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    The River Haven

    2.5 (6 reviews)
    Open Open 24 hours

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    Five Star Vacation Home Rentals

    Five Star Vacation Home Rentals

    3.2(9 reviews)
    49.0 miOltorf/East Riverside

    Lucas and team have been managing our property in Austin for the last year and we couldn't be more…read moreimpressed. They are very responsive to both us and guests. All guest reviews rave about them. We appreciate the care they've taken of our house, the regularly property reviews and quick attention to anything that needs to be fixed. Appreciating working directly with Lucas and Ryan. They are real people doing good work, not a big company without a local presence. Managing both guests and owners and booking sites is a lot of work and they do it well.

    Be extremely cautious booking with Five Star Vacation Home Rentals. Days after our checkout, well…read moreafter their cleaning crew had turned over the home and other parties had access to the property, the management team submitted a damage claim through Airbnb accusing us of damaging a lounge chair. When we asked for verification, they failed to provide a single photo showing the alleged damage and instead escalated it within Airbnb, no timestamped evidence indicating the condition before or after our reservation, and no receipts or repair estimates; even after asked. Expecting guests to pay for unseen, undocumented wear or damage reported days after departure is unacceptable business practice. Especially a tear in the cushion which they stated cost upwards of $400. If you stay at any of their properties, protect yourself: film an exhaustive, timestamped video of every piece of furniture the moment you check in and the minute you leave. This company has shown they will levy charges without basic proof or accountability.

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    The River Haven - vacation_rentals - Updated September 2026

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