5/5 for Kiara Respo, the leasing consultant- she is amazing! I'm sure it reflects the overall…read moregreatness of the leasing team. Kiara helped us all throughout the process from touring the unit to moving in within a short period of time. Really very impressed! The unit is clean and almost relatively brand new (built in 2024). I also love the proximity of Sumner Mill to my new job (I relocated from another state). Overall rating is 4.9/5, I deducted 0.1 for parking (not covered and no available spot close to your unit). Happy to call Sumner Mill my new home!

Sumner Mill Apartments is a great place to live. The apartments are beautifully maintained…read morethroughout by the talented Rich. The office staff are so helpful. Viola greats everyone with a smile and creates a welcoming atmosphere. Natasha makes it all happen as the manager with grace and respect. These three individuals are so quick to respond to any questions and issue that may arise. I love the sense of community that is here are Sumner Mill Apartments. The social opportunities provided by the staff and the proximity to shops and restaurants make it the perfect place to relax after a workday. You could not find a better place to call home!!!

Not the best place for kids. Expect to get emails like this regularly. Management is terrible.read more

I had a good experience overall except for a few neighbors that the management team did not have my…read moreback on. They knew the neighbor was being knit picky and unfair towards me yet they were horribly rude to me Another thing- expect to get unreasonable charges when you move out because they think your blinds "appear bent" seriously! What is considered normal wear and tear, they will charge you for. Do not expect to get your deposit back here.

I'll start off by saying DON'T MOVE HERE. If you want to here the rest of my story read along. I…read morelived here for almost 3 years while my wife and I saved up to buy a house. I will say the units were nice, flawed...but nice. When we first moved in the vinyl flooring needed to be redone twice because it would have places that popped up. Fridge crapped out twice was fixed, but after the 3rd time I wasn't interested in having to keep throwing out groceries so I demanded a new fridge. Ants every spring. Poorly built, by the time I left I feel like every corner had cracks in the dry wall, also drywall nails barley covered so they were visible. Looks tacky. Since they were so poorly built I could see light around my front door, poor seal (I complained about this and just got crickets) which led to excessive power bills come winter time. $110-$150 from October til about March. Parking, or lack there of. When we were touring we were told Aster had an arrangement with the YMCA (which is across the street from the entrance to Aster) that we and our guest could park there. I thought it was total bullsh*t, why would a business allow another business to use their lot? Then towards the end of my time there they sent out a letter saying the YMCA would not like us to use their parking lot it's for members only. Duh... Also each unit has a driveway, however you're not allowed to park in it. So you're stuck with your garage which Aster asks you to not use for storage. Management sucks here as well, I constantly felt like I had to be the one on top of everything and constantly remind or check in and make sure things were getting taken care of. Anytime I went to the office for a question about something I couldn't get a straight answer or it was a bunch of "I don't know" or "I'm not sure" Last but not least, THE MOVE OUT. Well kiss your deposit good bye you won't see a dime. I thought I was the only one, but reading reviews I'm in the same boat as a lot of people. I left that place spotless, cleaner than I got it. Because I was cleaning up saw dust and dry wall pieces from behind the fridge, oven, washer and dryer that were left over from the construction. I didn't even live in my unit the last month I had it, I swing by after work and clean for a few hours a couple times a week until the end of my lease. They charge a cleaning fee of $225. Office manager said that's where the price starts and depending on how clean it is you can get most of that back. I was like cool, so I cleaned the crap out of that place, they still charged me $220. About 30hours of cleaning for $5. And I follow their move out checklist they give you. I'll attach photos. I don't have the time or the energy to take these guys to small claims court like other reviewers. And I hope they beat Aster and get their money back. But I will continue to spread the word about not moving in here.

UPDATE 11/2/19: I had to take Aster to Small Claims Court to get my security deposit back after…read morethey illegally retained my deposit as "cleaning fees." I was also awarded credit for the double billing on my utilities which they kept saying I didn't understand. Apparently I do understand math...better than them anyway. It took filing a claim, serving them, going to mediation, and finally going to small claims court. Ten months later and I finally received a refund which included my court filing fees and the service fee. I did not receive an apology for their wrong doing. No indication that they would refund the many other tenants that they wronged. So unprofessional. Hopefully this will change their practices. https://www.co.pierce.wa.us/DocumentCenter/View/1914/Small-Claim-Packet?bidId=

No one answers the phones, they do not reply to Maintnence requests, our unit is pretty much…read morefalling apart & no one seems to care. Our kitchen sinks have been backed up for over a week, we were told it's a plumbing issue.... not our fault. Still nothing has been done to resolve our issue!

These apts are called Orion town homes now. They have several floor plans, and 2 other locations…read more These are a catch! We love living here. The size is massive, and we looked everywhere from bothell to here! The price is right, and if your willing to fight traffic, worth every penny.

While the apartments themselves are great and the community is located in a wonderful area and…read moregreat schools. The management has declined significantly recently. Ever since the old manager left, the property has started to go downhill. She was the best manager we've had, and her absence is definitely felt. Currently, reaching the office is a "hit or miss" experience--getting someone to pick up the phone or being there during posted hours is inconsistent. At this point, email is your only reliable source of contact even that is meh. I hope they can bring back the level of customer service Eiren provided. Those are some big shoes to fill apparently. The new maintenance Supervisor Leon is awesome he does everything can't wait till he hires his team so he not doing everything by himself.

If I could give 0 starts I would! This place is an absolute…read morejoke! I've lived here for 6.5 years. It was great once I moved in but over the last 4 or so years it's gone down hill quick. Swat is sadly here every other month. Cops are ALWAYS here, fires truck and ambulance are always here. Kids would practice drive bys all the time. Cars get broken into all the time. It's it NOT a safe neighborhood. Office staff plays favoritism. I was supposed to get a "reserved space" due to my daughter's medical conduction brought in all the necessary documents to provide a spot for her back in January was told it won't take to long, here we are now 6 months later and still have heard nothing even after several follow ups I get the same excuse every time. Neighbors under me are extremely rude. They complain when I parent my kids and correct their behaviors. ALWAYS pound on my floor due to a toddler throwing a fit and office staff doesn't do anything. Save yourself a headache. Go live something else! Currently in the process of looking for a new place to live due to being retaliated against and targeted.

Lived here for a bit less than a year. Not a very comfortable or peaceful place to live…read more Cons: Our apartment somehow got infested with fleas that persisted for months despite several treatments. They never fully went away but we moved out. Mold was pretty common. Our neighbors were screaming at each other on a weekly basis (I hear somebody named Spencer is an unemployed loser who doesn't pay his fair share of rent) . The parking situation is pretty bad, especially if you get home past 6. The lighting sucks. Cheap blinds. Somebody stole our doormat like the first night we got it. Management can make big mistakes....like not telling us they made an appointment with pest control and giving the man a key so the pest control guy can walk in unannounced on your wife and baby taking a nap. And then try to make up for it by saying that we wouldn't have to pay for the next pest control visit. For fleas we didn't bring into the apartment? Ridiculous. Pros: Maintenance guys respond very quickly and are helpful Walking distance to a grocery store and a few restaurants Overall, we survived, but you can probably do much better for your money.

Great staff that work here customer satisfaction guaranteed. Also maintenance crew here do an…read moreamazing job to stay on to of clean parking lots dumpster area landscape etc. making this complex feel like home

Heidi was amazing. She was very helpful. She is very knowledgeable and knows a lot about the area.read more

Just moved here from out of state and rented here sight unseen. Everything has been great. The…read moreapartment is good size, good layout and in good shape. There were a couple minor things that needed fixing and maintenance had them fixed immediately and to my satisfaction. The location is also great. Far enough off the street where you can't tell that you are actually in a busy area. And yes its a busy area because literally anything you need is very close, shopping, restaurants and freeway! I love it here! The ladies up front who work here are great too! Nice and helpful!