This is going to be so easy... why? Because Pure Water of Kansas City makes it easy…read more I am just a guy calling for service when the nicest woman in the world answers the phone and treats me like we have known each other for while. Needless to say... EXCELLENT customer service. More importantly, super fast delivery service, good pricing on bottle delivery service (water cost a lot everywhere but with gas prices and labor shortages... just saying). I feel I paid a fair price. I am looking forward to a long relationship with Pure Water and am glad I found them.

I have been trying to schedule Pure Water for a week to come out for a maintenance check. Spoke to…read moresomeone on Mon, Tue and Thur. The tech was to call me back to schedule and I have not received a phone call, or any communication. Very poor customer service. They appear to have no back up in case their one tech is not available.

We had our annual HVAC check-up done today and I'd like to give a shout out to our service tech…read moreZachary Jeffries. Very person and polite, but more importantly a very thorough and professional technician. We have been customers of A.B. May for the last 8 years and we have always had positive experience. They show up when they say they will and they do the job right the first time. We have used A.B. May for repairs to our HVAC and plumbing and for all our annual systems check ups. Never had a problem, never had a disappointing experience.

As anyone can see, I have given excellent reviews to AB May over the years. Unfortunately the…read morecompany has changed. We called yesterday for needed service on our clothes washer which we obviously use multiple times a week every week and we were told that they could get a service person out on September 23, 2026. Three weeks later. Our responsibility was to pay $105/ month for our gold plan. We are not responsible for any technicians who may have left the company. We canceled our contract yesterday and canceled the appointment for 9/23/26. I don't know what has happened since the company was sold because my reviews were always 5 . We called another company and had a repair person come today, within 24 hours and the problem was analyzed and they will be back in two days to complete the repair. Sorry, but I am just calling balls and strikes.

If you're considering Mission Plumbing for a major plumbing project, my advice is simple: don't…read moreexpect communication, scheduling, or project management to be their strong suit. Our project involved replacing deteriorated cast iron drain piping beneath our kitchen and basement. The plumbing work appears to have been completed correctly, but getting there was one of the most frustrating contractor experiences we've had. The problems started on day one. I took a day off work because our project was scheduled to begin that morning. Instead, we were told the necessary equipment wasn't available, so the work had to be postponed. While disappointing, I understood that things happen and agreed to reschedule. Unfortunately, that set the tone for the rest of the project. Appointments were repeatedly delayed or rescheduled. Crews arrived hours after their scheduled arrival window without anyone calling to let us know. Several times we had to contact Mission ourselves just to find out if anyone was actually coming. We received different explanations from different people, and there never seemed to be clear communication between the office, management, and the field crews. The estimate created another major source of frustration. The original proposal left us with a different understanding of what work would actually be performed. Once excavation began, additional problems were discovered, and we completely understood that additional work and additional cost might be necessary. That wasn't our concern. Our concern was that the revised estimate was so vague that we still couldn't get a clear explanation of exactly what work we were paying for. When you're approving thousands of dollars in additional work, the scope should be clearly documented and easy to understand. Throughout the project, it felt like we were managing the job instead of the company. My husband and I found ourselves coordinating between the office, management, and the field crew just to understand the schedule, clarify the scope of work, and keep the project moving. That should never be the customer's responsibility. The repeated scheduling issues also caused significant disruption to our daily lives. We repeatedly adjusted our schedules and prepared our home for crews that either arrived hours late or didn't arrive when expected. The uncertainty made an already stressful plumbing project much more frustrating than it needed to be. To the company's credit, management eventually became involved, apologized for the experience, and made a significant adjustment to our final bill after determining that part of the originally proposed work was no longer necessary. We appreciated that because it was the right thing to do. I also want to point out that every employee who came to our home was courteous and respectful. My criticism is not directed at the technicians themselves. It is directed at the company's communication, scheduling, estimating process, and project management. No customer should have to repeatedly call to find out where the crew is, receive conflicting information from different employees, or involve multiple people just to get a project completed. The plumbing work appears to have been completed correctly, and the efforts made at the end of the project to resolve our concerns are the reason this is a three-star review instead of two. Mission Plumbing has good employees. The company simply needs better communication, better scheduling, clearer estimates, and better coordination. If those areas improve, I believe the overall customer experience would improve dramatically.

Terrible experience. Requested an urgent service call. Took them over 3.5 hours to arrive. Were in…read moreour office for less than an hour. Replaced a part that it turns out only costs about $15-20. Was charged over $775 for the repair, even though their website states "No extra fees for evenings or weekends". Refused to provide a breakdown of what constituted the total charge, or provide me with a copy of the invoice. And demanded payment on the spot, although I was told I could be invoiced. Finally, they did not clean up after, and left my office a mess. Would never recommend using them for any service whatsoever.

They arrived on time, I received lived updates while they were en route to my house. The work was…read morecompleted quickly and thoroughly. The whole situation and all potential solutions were discussed thoroughly.

I have used this company a few times in the past and have always been satisfied with their customer…read moreservice, knowledge, and friendliness. I was so pleased with Adam recently, and he gave me lots of good information on how to get a replacement sprayer head on my faucet free of charge through the brand's website.

Empire finished our basement in record time. I was expecting our first child at the time when they…read morecompleted everything in under 3 months. Great to work with!

Contacted them more than a month ago to look at my basement. It's finished but need to get the…read moreceiling and floors redone. For this I think our budget is pretty realistic. We don't need the whole thing built out. Had Dennis call me back twice to schedule an appointment. He was willing to come out right away to look at our basement. He was very friendly and assured me they would be able to do what we want at an affordable cost. (at this point I wanted the wall paneling removed as well, but discovered from other contractor bids that this wasn't worth what it would cost). I contacted Dennis three times over the course of two weeks before he finally got back to me. He apologized and told me to call him back after Labor Day. I did and scheduled a time for him to return to give me an estimate. I actually cancelled plans to make sure I could fit into his schedule. When he returned I told him that we wanted to take the wall remodel out of the estimate. He told me that he would have to redo the entire estimate and would get back to me within a few days with a new estimate. After not hearing anything for TEN days, I called him back. He basically told me that they wouldn't work with me because my budget was too low. I told him it would have been nice if he would have told me that in the beginning as it could have saved me some time. I was actually willing to spend a little more to hire them to do the job because Dennis made me feel like he knew exactly what we wanted and was willing to work with us. I couldn't have been farther from the truth. This company never gave me any paperwork, not even a business card. The other companies I received bids from at least respected my needs. It makes me think I really dodged a bullet by not working with them because they don't seem reliable or really respectable at all.

Years of unresolved electrical hazards (breaker trips, dead outlets, actual fire risk) that MGC…read morekept blaming on my appliances instead of fixing, until an electrician finally found the real cause: bad wiring. Add in murky late fees I could never get an audit on, disputed charges I was told would be waived, and a sudden switch to cash-only payments with the portal shut off. Get everything in writing and get the wiring inspected before you sign anything here. Lived here for 5+ years across two ownership groups, and MGC Leasing (which took over management in 2022) has been consistently unresponsive to a serious electrical hazard. Recurring breaker trips and power outages in the kitchen, master bedroom, and living room went unresolved for years despite repeated maintenance requests, most of which were met with attempts to blame my own appliance use rather than test the wiring. It wasn't until a licensed electrician finally inspected the property in 2026 that the real cause (improperly grounded wiring) was identified and fixed, something that could have been caught years earlier. On top of that, I've dealt with disputed monthly charges I was told would be waived, late fees that piled up without a clear accounting despite repeated requests for a ledger audit, and a sudden switch to cash-only payment demands with the online portal disabled. When I raised these issues with the city and state, MGC denied any wrongdoing rather than working with me toward resolution. If you're considering this property, I'd push hard for a full electrical inspection before signing anything, and get every promise about fees or charges in writing.

I went for an application for my Fiancé and I, applied and Going through the all process and only…read moreafter was told the town home was leased already. I asked when and was told a few days ago...it is still up and found it on Redfin and Zillow still.

Culligan of Northeast Kansas just installed a Whole House Water filtration system in our home…read more Step 1. Scheduled appointment online. Professionally responed to our request and confirmed the appointment. Step 2. Contacted by Sales Representative named Justin to introduce himself and confirm appointment. Justin showed up and in layman's terms discussed our options to address our water quality and how it would address our health needs. We moved forward by renting the system. Justin scheduled our install date. Step 3. Jordan, our installer showed up. Wow what a worker! Whoever thought a whole house water treatment system could enhance the look of a basement? Probably one of the most meticulous workers I have seen in YEARS! I remember a time when businesses counted on Customer First Service to grow. Culligan, in my opinion, showed us why, they have 90 years of customers. Thank you Justin and Jordan for being part of our experience.

Bought a Culligan water softener system a year ago. The salesman made promises and distorted the…read moretruth. He stated that our clothes would be cleaner, no spots on glassware, better for our skin, etc. Took our money and promised to check back in within a month. Never heard from salesman again nor did Culligan follow up. Culligan grabbed our money but did not deliver on their promises. I called on 8/12/26 a year after the installation as I had questions. I was told they would call back the next day - nothing! I called again on 9/3/26 & Ms. Kelli followed up in a professional manner and was so kind. Sales mgr Mr. Fullerton sent out Justin to test the water. He said it was fine, of course he would say that. On 9/10/26, they sent out Joe and I discussed our issues and he said the issues were caused by having no chlorine in the water, and blah, blah, blah. Told me to get a chlorine tablet to put in toilet to keep dark ring away (not working), also suggested that I buy an enzyme "Uproot" to put in my 4 yo. washer (not working), I still have spots on glassware, windows, clothes have a funk smell, toilet still has a dark ring. etc. Justin blamed the office saying they didn't run my system through a thorough rinse of the charcoal filter and Joe talked very disrespectfully about Justin. Joe was more interested in selling me a monthly service plan than fixing the issue. So very disappointed and would never recommend the Culligan water system to anyone. They take your money and that's the end of your Culligan relationship.

I would give James and Sherlock Holmes Plumbing 10 stars if I could. Needed a new sump pump…read moreinstalled . He gave me a quote over the phone and was ready to come out same day to complete the work. His work was very professional and his quote to complete the work was very competitive. He explained what had caused the failure of the old pump, fixed the problem and installed the new pump. Friendly, reliable, capable and at a fair price. What more could a customer ask for. At long last I have found a plumber!

My water heater died last night. James and crew came out early today and had it replaced in an…read morehour, very reasonable. Professional, cleaned up, and just nice. We found our new plumber for sure

I really like this company because the customer service people are super helpful and friendly.read more

Price is way too high. Service is very bad. Lost power on Christmas and the weather was great! They…read moretake over 24 hrs to get you back connected! They don't care about you. You need them.