I absolutely love this place. From the moment you walk in, it's clean, the receptionist always has…read morea smile on her face, and is a caring environment. My daughter has OT and ST. She absolutely loves the ladies who work with her. They are so brilliant, and compassionate. The play area for the kids in the waiting area is full of comfy pillows, books, and a pretend kitchen. The people that work here definitely make a difference in my daughters life, they are very hardworking. I honestly wouldn't go to another place. I feel so comfortable having my daughter come here.

Beautiful facility, loving, caring, faculty, individualized plans of navigating different…read morestruggles, and frustrations for each kid has to be the greatest thing to witness as a parent that has been able to watch my son finally the confidence and pride he has not had for quite some time. 10 out of 10 recommend to any parent who needs any outsources such as this one.

My family and I have been very happy with the care provided to our mom during her time at Grace…read moreHouse. The staff are compassionate, attentive, and treat residents with dignity and respect. They truly have a calling to do this line of work. Grace House feels like a family home. It is warm, inviting and always clean. Communication with families is excellent, and we appreciate the genuine concern that was shown for our mother's well-being. We are grateful for the dedication and professionalism of everyone at Grace House and would highly recommend this facility to others seeking quality nursing home.

Get a competent "manager who actually tries to help! Patient…read morecare is good; staff are pleasant and caring to residents.Admin staff are remote and are not seen during the day.

It's been almost 3 months since my dear friend passed away at Sawtelle and the care he received…read morestill disturbs me. I live out of state and came up to Massachusetts for two days to be with my friend. During my time visiting I notice that staff wasn't attentive as they claimed to be. Basic end of life care is such a sensitive time and if you are a patient there with no family, it's a very lonely place. I needed to track down staff several times asking for the basics. Water, coffee, soup, straw, mouth swabs, how about shaving my friend, change of a diaper. I had the time to sit with my friend, the staff did not. Two days after I returned home I received a call at 11:09am from Christa H. at the Sawtelle Hospice House informing me that my friend had passed away. When I ask Christina what was the time of my friends passing she replied, "about 20 minutes ago and I was with him". As comforting as it may sound, it was a blatant lie. When I received the official death certificate from the town of Reading, the MD who came into Sawtelle that morning documented and pronounced my friends passing at 6:00am that morning. My two stars go to the 2 social workers that were compassionate and professional. Linda B. RN and former hospice nurse.

Specifically Tyler (female) LPN being the only nurse on duty and in the building was horridly rude…read moreand refused my access to say goodbye to my aunt. I spoke with this nurse who not only broke HIPAA but when I specifically asked her whether it would be a good time to visit my aunt, she advised that I would be welcome to come visit at any time during the facility visiting hours. Upon arrival, I was accosted by this LPN and told that she had "already had to make her family leave" as my dying aunt was growing increasingly agitated because Tyler, LPN "can't be expected to keep up with all these med passes while family is in the way so now I'm playing catch up." My lovely and adored aunt passed away early the following morning and I was never allowed to relay my father's message to her before she was gone exclusively due to this LPN's "authority" in which she would not "permit" me "access to (HER) patient". This human who made ethical promise to "do no harm" did at least express that she found it "very unfortunate" that I had made the 2 hour trip (after speaking with her on the phone TWICE mind you) "for nothing". I have not yet filed a formal complaint with the agency that employs Tyler as we are still in mourning but, being a nurse myself with 10+ years of hospice experience specifically, I do intend to make the MA Board of Nursing aware of this individual's deplorable behavior in addition to holding the agency accountable for allowing a nurse holding a license that restricts her scope of lawful practice from providing imperative and ethical intervention implicitly resulting in inhumane practice supported by the agency during times when holistic and evidence based patient and their family's care and comfort are paramount in their most vulnerable and precious last days of life.

This is a great facility, probably the best around. Clean and well-maintained, decent food and…read moreattentive staff. However, if you're coming here to be rehabilitated after surgery or an injury, don't bother. You will get a max of 15 minutes of PT,5 days a week. The rest of the time you might as well be at home. A better alternative would be going straight home and getting in-home services.

Unbelievably kind staff willing to go above and beyond always. Couldn't be happier with my…read moregrandmother's stay. The place smells great and is kept very clean. Can't say enough great things about this rehab department A++++ Best

I was just there for a short rehab. The dietary department never got my diet right. Continued to…read moregive me milk (lactose intolerant) and continued to give me salt. Nursing tried their best. Not enough people working the floor to keep up with the bell rings. Said they would be right there and don't come back for on hour. Sent me home with someone else's medication. Very disappointed. Plenty more to complain about.

My grandama is at Hannah and she looks way better now than she did when she was living on her own…read more She's always cleaned up nice, well fed and all around happier/healthier looking. SO much stress has been relieved from my family. Everyone is happy. Good place.

Methuen Village literally saved my father's life. He was steadily declining in independent living…read moreand has regained all his life energy since moving to MV. He seems 5 years younger today than he did just a few years ago. I can't thank you enough for the amazing gift you have given him and our family! Unlike reviews from earlier years, I can attest that the management and staff are deeply caring and invested in the residents' well being. We are so grateful to have found such a wonderful place for my parents to live.

Methuen Village should not be marketed as an assisted living facility. Very little assistance is…read moregiven to residents. The only thing consistently provided is meals. The cleaning of the individual apartments is subpar. Under 10 minutes to clean entire area including bathroom and kitchenette ! The quick staff turnover is a further indication of a problem with Methuen Village. Gregory Batchelder, the Executive Director, is not receptive to family questions or concerns. He is dismissive and arrogant. Explore all other options before deciding Methuen Village is the answer to you Senior needs.

In 2022 The residence at Salem the Admininistrator went on a cruise and came back 2 days later. Was…read moresupposed to quarantine 2 weeks. Then insisted 2 Kitchen workers that tested positive for COVID return to work immediately. They lost at least 18 of the 23 people on the Alzheimers Wing.

I have been at Salem Woods for almost seven years now, starting as an intern, then becoming an…read moreEngagement Assistant, and for the past four years, serving as the Engagement Director. There is truly nowhere else I would rather be. I love coming into work every day, knowing I get to be part of such a special community. The camaraderie we have built over the years--among associates, residents, and their families--is something we are incredibly proud of. Salem Woods is more than just a place to live--it's a warm, welcoming community where residents are engaged, valued, and truly feel at home. Our robust programming is in collaboration with Harvard medical, utilizing our 5 principles of vitality to ensure a true overall better quality of life. The daily social hour in the bistro is a wonderful way to connect with friends over a glass of wine or a specialty cocktail, and the dining experience is fantastic, with delicious meals prepared by our talented culinary team. Our activities and events offer endless opportunities, from live entertainment and creative workshops to exciting outings and meaningful fundraisers. What truly sets Salem Woods apart is the sense of belonging it creates. Whether it's celebrating holidays, sharing laughter over coffee, or simply being surrounded by a supportive and caring environment, there is always something to look forward to. Our associates go above and beyond to ensure that every resident feels connected and cared for. If you're looking for a vibrant, enriching, and family-oriented place to call home, Salem Woods is exactly that. I am honored to be part of this incredible community and to continue creating lasting memories with our residents and their loved ones.

Short staffed. My loved one got pneumonia twice. He ended up at LGH for treatment. I took him out…read moreof there.

Prior to My Dad being in Sunny Acres I used to say to My Dad…read more "Your A Walking Case Study..." My Dad had Stage 4 Lung Cancer had been through 2 Rounds of Chemotherapy, it shrank the Lung a little, but then he became resistant to the platinum in the chemotherapy... :( In January the Lung Cancer had spread to the Brain and they immediately did Radiation of both the Lung and the Brain. Also around January he Fractured his Rib and had Pneumonia. He had a Month off after Radiation and had 2 Doses of Immunotherapy about maybe 4-6 weeks ago. He had alot of the Symptoms that typically come with Immunotherapy. He had on and off Neuropathy, had 2 Falls, had some kind of Infection/Fever, had low blood pressure, has AFIB, was in the ICU on March 22nd for about 10 days ago...Some Medications they gave him in the ICU gave him Diabetes, due to possibly the steroids... Unfortunately the Lung was Stable, but the Brain Cancer had come back. He seemed to be doing almost better in the Hospital. He had been in Rehab at Sunny Acres Nursing & Rehabilitation Center for about 2 weeks. He had a Private Room which was really nice The 2 weeks in Rehab He had been wicked Fatigued, Weak, Had Barely been Eating and Swallowing - I really wish they could have helped him eat, at Home and in the Hospital hed wake up late, order something. At the Hospital he said he loved the Pancakes. Hed eat a few bites, but in the Rehab he was on a soft food diet, had a little Ice Cream, would have water, was trying to eat. I did notice theyd serve a Full Plate and it just wouldn't appeal to him, wasnt what he liked at all or would necessarily eat. And they would come in and serve breakfast early in the morning. But he was the type that would sleep in late, he was never the type that would wake up at 7am to Eat Breakfast. My few Suggestions would be 1.) Try and Accomodate what People would want to Eat 2) And Accomodate at what time they like to Eat We were hoping hed get stronger, and that he could get help walking. But, they had to put him on a Medication to hopefully Increase Appetite, he definitely lost grip, and his voice was off, he had something called Thrush... He couldnt be in Treatment or get more Immunotherapy b/c he was wicked weak. We were going to try and get him Home on Monday April 11th. Then On April 7th he experienced Low Oxygen and he Needed Oxygen On April 8th They had him on Morphine and Oxygen and he died Friday Evening April 8th around 6:30pm/7pm with me and my Aunt Holding his Hand and my Mom Lovingly By His Side... My Mom thought the Staff was really nice to her.