We attempted to schedule an appointment for a minor at Germantown Psychological Associates. What…read moreshould have been a straightforward intake process became a series of administrative errors, inaccurate explanations of federal policy, and unprofessional conduct that created unnecessary barriers to care. Based on this experience, I would never feel comfortable entrusting my family's care to this practice.Save yourself the headache. Explore other providers. Major issues encountered: Intake forms promised via email were never sent, and no clear appointment confirmation was provided -- despite multiple phone calls. And that's if the intake department even calls to begin with after requesting the appointment on the initial call. The intake department had to be called weeks later and prompted to initiate our intake process, which includes several digital forms. After forms were not received, we were informed of a policy that appointments are cancelled if paperwork isn't submitted in advance -- a tricky requirement when the paperwork itself was never issued. If you want a disgruntled young lady with a flat affect to condescendingly explain how your email's spam folder works, this is the practice for you! Spoiler Alert: The intake forms were not in the spam folder even after I learned how to check it, much to my good sis's chagrin. During the multiple phone conversations required to correct their administrative oversight, staff consistently demonstrated a condescending, dismissive tone. Staff explicitly refused to verify insurance coverage and redirected us to handle it ourselves in a dismissive manner. After we believed everything had been addressed, there was still ambiguity regarding whether the intake appointment even remained scheduled. When I arrived in person with a completed copy of the intake form and attempted to confirm the appointment, staff refused to confirm anything because I did not have a Release of Information. In this instance, no protected health information was being requested or shared -- we were attempting to confirm whether an intake appointment existed for a patient not yet established in care. Rather than clarify policy or escalate appropriately, the interaction became argumentative. As tensions rose, the office manager physically raised her hand to silence me in conversation rather than addressing the administrative breakdown. If nothing else, their commitment to the bit was admirable, albeit concerning. At no point was there accountability, clarity, or an effort to repair the situation so that a minor could access needed clinical assessment services. For a practice offering ADHD and psychological assessments, administrative precision, accurate policy communication, and respectful interaction should be foundational. Instead, this experience created barriers to accessing care. We promptly withdrew our paperwork and sought services elsewhere. For something as sensitive as securing healthcare for your family, the intake process should not feel adversarial. I left discouraged that families in our community may encounter this level of disorganization and dismissiveness when seeking care. Families navigating psychological evaluations are already managing significant stress. Administrative disorganization and inaccurate policy explanations should not compound that burden.

DO NOT USE THIS PROVIDER. They told me that they accepted my insurance, I scheduled the intake…read moreappointment for my daughter and waited 6 months. I filled out the new patient forms a week ahead of time and they automatically charged my card, but they never filed an insurance claim. After the appointment I find out that they do not accept my insurance!! They told me "they forgot" to call me to tell me. My health insurance provider is United Healthcare through my employer. Absolute SCAM.

My experience started with a Doctor that looked at me like I was crazy. I had 2 NP take me off…read morebenzo cold turkey and put me Xanax and Paxil. I was not sleeping and finally asked for help. My husband took me to Baptist and the nurses Maddie and Paige were good but the Doctor Rishan Desta had the worse bed side manners. I spoke with Pathway and told the lady that I had had a suicidal thought but I had no plan and that I was a rational person just sleep deprived. Talked to Pathway and counselor told me after about 45 minutes of talking that she wanted me to get in touch with Doctor in morning and start working on a sleep regiment. So you can imagine my shock when they come and tell me I am going to Lakeside by ambulance. I never argued with them. Wanted to know why my husband could not take me and they said Dr Desta worried I would jump out of the car. I am not that messed up and I told them it was all the medicines and I just needed help getting back on what worked for me. Know we are at Lakeside I get that at 2:30 went through 3 assessments and the last guy threatened me to sign an involuntary sheet. I argued bc I had come willing. He told me if I did not sign the form I would have all my rights removed and I would never buy a gun again. So after more discussion I signed the form. Also told them when I got there i needed my hear medicine over and over. They kept telling me I would get in on the unit. Skip forward to 3:00 am in the morning. I have now gone 24 hours with sleep. I get to the west wing and the Nurse there was not helpful and told me I had no medicine waiting on me and that I would have to wait till medicine time. Again no sleep bc at 5 I am listening to a lady yelling profanities and she ended up hitting a tech and it took several to take her down. This went on for about 30 minutes. Finally got my medicine and I finally got to call my husband who I had signed off for him to know everything that was going on with me. Imagine 2 days of no communication He was about to lose his mind. Skip forward a few hours and I finally see my Doctor who after talking to me said I did not belong on that wing and he was transferring me to the Landing. Can I just tell you when I got there my anxiety dropped tremendously. The Nurse Martina, Jennifer, tech Alex, Shawn and Joshua was the best. They would answer and questions and help in any way. But I ended up being there almost 7 full days and never laid eyes on my therapist till right before I was discharged. I asked for help but since being released and seeing a counselor and a Doctor I have been told my situation was handled so wrong on many levels. I feel for the others that are thrown to the wolves. If anxiety or panic is your trigger you should never be thrown in an area where the chaos is already so high. I want to find out to be an advocate for those that have no support when they get out and I think the system need some major updates. I understand staff is probably pretty shorthanded but compassion goes along ways in just starting the healing process.

traumatized me and gave me PTSD. I was stripped of all my belonging and placed into a room where I…read morehad my blood drawn. Would not let me contact my family and my family had to exploit a loophole to get me out early. My therapist there told me that I did the thing I was in for wrong and explained to me how to do it. I hated him. The staff were very unhelpful and clearly did not care.

I was there from 4 26 20 to 5 1 20 and there was a lot of things lacking. For instance the nurses…read moredidn't wear watches. There was never paper towels or soap in many of the restrooms. On the 3 to 11 shift Tony is just plain unfriendly and favors females. But Tico who comes in at 3 is very professional and superbly respectful. He helped me make a smooth departure. Chelsey Smith and Sierra Graham came in but didn't speak. Neither did Joyce. They all work in outpatient therapy. Debra Gill is very professional. The cafeteria experience is second to none but they play games with the food. The food and drinks served are great but I do think that they should allow the staff to eat for free. Ashley and Kyle are very friendly. Donald seemed bent on proving that he had a cold. No place in Metro Memphis is a better place to go to when you are a threat to yourself or someone else. Kimberly Rickels is just plain too busy. One of her therapists spent 20 minutes of every hour using the bathroom. The same therapist lost her keys so they searched me.

Do not send anybody to Crestwyn. My brother was there one night and someone beat the sh-- out of…read morehim. They didn't tell me he's was sent to two emergency rooms and I found out through his patient portal the next morning. I flew down to Memphis from VT because my brother was in the ICU for a month with a brain bleed. He was never the same. Went home after rehab and he could no longer walk independently, had constant head pain, and more hallucinations from the stress of trauma. Ultimately, I moved him to VT a month later. He ended up being shot and killed by police as he had a mental health crisis in his home- he was alone with no weapons. I blame this facility for contributing to his death. When I finally received the medical notes from the facility- there were three different versions of what happened at the hospital. They had no working cameras. I complained to the state and since there was no evidence (not sure why head trauma wasn't evidence) it was our word against theirs. I filed a police report. When I did, the police officer told me the facility is a dangerous place. So, no brother, no justice. I beg you to be careful where your lives one goes in Memphis- they are all terrible.