Total disaster! First they broke a cup so we had to go in and re-do it. Then as a result they missed the initial deadline, so instead of being able to give the items to the grandparents, we would have to post them. Then I went in on the scheduled collection date, only to find that they hadn't even started the painting and firing process. They promised faithfully to deliver the items to me today, when I couldn't get through on the phone I went in only to find that they had closed today! I do not expect to ever get my items...... read more