Total lack of customer service! My card got scammed called in with new card paid for two months had them put on auto payment - got 3 papers then nothing!! Called them again - after talking with grumpy customer service - she finally said she'd look into it and call back - nothing Sad part is I loved my 'paper' And my carrier was awesome. read more

I went into the Republic Newspaper this morning to speak to Julie McClure. I was told that I had to wait because she had a deadline to meet. I sat their patiently. Julie came down the hall and abruptly told me that I only had a few minutes that she had a deadline to meet, also stating that I should have called ahead of time. We went into an office and she started speaking as if she already knew why I was there. I said to her that we had met her before when I placed an ad in the paper for an event, trying to lighten the mood. Julie was very aggressive. I had gone there to discuss an offer that the Republic does for the public. It has to do with rating Restaurants in the area, customers can place an orchid or an onion. I told her that my customers have come in to tell me that they have placed an orchid in the paper but they have never seen it posted. Julie interrupted me and said that it was me trying to get free advertising, and that I was the one sending in the requests. I told her that I would have to of had numerous emails in order to do that. Julie also stated that she was not going to place anymore orchids in the paper for my restaurant that she gets too many a day, sometimes 20 a day. I explained to her that I must be doing something right if customers are requesting an orchid, and again this is a free service offered to the public. Julie stated that the emails were somewhat worded the same and tried to say that since they have somewhat of the same wording that I am doing this to get free adverting and that I should pay for an Ad instead of begging my customers to place an orchid. Hmmmm, I do not beg my customers and have never said to them to place an orchid. I am not from here and never heard of an orchid until the past few months. They have come to me and said they did so. That's when Julie said to me oh so you know about the orchids, accusing me that since I know about them that I must be the one sending all the emails. I told her that she is too aggressive for me to speak to and that she needs to be a little more rational. I asked Julie McClure for her supervisor and she stated she is the supervisor, I then asked to speak to her superior and she told me that there is no one above her. I had seen a gentlemen in an office, I asked to speak to him, Julie told me that he was too busy. Funny how she could see through a wall to assume he was busy. Julie denied her email that was sent to a customer, until I read it word for word with her email attached. Julie again stated that I was trying to get free advertising and that I was campaigning through the orchids and that if I want to advertise the Republic will do so. I have given the Republic my business in advertising before, sad to say I called them and told them that their wording was misleading and the address was wrong in the Ad. They were to reimburse me in some form but never did. I also placed an ad for help wanted and never received one call. I was heading in the Republic on Thursday, I was going to place an Ad for a Grand Opening and another as for help wanted, until a customer came in and gave me the email from Julie. That of which Julie thinks it's my email....lol. I explained to her that the request is from a customer, in fact the customer had spelt my name wrong and also the restaurant was misspelled. Julie stated that the email is similar to other emails that people request an orchid. No it is not, trying to prove this point to her was the fact that the servers name that was mentioned I only hired about a week ago. Julie tried to dismiss me, yet with her unprofessional mannerism I explained that the Republic offers this and for some odd reason it is not offered to me, WHY because I get a lot of customers wanting to thank us. I told Julie that I must be doing something right. She again stated that it had to be me sending in requests. I told her that I was grateful for my customers and have always remained humble. Julie denied her statements to my customers, and just because my customers have notified me of this situation Julie claims that I had something to do with this. That is not how I run a business and I told Julie McClure to take a look at the reviews. Julie said she will not put in any more Orchids for the restaurant, because she feels it is all a fake. I stood up and said to her, so you are refusing to let me speak to management, you have called me a liar and have told me that you will not recognize my customers requests, I will call the owner of the paper and let them know that your aggressiveness and the way you handle the public is downright wrong. I always thought that Journalists had to research facts before they go assuming they have the full story. Julie is so wrong here. I let her know that I will never place an ad in their newspaper. Hey Julie did you notice that I didn't put the name of the Restaurant in this review. Believe me if I want to advertise I have the funds to do so but never again with THE REPUBLIC. read more

The Republic - Julies response that she denied ever writing to a customer. - Marketing Near Me - Columbus, Indiana