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    The Ruff House

    4.0 (1 review)

    Services - The Ruff House

    Pet sitting

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    15 years ago

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    N.E.W. Pawsibilities - all these dogs want are a good home and love!

    N.E.W. Pawsibilities

    (19 reviews)

    For some reason, this review is showing as coming from San Francisco - I have no idea why. We are…read morefrom Sturgeon Bay WI. My husband and I just adopted a dog here 3 days ago, and truly believe that, if we hadn't taken him home that day, he would not be alive now. The dog was neutered on Friday, shipped from Kentucky to Wisconsin on Friday or maybe Saturday, and up for adoption on Sunday, when we found him. He wasn't on any pain medication, nor did he have an e-collar to prevent him from licking his incision, which looked like it had been stitched up by someone with absolutely no veterinary training. He was at least 10 pounds underweight, and he desperately needed bathing. By Tuesday the sutures had popped open and he had a nasty infection, requiring a very expensive surgery. Testing before surgery revealed that he had pellets from a BB gun in one leg, had slight pneumonia, and has indicators of Lyme disease. None of this was disclosed when we adopted him. As another reviewer said, the $400 adoption fee (which is considered a "donation" and is non-refundable if you return the pet) would be fine if the pets were properly cared for and if all medical conditions were disclosed. It seems that the shelter owners want to get as many animals in and out as quickly as possible, with minimal investment in their care. In fact, the woman who worked with us said that they do not have a veterinarian on staff. As far as the facility: there was a strong smell of urine when we came into the building, and there were quite a few flies around. We didn't see where the animals are kept, but were told that all the dogs were in one area during the day, with access to go outdoors, and that at night they were in kennels, two or three to a kennel. Outdoor areas had privacy fencing so we couldn't see what they were like.

    We adopted our puppy, Jack (formerly known as Duke), from NEW Pawsibilities on July 4, 2020. He was…read moreone of three littermates all from Kentucky. When we got the dogs, they seemed fine and healthy but unfortunately all three were exposed to parvo before making the trip to Wisconsin. When we chose to rescue rather than purchase from a breeder, we knew there were risks involved, especially rescuing a puppy who was too young to have had all of his shots yet. Jim and his crew stood by our puppies 100% and did everything in their power to bring the pups back to health. Two were treated at the rescue free of charge (ours included), and we firmly believe Jim saved their lives. During the process, he updated us twice daily and was available all times of the day and night once we brought Jack back home to answer questions about what was "normal" during parvo recovery. It's clear he is truly in this to help save dogs, and he saved ours. We are so grateful and can't speak highly enough about our experience. So many of the negative reviews feel really unfair. When you rescue, you are bringing home a dog from a high population area who has been exposed to lots of different environmental factors. To expect a blank slate is unrealistic. Saving dogs takes work, and we knew that going in to the experience. To Jim and everyone at NEW Paws, thank you SO MUCH for bringing our amazing dog into our life. He fits into our family so perfectly, and we can't imagine a life without Jack. He's truly one of our pack and has brought so much joy to our home.

    A Touch of Class Pet Resort - My Yorkie after her appointment.

    A Touch of Class Pet Resort

    (13 reviews)

    0! We have seen 0 credit!! Please be aware of TOUCH OF CLASS IN OSHKOSH on Old Omro Rd. they…read morestarved/emaciated our dog while we were in Spain. Once the small business was sold to a corporate company. Please be aware of the new ownership. Benny has gone there since he was a puppy, he is 6. They are blaming us since we asked them to own it. Please think twice before sending your dog to Touch of Class. This Is Debbie Allison, new manager's response... Our dog came home and threw up 4 times after drinking water because he was so ematiated. The carpet could not be cleaned. PLEASE DO NOT TAKE YOUR DOG THERE!! We tried to give them a second chance, but when asked to cover carpet cleaning decided to blame our dog. Please share!!

    My dog is reactive to other dogs, he is a rescue from Humane Society. They were aware of this and I…read morehad taken him there a separate day ahead of boarding him there per their suggestion. Seemed to do ok. Was very disappointed and sad when picking him up from my vacation. He did not do well. He loves people and constantly licks and wants attention. Apparently not so there. They said he wa aggressive and they muzzled him to try to clean poop from paws and tail. NEVER had permision to muzzle him,sent 2 people in to care for him,did he ever get walked? was on meds for anxiety. Seemed like the wrong approach for a frightened dog. Was told they could never accept him again,as if I would. After calling Humane Society to talk about this they said they had same issue with their dog and would NOT recommend this place and everyone there agreed this dog loves people so something was very wrong

    The Ruff House - pet_sitting - Updated May 2026

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