. read more

I am thrilled over the product and quality of my dark out full length bedroom drapes! Harry and Diana sent me many samples. I chose. Measurer came out. Product arrived. Installer came out. Everyone was on time and professional. I also got a roller shade. I am very happy. read more

My husband Rick and I had the pleasure of working with Amy Doelp in helping us navigate throught the ording and selecting the perfect shades for our home. Amy was very knowledgeable and offered us a wide arrange of product to chose from. From the selecting to the measuring to the installation was seamless. I also want to mention that Seyed Omid Rahnamaie who installed our shades was very professional, he showed up on time and when everything was completed and prior to leaving wanted to make sure we were happy with the installation and should we have any questions to be sure to call. The service of Amy and Seyed was above and beyond what I could imagine. Thank you.... read more

We have two large picture windows in our sunroom that give us fabulous views of the ocean and coastline facing southwest. The 90% white solar shades with motors that we had installed have been fantastic in blocking sun glare and heat. Ordering process and installation were problem free. Wish we had done this years ago. read more

I wanted roller blinds for my four large sliding glass doors in the living room that give a panoramic view of the valley below and the sunsets over the Laguna Hills. The blinds had to be almost floor to ceiling and easy to operate. I also wanted the material to filter light--to keep the living room bright, but provide privacy at night. The Shade Store had a big selection of material and gave me samples to compare against my existing paint and furniture and to test light transmission. No other dealer was able to match the price and quality of the materials. When I made my final choice, they sent the installer to precisely measure the dimensions of the windows and frames. He was very professional and also gave me good advice on choosing the right hardware and where to place it. The installation was fast and efficient and looks perfect. I am very pleased with every aspect of this project and especially with the final result. read more

Excellent experience with the Shade Store in Laguna Niguel on my recent order of roller blinds for my kitchen and bonus room. They sent swatches to my home so I could see the various colors and mesh. (Highly recommend visiting the showroom to see the various sun filter %'s in person). Installer came to my home to take measurements. Barbara Eberle, the account manager in La Jolla, provided excellent communicate, and accurately detailed estimate. Finished product looks fabulous. Highly recommend. read more

I absolutely LOVE my new blinds from The Shade Store. I purchased motorized and roller blinds for my new home and couldn't be happier with the quality of the final product. The sales associate, Amy Doelp in Laguna Niguel, CA was lovely to work with and she listened carefully to what I wanted and provided me with the perfect amount of samples to choose from. After I picked my blinds, she followed up to explain next steps and made sure that all my questions were answered. Installer, Seyed Omid Rahnamaie adjusted each blind to make sure that they were exactly level and did a final walk-through with me to make sure I was 100% satisfied. I highly recommend the shade store for the best selection of high-quality materials and friendly and knowledgeable sales and service teams. read more

Very happy with our roller shades from The Shade Store. They look modern, clean and high quality. I dropped into the store where Vicky was courteous and helpful. I took home a whole booklet of samples, had all my questions answered over the phone/by email/and additional store drop in. Ordering was easy. The install company, RST Installation, made appointment set up easy. They were on time and professional for the measure and install appointments. A+ read more

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I have just completed having the Shade Store (Laguna Niguel), working with Aliana Lynda Hart create an incredible environment in my living room, office, and dining room. I came into the store and there was an unlimited options to select from. Aliana took me through the various possibilities, looks, and functions to come up with the perfect solution. The shades are expensive, but of the highest quality and as well, the company stands behind the product. I never felt oversold. Lynda was fully engaged in all aspects of the project, figuring out the best way to get from a to z. I now have some lovely motorized shades in my office, living room and dining room. Aliana helped me to select the right amount of block and made sure the valences were perfect. My couches will be safe from sun deterioration and I have perfect privacy in the evening. The installation by Tom was completed without a hitch. If you need shades, I would recommend you go to the Shade Store (and especially to work with Aliana-Lynda) to get white glove treatment and superb quality product. I will return if I have any other Shade needs. read more

If anyone needs shades, I would recommend to go this shade store and get white glove treatment and superb quality. If I need more shades I would come again to it store read more

I've had TWO amazing experiences with The Shade Store, and more specifically, Aliana at the Laguna Niguel showroom in the design center. She was extremely patient with me during both of my projects and had very helpful input that helped steer me in the right direction. I'm beyond happy with my experience with The Shade Store overall. From the Design Associate, the Measuring Team, and the Installation Team. Very professional, prompt, and considerate of my time and my home. Thank you!!! read more

Horrible blinds. I bought shades for 8 windows and every one has a problem. They have been out to measure 3 times and now want to come out a forth time. Did it say satisfaction guaranteed? Hmmmm Still waiting. I spent thousands of dollars thinking I was getting a good product but they are not. Go to a big name company that stands behind their product:( read more

Over the years I have purchased all kinds of window coverings from several different stores. I recently purchased roller shades and XL vertical blinds from the Shade Store. I had the pleasure of working with Vicky at the Laguna Niguel store. She was very knowledgeable about all the different products the store had to offer. She listened to me and asked questions to insure I got the exact window treatments that would make my house look wonderful. She encouraged me to take samples home to see how they looked in my house. She followed up in a timely manner. I installed the blinds myself and they were very easy to install! These shades are better than expected. The Shade Store is an AMAZING place especially if you work with Vicky! read more

Had a great experience working with Amy Doelp and love our new motorized blinds. Installation was professional and on schedule. We highly recommend The Shade Store. read more

Beautiful shades done right! Aliana was fabulous, so helpful. I will use them again. Very professional with great selection of options.

Our design firm, Maison Blue, has utilized the Shade Store for our client's window treatment needs for over a dozen residential and commercial projects (as well as our own homes!) with unwavering results. We've worked with Aliana Hart at the Laguna Design Center for all of our projects and from initial specification, through measure and installation, the Shade Store team has been reliable, prompt and thorough. They are an easy company to work with and execute a beautiful end result. read more

It's true - The Shade Store is as good as it gets! They have a gorgeous selection of fabrics and choices of styles. The Customer Service is amazing, they make sure you get exactly what you want. I am very happy and I have Aliana and Jaclyn St. Clair to thank. I highly recommend them for all your window coverings. Five stars! read more

The Shade Store is an awesome place to get whatever you need for window coverings. We got the panel system, and it is fabulous. Dealings with the sales staff were easy; they run a very professional company.....timely, courteous, excellent customer service, superior product, etc. etc. I recommend them highly read more

It's doesn't get much better. We visited The Shade Store after moving to Laguna Woods and was very happy with the options that were presented to us by Aliana. She listened to our ideas and responded with samples both in design and in fabric. In the end, we requested measurements and proceeded with roller shades and cellular blinds. Flawless! Between the company that came out, EIS in our area, and the help Aliana provided in the Laguna Design Center, we now have the products installed that meet our needs for the manor we live in. We highly recommend The Shade Store for their products and the installation company for their professionalism and eye for detail. Perfect! Thank you! read more

I had been shopping around for solar shades and had been to Home Depot, Lowe's, JC Penney, and House of Blinds and wasn't sure that anything I saw would look good in my home. When I looked online, The Shade Store popped up, in the Laguna Design Center, but open to the public. They have a calculator online, so I knew their prices were reasonable. The moment I walked in the store I knew I would find my shades there. It is a beautiful store with glass walls and full-sized displays of all kinds of window treatments. They also have huge flat drawers with 6x6 samples to take home. The selection is overwhelming but Vickie is very knowledgeable and led me in the right direction. I chose the Chilewich bamboo solar shade, a quality shade, made in the USA. I think it also has a lifetime guarantee, but who cares. It's gorgeous and just what I was looking for. read more