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    The PM Group

    5.0 (1 review)
    Closed 7:30 am - 5:30 pm

    Services - The PM Group

    Copymaking services

    Printing

    Scanning

    The PM Group Photos

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    6 years ago

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    FedEx Office Print & Ship Center

    FedEx Office Print & Ship Center

    3.1
    (86 reviews)

    Marcus did an Amazing He helped me with the return and cut…read morethe box for me And had a great attitude Thank you

    I called this FedEx location today to inquire about assistance with a large project, and my…read moreinteraction with Chris was incredibly disappointing. Before I could fully explain the details, he repeatedly interrupted me, talked over me, and made incorrect assumptions about what I was asking for. Instead of listening and trying to understand the project, he became extremely flustered and raised his voice during the call. The entire conversation felt rushed, dismissive, and highly unprofessional. Customer service starts with listening, and unfortunately that never happened here. By the end of the call, it was very clear my business was not valued, so I politely ended the conversation, wished him a great day, and assured him I would not be doing business with this location moving forward! As soon as we hung up, I received a call from the regional manager. I made him fully aware of my interaction with Chris, including the interruptions, raised voice, and overall unprofessional conduct. What was most surprising was that he never once addressed or acknowledged Chris's behavior during the conversation. That alone told me everything I needed to know about the level of accountability and customer service in the South Orange County market. Based on both my experience and the volume of negative Yelp reviews across multiple South OC FedEx locations, it's becoming very clear that customer service is not a priority.

    Foothill Post & Ship

    Foothill Post & Ship

    3.3
    (83 reviews)

    Disappointing customer service. I came in with a prepaid label and a very small box that only…read moreneeded the top sealed and the label attached. When I asked for tape, I was immediately told, "We don't have tape," and no alternative help was offered. I ended up having to leave without shipping my package. What made the experience even more frustrating was that the box was very small and only required a minimal amount of tape. A little courtesy, kindness, and willingness to help would have gone a long way. After my experience, I can understand why so many other customers have left one-star reviews. Unfortunately, my visit reflected many of the same concerns about customer service. To the owner: You've got to do better. Customer service matters, and a small act of kindness can make a big difference in a customer's experience.

    I called this place on a Tuesday asking if they did passport photos for babies. I made sure to call…read morearound first because I know not all places will do passport for babies. They asked me how old he was and I told them he was two months old. They told me to bring him in and they can try. I came in on Thursday and the guy flat out told me no right away. I told him someone here said it was ok to come in. I have an infant child. I called specifically to ask before I came and told you exactly how old he was. If you can't do it, let people know. You're wasting my time. Very bad business practice!

    The PM Group - printmedia - Updated July 2026

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