We had our annual HVAC check-up done today and I'd like to give a shout out to our service tech…read moreZachary Jeffries. Very person and polite, but more importantly a very thorough and professional technician. We have been customers of A.B. May for the last 8 years and we have always had positive experience. They show up when they say they will and they do the job right the first time. We have used A.B. May for repairs to our HVAC and plumbing and for all our annual systems check ups. Never had a problem, never had a disappointing experience.

This company is without a doubt the absolute worst service company I have ever dealt with. From my…read moreinitial mistake of accepting their bid to now trying to schedule my prepaid maintenance, they have been a disaster to deal with. Today I booked (so I thought) an appointment online. I received a call indicating that the first available appointment was 2 1/2 months out. This, despite the fact their booking site indicates appointments this week even (it's July 17 I had tried to book 8/7). When questioned about this the phone rep pleaded ignorance. The only good thing I can say is that I am approaching the end of my prepaid service agreement and I will definitely find a new provider when it does, if not sooner. 1 star is a big exaggeration unless you could put a minus in front of it.

If you're considering Mission Plumbing for a major plumbing project, my advice is simple: don't…read moreexpect communication, scheduling, or project management to be their strong suit. Our project involved replacing deteriorated cast iron drain piping beneath our kitchen and basement. The plumbing work appears to have been completed correctly, but getting there was one of the most frustrating contractor experiences we've had. The problems started on day one. I took a day off work because our project was scheduled to begin that morning. Instead, we were told the necessary equipment wasn't available, so the work had to be postponed. While disappointing, I understood that things happen and agreed to reschedule. Unfortunately, that set the tone for the rest of the project. Appointments were repeatedly delayed or rescheduled. Crews arrived hours after their scheduled arrival window without anyone calling to let us know. Several times we had to contact Mission ourselves just to find out if anyone was actually coming. We received different explanations from different people, and there never seemed to be clear communication between the office, management, and the field crews. The estimate created another major source of frustration. The original proposal left us with a different understanding of what work would actually be performed. Once excavation began, additional problems were discovered, and we completely understood that additional work and additional cost might be necessary. That wasn't our concern. Our concern was that the revised estimate was so vague that we still couldn't get a clear explanation of exactly what work we were paying for. When you're approving thousands of dollars in additional work, the scope should be clearly documented and easy to understand. Throughout the project, it felt like we were managing the job instead of the company. My husband and I found ourselves coordinating between the office, management, and the field crew just to understand the schedule, clarify the scope of work, and keep the project moving. That should never be the customer's responsibility. The repeated scheduling issues also caused significant disruption to our daily lives. We repeatedly adjusted our schedules and prepared our home for crews that either arrived hours late or didn't arrive when expected. The uncertainty made an already stressful plumbing project much more frustrating than it needed to be. To the company's credit, management eventually became involved, apologized for the experience, and made a significant adjustment to our final bill after determining that part of the originally proposed work was no longer necessary. We appreciated that because it was the right thing to do. I also want to point out that every employee who came to our home was courteous and respectful. My criticism is not directed at the technicians themselves. It is directed at the company's communication, scheduling, estimating process, and project management. No customer should have to repeatedly call to find out where the crew is, receive conflicting information from different employees, or involve multiple people just to get a project completed. The plumbing work appears to have been completed correctly, and the efforts made at the end of the project to resolve our concerns are the reason this is a three-star review instead of two. Mission Plumbing has good employees. The company simply needs better communication, better scheduling, clearer estimates, and better coordination. If those areas improve, I believe the overall customer experience would improve dramatically.

Mission installed my Trane System in 2021. First service call was today (Jul 2026). Tech showed…read moreup diagnosed the problem and fixed it and was on his way in 45 minutes.....I understand they are no longer locally owned but so far, my experience has been above average.

They arrived on time, I received lived updates while they were en route to my house. The work was…read morecompleted quickly and thoroughly. The whole situation and all potential solutions were discussed thoroughly.

I have used this company a few times in the past and have always been satisfied with their customer…read moreservice, knowledge, and friendliness. I was so pleased with Adam recently, and he gave me lots of good information on how to get a replacement sprayer head on my faucet free of charge through the brand's website.

Empire finished our basement in record time. I was expecting our first child at the time when they…read morecompleted everything in under 3 months. Great to work with!

We decided to reach out and start contacting multiple companies about finishing our basement. We…read morecontacted 5 different companies to get estimates from and Empire was by far the most professional and detailed. They walked us through their design ideas while giving us a very detailed estimate around our project. Bob was our Project Manager and was great to work with. Realistic and honest timelines made the whole process easy and Bob was really accessible for communication. Our finished project came out great and they did an excellent job matching the rest of our house and original design upstairs. They did great and recommend Empire if you're looking to finish your basement in the Johnson County area.

I went for an application for my Fiancé and I, applied and Going through the all process and only…read moreafter was told the town home was leased already. I asked when and was told a few days ago...it is still up and found it on Redfin and Zillow still.

Well, I signed a lease agreement with MGC in 2025. I should of, took heed in the reviews before i…read moredid. Anyway! like i mentioned a signed a lease and that day i meet up with the property manager to view the house. Note, i already signed the lease agreement and the property manager brought up that she forgot to add on two charges. So, she added them on. . WoW! first mistake. Knew that day it was going to be they did not care about you, just chasing MONEY! I also had issues trying to get repairs done, three, to 4 days after creating the ticket to get a maintenance person over to fix it. The first time, maintenance showed up he did not knock, he walked in then announced himself. Again, No respect for the renter! I called the office to let them know i had mice in my house, i bought mouse traps. The office told me to go around the house to see where they are coming in at and open a ticket. That's my job?? So, they do not want to pay for maintenance they want you to take care if it free of charge. I lived with mice until i finally had enough and broke the lease. I swore to myself DO NOT EVER RENT AGAIN! I bought my home, I could of before i rented from this management company but thought i wanted a break and live a little more ease. MCG could not give me that! I lived with mice and they did not like the idea of a not cleaned stove and the shower was not fully cleaned so they took 90 bucks from me. I bought mice traps so i could catch the mice, but i did not get reimbursed. I wish you all luck!! I have pictures!!

Would not recommend. We have used this business for 3+ years and have had no problem with auto pay…read more Their 3rd company billing partner charged us 3 times this month, credited us back 3 times and now we are receiving past due notices. I spoke with the main office and we are not past due. Their accounting department will not return phone calls. Ridiculous and getting the run around. Now they are requiring us to provide billing errors. Explore other options.

They are basically the only game in town. Have had their system for about 10 years and the product…read morehas been very good. However, their service is AWFUL. We're on the 'Preferred Care' customer which is paying annually for 1x service which is over $800 at this time. I ALWAYS have to call Them to get any service as they wouldn't show up if you didn't remind them. You schedule a date, nobody calls to let you know what time they'll be out on the day, you call them...and "oh! You're not on the calendar today, but I can get you in Friday"..... And on it goes. Honestly, if someone else could cover their filters and equipment I would be looking in to it.

My water heater died last night. James and crew came out early today and had it replaced in an…read morehour, very reasonable. Professional, cleaned up, and just nice. We found our new plumber for sure

From the owner: Our business puts the customers first! With affordable pricing and years of knowledge we can handle…read moreany plumbing situation that may arise in your home. We do all pipe repairs from pex to copper to drain lines. Water heater installs, pressure regulators, to easy items as in faucet replacements and toilet installs.