A yr of frustration! Yes the venue is pretty but pretty gets old fast when issues arise. There are many other beautiful venues. Our 1st red flag was when our date was given away after we were told it was on hold. It was for one of the last 2 Sat's in 2022. The venue was toured on Sat, sent a question on Mon, responded on a Tues w/a very nonchalant btw that date is no longer available we booked it. No apology, only that we could choose another date & save 3K by going w/a Friday. Communication needs improvement. Trying to reach Darien takes days to get a response. You shouldn't have to repeatedly chase after anyone or not be able to leave a message in a mailbox that is repeatedly full. Emails/voicemails were necessary because the numbers/dates on the contract weren't accurate. Corrections were needed for us to sign before we lost another date. We chose this venue in great part because at the time they offered in house catering. We were planning a wedding from out of state, so convenience weighed heavily. 3 months after signing, I reached out to Darien re menu options. I was told that they were moving catering out of house. Had I not inquired when would I have been told? I told him we chose this venue because of this. He went on to tell me it would be cheaper, that I would get more options from an outside caterer, fees would be less etc. We were now tasked w/traveling to find one. We hired a wedding planner to help. In Feb we were to have our 1st meeting at the venue w/Darien. He cancelled stating he forgot he had a friends wedding to go to. Marta, the owner would be meeting us. During this meeting, we explained our experience & concerns. She was very dismissive. "That's in the past" which it was not but she continued to talk over us to try & end the conversation. Come to find out Darien is her son, so if you have an issue that you feel the owner will help resolve, good luck. My husband said to her that he was so disappointed that he had thought maybe we should cancel. Her response instead of I'm sorry you feel that way, what can we do to correct this, was "well you can do that". That to us just showed complete arrogance & that as a client our concerns weren't being heard, we were not a priority & were disposable. Our planner knew of the issues & asked if there was something they could do to smooth things over, upgrade silverware or napkins, a cake cutter. They said no. A meeting planned weeks in advance for May w/our wedding planner was canceled by Darien, no explanation. As the wedding approached, Darien was emailed by our planner weeks before to finalize the bill. She had difficulty getting many responses to the point that a phone call was necessary. We went line by line over the bill listing all the corrections to be addressed only to get the same attachment back w/either no corrections or just a few. We had to fight to get penalties & charges removed when Darien refused saying he never received any emails w/updates. These emails were promptly forwarded to him. Be aware your venue fee of 11-14K doesn't include your 1/2 hr ceremony on the knoll it comes from your 5 hrs cocktail hour/reception time or it's an xtra charge. News to us! The final bill was received 2 days before the wedding. No one needs this back and forth or stress 2 days before a wedding. We know they are going to say we offered you reduced decor items a week before our date (perhaps to placate us to avoid a bad review) none of which were any of the items we had asked for previously. The cynic in us at this point assumed someone else had ordered them for their event that weekend & it was easier to bring them in on Fri, the day of our event. Sad to think that way but by this point it's how we felt. This experience completely overshadowed the memories of our only daughter's wedding. In the end our daughter's wedding was beautiful due to our vendors. However, The Ridge made us feel that we were going to someone's house that really didn't want us there. read more