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Westlake, TX

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The Ricardo Marriott DFW Westlake

3.5 (96 reviews)
Open • Open 24 hours

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Conference
Chuck M.

Love the Marriott Westlake. One of the organizations I'm a member of holds their annual conference at the hotel. The facilities are top-notch, and the staff is very accommodating. The hotel's bar is a great gathering place for groups of people to sit, relax and chat. I love the bartenders, they're very knowledgeable and personable. The Westlake's hotel rooms are well kept and always clean. In over a decade, I've never had an issue with the hotel or the staff.

The construction around my end of the building was noisy.
Ryan H.

The hotel is under massive construction which isn't noted on the booking site. There is a parking lot and parking garage, but you are not allowed to use them. It is valet only. Dumb here in the burbs and inconvenient. I was greeted here with a rent a cop coming up to me telling me to move my car it is private property. This unwelcoming bit is all is a harbinger of what's to come. At check in I was told loudly twice my card was declined I pre paid with. I told them I knew it went through and they said it didn't. Guess what? I've been charged twice, and after over three weeks of the run around it's looking like small claims court isn't far off. The error at check in seems to be known and should be corrected. It'd save time and money. Last but not least, the very dated and dingy rooms! (Yikes!) If you like awful saggy beds this hotel has them, and one with a black hair on it that sure wasn't mine since I'm dark blond. The water was super hot and you couldn't get it cool even which is funny looking at other reviews. The whole room looks like another world compared the lobby. The carpet is super nasty and will either enhance or destroy my immune system, not sure which yet. The construction also woke me up before my alarm. This should not be open. There are far better alternatives in this area. Do yourself a favor and pass on this Marriott. We just needed an extra room due to an emergency, and the numerous other hotels over here are nicer without the added hassles. FYI: The hotel also has a poor layout. It's a hike to the elevators and rooms. This may be important to those with mobility issues. Do better!

Happy hour menu

Stayed here unexpectedly for work for one night. The shuttle from DFW took almost an hour during rush hour, but was quick in the morning when we left at about 4:40am. Room was ok! A bit outdated but a typical hotel room nonetheless. The staff at check in was very friendly. Only issue I had was being ignored at the bar while I was standing there waiting to order with my card in hand. Two of my coworkers ordered before me then went to grab a table and when it was my turn, suddenly everyone behind the bar had something else to do until I spoke up after a few minutes of them walking right past me. Will say though the happy hour deals are pretty decent! Attached pictures of the menu since I couldnt find them online on the website.

Lily C.

My company had a corporate event here and it was fantastic from check in to check out. I received a warm welcome at check in. I was amazed at the quality of the food. One of our evening dinners had braised short ribs and it was absolutely delicious. I have to say I was a little disappointed initially when I heard we were having our conference at a hotel but I was absolutely floored by the quality of food, snacks and service. The furnishings were lovely and hip. I would say the weakest part of my stay was the room itself but it was your standard Marriot room. The bed was comfy and the shower was nice. It was just fine. However the bar/restaurant downstairs had a great layout and vibe. The lobby area was nicely decorated and the fireplace area was very cozy. I was very impressed by the staff thanking us as we left for our buses to go to the airport. That was a really nice touch and I wanted to applaud them because I thought they did an amazing job. If you are considering the Marriott for a corporate event, I would highly recommend and if you're just wondering if this is a nice Marriott to stay while in the Dallas area, I would also highly recommend.

Tammie G.

Had a meeting here and the venue is nice / upscale and the staff is very professional The grounds are beautiful as well. The food we where served at the meeting was delish! I would Like to come Back and check out the bar area as there was mention of a bourbon flight that sounded very intriguing. This hotel is close to lots of shopping, eating and DFW airport

There were what appeared to be gnats in the shower
Kim S.

Stayed here for 2 nights for a business conference. The gentleman that picked me up from DFW in the shuttle was super nice. Once we got to the hotel, first impression was how nice it appeared. Lobby is updated and nice with a large bar and seating area. Got checked in and headed to my room on the first floor. That's where it started going downhill. There was construction going on in the hallway to remove what appeared to be a huge mold problem. We weren't warned of that or anything. I can't imagine it's very safe to be staying near this as the workers doing this had no protections in place. Drywall dust flying everywhere. Once I got in my room it appeared clean for the most part. My tv wasn't working so maintenance had to come twice to fix it, after thinking it was fixed the first time. Bathroom looked like it hadn't been cleaned real well. I had a hole in my ceiling that was dripping water. Normally I'm an IHG property girl but since this was business, I wasn't the one who made the bookings. Our second night we hung out on the patio that had a nice fire table. Once we went back inside though there was a horrid skunk smell. My room also had what was a burnt skunk smell to it that evening. My things all need to be washed as I'm at the airport now and can still smell it. I would avoid this property if possible. But one of the pros was the front desk staff was extremely polite and friendly, and our food during our conference was very good.

Kris P.

For as extravagant as this place is and for the price you pay to stay, one would expect to have hot water (hell I'd even settle for warm water). Called front desk to inform them, was told that since we booked our room through a third-party vendor there was nothing they could do. Was told maintenance could look into it, but with 30mins before our checkout time that wasn't going to solve anything. Will not be staying here again and will let all my friends/family who visit the area know to not stay either.

Egg white breakfast sandwich
Elyse L.

My husband has been a Marriott rewards member for years, so every now and again I take advantage when he has extra points and use them for a staycation. As someone who works from home it's nice to get a change of scenery while recharging my batteries, as well as to be able to relax on a bed that isn't covered in dog hair :-) I stayed on a Saturday night and it was a ghost town. They upgraded me to a king room on the Concierge Level (6th floor), but the lounge was closed so it didn't feel like much of a perk. You aren't even able to go in and get a bottle of water since it's unattended on weekends. The on-site Starbucks was also closed which was a bummer (at least it was in the afternoon when I attempted to go, not sure if it was open in the morning since I didn't check in until 3). I had lots of writing I wanted to catch up on and had hoped to be properly caffeinated while doing so, but apparently this hotel is mainly used for conferences and shuts down after 5pm on Friday. The room was nice though with a comfy bed and spacious layout. I was able to login to my Netflix account and stream directly from the room tv so that was cool. I even walked to the shops next-door and picked dinner up which was convenient. They do offer room service here, but it's not the kind you expect. I miss the days when Marriott had traditional room service complete with the cart and tiny salt and pepper shakers. There was something that felt so lavish about lounging in your room with a pretty tray of food. Now they offer a Fresh Bites menu where they apply a no muss, no fuss type attitude. They took away the carts and real utensils, and instead deliver a shopping bag to your door with everything packed in to go containers. Imagine being surprised with breakfast in bed where you are brought a tray, maybe even with a flower in a small vase, to instead simply being handed a McDonald's bag. That's pretty much the experience now which, to me at least, just does't make ordering room service feel as special as it used to. I will say that the egg white whole wheat english muffin sandwich I ordered was way better than I expected it to be. It was seasoned nicely and packed full of spinach and avocado, two things I love. The blueberry muffin I got alongside however, not so much. There were about 3 actual berries in it and it was as stale as the day is long. Overall, this is a nice hotel that I would absolutely stay in again (during the week though when more things are open). ;-) I also wouldn't recommend their room service, as I don't feel the price you pay is worth the quality of what you get.

Dirty pool
Marlin R.

When we stayed at the Marriott this past week with my guy we were not happy with the room. First my guy made reservations online and was given a third floor room with a pool view and when we checked in we got second-floor partial view end of the hall room with a patio viewing the trees. The Internet service was blocked and you had to purchase Wi-Fi or you don't have Internet at all we had one bar for our whole stay of one night. There were no extra blankets in the closet, we had to call room service and have them bring us blankets and extra pillows. The quality of the room was not that great for the price that he paid for and front desk employees were never available on the phone to answer calls! The pool was dirty and jacuzzi closed! Never staying there again!

Lobby lighting - what was the artist's inspiration?

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The Ricardo Marriott DFW Westlake - hotels - Updated November 2026

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