I wish so much that I had the same customer service and playground experience that others here have enjoyed. Sadly, that is not the case for us. The one positive is that the ice cream was good.
Wow. I honestly have not encountered such disgraceful customer service from a local Quiet Corner business in my entire 2 years as a resident here in the neighboring town of Woodstock. We moved to this area from an urban area, and even there I have never experienced something like this - and urban businesses can be tough. NOTE - I have NEVER written a negative Yelp review in my life. I am so upset by this experience that I have to say something. I am a stay-at-home mom to two small children ranging between the ages of 3-6. We have had amazing experiences at other local businesses in the Quiet Corner towns, as we love to explore new places and meet those who are involved in our community. I am also involved in our town's Mom's Club and we often get together to enjoy going out to enjoy local restaurants and other businesses together. Well, I will NEVER recommend coming here ever again. Here is what happened this evening, and I very well plan on going in to speak with the owner soon and bring along photos to show him that I thankfully happened to capture.
My son and I picked my daughter up from school today and headed on over to Riverview Landscape Supply in Putnam to enjoy ice cream, and for them (ages 3 and 6) to play on the little playground there. All was well and nice until a grandmother showed up with her three middle school aged granddaughters, and high school aged grandson. The grandson dashed over to the playground - if you have ever been there, you very well know that it is intended for little children still in the single digit age range - and started running up those little slides, darting across the monkey bars while his legs were flaying everywhere, and running on the upper level of the playground itself having absolutely NO regard for my children whatsoever. Let me say that the granddaughters showed no signs of respect either. The grandmother, meanwhile, just sat there. Sat there staring at her phone, occasionally looking up but doing absolutely nothing. Well, this teenage boy LITERALLY nearly knocked my daughter clear off of the top level. One of the granddaughters kept climbing up the slide while my little daughter sat at the top ready to slide down. The granddaughter didn't care and kept climbing up anyway and pushed my daughter aside! I couldn't believe it! I said out-loud that slides are for sliding down. The grandmother finally chimed in asking for the kids to stop running around. That worked - NOT! I had enough and went over to the window where they sell food and expressed my concern to one of the three college girls who were working there - no management was there. Just the college girls. One of the college girls looked out the window and said, "You should talk to the grandmother about it." I told her that she was doing nothing, and that it is the store's responsibility to say something to stop the teenagers from causing mayhem. She asked if I wanted for her to say something, and I said that it is the store's responsibility. I went to sit back down. Five minutes pass and no one came out and the same scene was unfolding. I got my kids ready and we were leaving. I just couldn't believe this was happening. I went back to the window and said, "I am disappointed that no one came outside to calm the older kids down", to which the college girl I spoke to before said, "I told you to talk to the grandmother." Did I hear that right? Was I ACTUALLY BEING SPOKEN TO LIKE THIS??? Then, another college girl came over, stuck her head out of the window and said I should have talked to the grandma, and they shouldn't have had to. She then proceeded to say that she didn't think there is an age limit on the playground. UM, the manufacturer of the playground makes it clear that there is indeed an age limit and teenagers are not allowed. This college girl started getting snarky as she was telling me this. I told her that I am not at all happy with how I am being spoken to and that I will be coming in to speak with the owner about this, to which she responds...ARE YOU READY FOR THIS, "Good for you. You do that." She then shut the screen windows in my face and turned her back to me. OH MY GOSH. NEVER have I been treated so disrespectfully by a person who was probably born the same year I graduated high school.
Seriously. THAT ALL HAPPENED. read more