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The Salon Professional Academy Cedar Falls

3.0 (2 reviews)
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Services - The Salon Professional Academy Cedar Falls

Bridal hair services

Blowout

Chemical treatment

4 More Services

Color only

Haircut

Cut and color

Hair styling

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Recommended Reviews - The Salon Professional Academy Cedar Falls

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6 years ago

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7 years ago

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Salon Professional Academy

Salon Professional Academy

2.5(2 reviews)
70.0 mi

I had Aubree D. This morning for a haircut/ hairstyle, she did very well she was very calming and…read morepatient with me with my hairstyle because I was being pretty picky with my haircut, sorry Aubree but thank you also turned out really great I love it thank you to you and your supervisor. Thank you again keep working at it you great good head massage too. Have a great schooling!!!

So, I don't ever write reviews because I know sometimes businesses just have a bad day or not…read moreenough employees covering. But, this was a terrible experience and thought I should share. My daughter went in for a highlight yesterday. she had a picture. In all fairness, the picture was significant lighter than her natural hair, so they did say it may take another appointment in three weeks to get the desired color. When done processing the hairdresser wouldn't let her see it until dried and styled and said you won't be happy because it doesn't look like it changed much. They told her it didn't lift right. In truth, her hair had not changed at all (possibly a tad lighter, but no one would have noticed any change). As you can see I am trying to be fair. I didn't notice a change either. I called them and person was nice saying since there was no change, they would see her the next day for no charge. It was their mistake. My daughter was told today, she would have to pay for the product. Now, the whole service would in total cost $125.00...more than a reputable salon for highlight only. This is a school. My daughter talked to several people explaining there was no change in color...there was even pictures of before and after to verify this. I called and they would not budge saying maybe we should go to our regular salon next time. They wanted to wash out the product from her hair and let her go without fully processing. Today, they added the product and then told my daughter the cost. So, they gave us two choices...leave it in and pay the additional cost or wash it out now without fully processing (not knowing what it will look like) and let her go. There was no choice as I wouldn't do that to my daughter. I asked that they treat my daughter well and not embarrass her, yet they made her feel like it was all her fault and they did nothing wrong. I have never had this kind of business anywhere. Usually the practice is "the customer is always right" even if there is a loss. We weren't wanting to cause problems or get a service free, just wanting them to admit their mistake and correct it for no charge on today's visit, as we had already paid $85.00. The managers never once said they were sorry.

The Salon Professional Academy Cedar Falls - hair - Updated May 2026

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