Been an owner working with this company for about 3 years. Although there are ups and downs in this…read moreindustry and due to inflation the labor and the materials are crazy, but that doesn't reflect the work this company does. They are by far the best property management I have had since my prior company retired. If you keep up with them they will keep up with you. I read the comment of what seems to be an owner of a home this co. manages. Something you can do as an owner is go do it your self. I don't live in Texas and when it comes time to paint or "make ready" , go do it your self or find the contractors to do it for you. Because I'm sure you will really know the costs of what these contractors charge. Midland is a small established town compared to other cities in the nation so contractors know that and can charge what they want. Because I am not cool with paying so much for paint or some handy work I fly in and do it myself. If your quoted on something get it in writing, although I have good communication with these ladies I do everything via email. For their protection but most importantly mine. People make mistakes we are not perfect so it's good to communicate via email. These ladies with this company have been good to me these last 3 years , there are ups and downs but I really believe you won't find a better company in midland tx. I couldn't do this with out them.

I completely agree with the other reviewer - this company is either completely incompetent or has…read moreno integrity. I have to constantly check every month to see if they messed up or screwed me over on bills. You have to bug them on everything, otherwise they take absolutely no initiative to find tenants or inform you about anything. This is just an example of 1 month of problems with them! 1) Cleaning Fees You charged me $400 for cleaning The copy of the invoice bill from the cleaner was only for $300 Why was i overcharged $100? 2) Property Mgt Fees You charged me $750 Our contract states leasing new tenant will be 50% of 1 month's rent. The house is renting for $1350, 50% of which is only $675. Why am I being overcharged by $75? 3) Make-ready Charges Overall You charged me $400 cleaning + $1372 for labor and materials The house sat for 1 month off the market so you could schedule the work to be done by your in house service people since it was "cheaper". It wasn't until I emailed you that things got scheduled. I accepted that. Then in your emails to me you said "The home was left in good condition a little bit of paint and some new blinds, most of which the tenant left for us to replace with." Why would it cost $1772 to make ready the house when you said the house was "left in good condition"??? 4) Security Deposit You said "The make ready should be covered by the tenants deposit." You gave me $250 of their security deposit I know their full security deposit was for $1500 Why did you not pay me the full security deposit of $1500 since you said "The make ready should be covered by the tenants deposit." The total make ready bill was $1772, not $250! 4) No notification of approval for repairs In our contract it states you have right to"hire contractors to repair, maintain, redecorate or alter the Property provided that Broker does not expend more than $500..". Above that amount, you must notify me and get my explicit approval before spending the money. There were 2 bills over $500: one for $538.22 and another for $833.61 I never received an email nor phone call asking for my explicit approval to proceed forward Because I did not give my explicit approval, you are in violation of the contract and I am not liable to pay those fees 5) Double counting of make ready charges You charged me $538.22. In that invoice, it clearly states this was for MATERIALS only. Items purchased were Dishwasher, locks, blinds. You charged me $833.61 of which $400 was labor and $433.61 was for materials. In this bill, it mentioned Paint, hang blinds, hang bifold doors, change locks. Why is there a charge of $433.61 for materials when there was already a separate bill of $538.22 for the SAME materials that already covered Blinds and Locks. It seems suspicious that $433.61 materials would be charged for just Paint?

Leased a place from these folks for 2 years. Single no pets…read more $1850 deposit. I knew I wasn't getting it all back when I was moving out. I had a cleaning crew come and clean at the end of the day the charged me another $600 dollars to clean the place. Ridiculous! Fair warning right down every single thing that's wrong with the place and keep notes put it in a file. Take pics of place when moving out and clean the drawers out in the bathroom and kitchen because if they find Bits in the drawers they will hit you hard!

I would give 6 stars if I could. This review is long overdue, the team from The Sales Team Realtors…read morehave been great from the beginning. They started managing my property in late 2016. I've interacted with Ric, Tracie, Julie and lately Carol Garza. All of our interactions have been cordial, and professional. In real estate things break, the economy changes, etc. There are so many unexpected problems that need to be solved. My property is older, needs tree trimmings, and regular maintenance. The team communicates with tenants, prepares leasing contracts, and facilitates service requests. Even when I've had to deal with dishonest service providers, The Sales Team has worked with me and provided support every step of the way. I highly recommend this company and I'm grateful I found them. Lastly, they are very responsive. In these 6 years, I have always been able to have someone respond to me when I have inquiries.

I've had a great experience living at The Gardens Apartment Homes. The community is clean, quiet,…read moreand well-maintained, which made it feel like home right away. The staff has always been professional, friendly, and responsive whenever I had questions or needed help. Maintenance requests were handled quickly, and the grounds stay looking nice year-round. The location is also very convenient--close to stores, restaurants, and everything I need, without feeling crowded or noisy. Overall, this has been a comfortable and stress-free place to live. I'd definitely recommend The Gardens Apartment Homes to anyone looking for a solid, well-run apartment community in Midland.

I've been living here for some years now and I love it. I have a townhouse and I love the space of…read moreit and my high ceilings. They work with you, and get things fixed. I would highly recommend!

They have horrible communication skills. You are treated like a number with them. We had a really…read morenasty encounter with them and really just wouldn't recommend them.

This company is completely unprofessional and dishonest. I reported multiple broken and damaged…read moreitems when I moved in, and despite having documentation, they still tried to charge me for the exact same things when I moved out. It's a blatant money grab. To make matters worse, the place was crawling with ticks. Yes, actual ticks--an obvious health hazard. When I raised the issue, it was ignored like it didn't matter. That should tell you everything you need to know about how they treat tenants. And as for Julianne White--she was by far the most unprofessional, condescending, and unhelpful person I dealt with during my time there. She constantly dodged responsibility, dismissed serious concerns, and seemed more interested in blaming tenants than solving problems. If she's the face of this company, that explains a lot. Do yourself a favor and stay far away from this place. Save your money, your time, and your sanity.

From the owner: I am a property manager who can deliver not only peace of mind but also significant financial…read morereturns. With years of experience in the Permian Basin real estate market, I have a proven track record of optimizing property performance and increasing ROI. - Local Market Expertise: I have an in-depth understanding of the Permian Basin's unique real estate landscape, allowing me to strategically position your property for maximum profitability. My knowledge of market trends and rental rates ensures your property remains competitive and appealing to quality tenants. - Financial Acumen: With a strong background in financial management, I focus on maximizing your investment returns. I implement effective cost-control measures and proactive maintenance strategies, reducing expenses and increasing your bottom line. - Comprehensive Management Services: I offer a full suite of property management services, including thorough tenant screening, lease negotiations, and regular financial reporting. This transparency helps you stay informed about your investment's performance while I handle the day-to-day operations. - High Tenant Retention: My commitment to excellent tenant relations translates into longer lease terms and lower vacancy rates. I believe that satisfied tenants are key to a successful investment. I tailor my management strategies to align with your goals, ensuring you receive the highest level of service and attention you deserve.

The apartment I have is nice, although you can hear everything going on outside or the apartment…read morenext door. I looked into this complex because it's gated and has a pool... but, The GATE is ALWAYS OPEN. The POOL is ALWAYS CLOSED. And they never inform you at a decent time that the pool is closed they always let you know at the end of the day or not at all. There's always trash everywhere: at the pool, at the parking lots... There's never any parking spots available. Management is nice people but it's all very inconvenient. If i didn't want a gated complex with a pool i would've looked elsewhere for cheaper...

Absolute trash, we have had a corporate apartment in this complex for many years. But they find it…read morenecessary to fine you $25 at a time for leaving your trashcan outside. They are willing to give up guaranteed rent and years of it for BS trash fines of an empty 13 gallon trashcan at that. Their loss when it comes renewal time. Lot more nicer complexes in town that actually don't nickel and dime their tenants.