Awful customer service - a so called manager with red hair and glasses could not have been more unhelpful if she tried - will not shop here ever again! Awful experience read more

Absolutely everything you need for the home, plus all the random items that you find in cute garden or home stores; including seasonal produce be it Halloween or Christmas. There is a cafe in here too, and an Iceland section, and customer toilets. They had loads of tills open on a Saturday so got served pretty much immediately even though there were loads of people here! Garden, health care, decorations, DIY, textiles, pictures and paintings, food and drinks, stationery, appliances, and ransoms!! read more

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Hemel Hempstead store is untidy messy, stock pallets all over the shop floor coursing High risk to costumes when walking past, trying to shop around the store. Warehouse is in unsafe Rubbish everywhere, Boxes all over the floors, with stock left on the grand my course a Injury to stuff. Management are nowhere to be seen when needed by stuff or costumers. I sent an Ex employee to go into store every day as it came to my attention there was x amount of stuff reporting harassment in the work place between staff. And my contacted who was talking to stuff in the store was told that a member of stuff was calling females stuff rude insulting comments and that management had done nothing to protected there female stuff. Then today My ex employee contacted Was shopping and talking to a member of stuff while shopping as normal thing to do. Then he was approached by a male and female just before they approached him they said to each other saying he's got bipolar then said out load we are asking you to leave the store you are harassing member of stuff but that was not the case. Management are quick to get a customer out of the store for talking to stuff and saying he's harassing them But can't sort out there own stuff members who are actually harassing other members of stuff . read more

Terrible customer service- I tried to exchange a product I'd bought 10days earlier and had my bank statement as proof of purchase. I was told I needed a paper receipt and there was nothing I could do so I'm stuck with a product I don't want even though the range say there's 14 day change of mind policy. I wasn't given a paper receipt on purchase. I called the head office customer service line but it was impossible to talk to anyone. Their online chat via the range website didn't give me a response other than go back to the store. What a waste of time and money. read more

Hi, I have dealt with many customer service representatives in the past, some good and some bad, but I have never felt the need to complain about one until I came across the "customer service" representative for The Range (over the phone). We bought a perfume, the picture showed 100ml, but were surprised when the bottle came in at 35ml. We rang The Range and asked to get a refund and not pay for the delivery charge. As the image of the product was misleading, we assumed it would be an easy transaction. Instead, we were treated like second-class citizens. The customer service representative (Jon/John) said we should have read the product description properly and it's our own fault for believing what was in the picture. According to him, only the description matters and The Range can put any picture they want as it doesn't break any laws. In this case, he agrees that I can sell a PlayStation 4 on eBay but trick buyers by putting up a picture of the PlayStation 5. Then when my wife wanted to pass the phone over to me (as our newborn began to cry), Jon refused to talk to me. He claimed that my wife was the name on the order and he has no obligation to speak to me. He can clearly hear the baby crying but seemed not to care. When we asked him to speak to a manager or a supervisor (or anyone else), he refused. He kept saying that they'll tell us the same thing. When we asked to get his name, he said it's John. One of the most common names in the country. We asked for a surname or at least an employee number... he flat out refused. We asked for a transcribe of the conversation, he said he'll email it to us. Instead, he just emailed us a summary, which left out all of the issues we had over the phone. I refuse to ever step foot inside a Range store going forward if this is the type of people they think are suitable employees, which is a shame as there is a great Range store 2 minutes from my house. Just to note, this isn't specifically aimed at this branch, but there is no option for the head office. read more