When I first heard that an indoor turf facility was opening in Williamsburg, I contacted the owner about starting a women's league which turned out to be a terrible experience (more on that below), but first, a few notes on the facility:
The field is tiny. 5 v 5 games are super tight and the ball is constantly ricocheting off players. The walls are padded which helps prevent injury, but then the ball doesn't actually bounce off the walls, instead it often ends up dying near them. The turf is enclosed with a net which makes me feel like I'm in a cage. My knees always hurt after playing there--makes me wonder, what's underneath the turf? Pickup games run $15/hour which is a lot more than other pickup games in the city. Meetup.com has dozens of cheaper options if you're looking.
My experience playing in a league here was truly awful. As I mentioned, I contacted the co-owner about starting a women's league. He said he had plans to start one and asked me to help spread the word. I contacted all of the women's leagues I've played in in NYC. Registration opened in December and my squad quickly paid our dues ($180/player--around $40-30 more than the usual league fees). The start time was pushed back several times because they had trouble securing teams. One of the staff told me that the league was going to be canceled but then a few hours later we were told we could have an exhibition match in two days if we wanted to, which was very confusing. At that point, a lot of us had already made plans--especially since we were told the league was most likely being canceled.
A few days later, we were told that 2 more teams had registered, and I found out via the coach and players on these teams that they were given reduced rates. Some of the players allegedly did not have to pay at all. I asked the co-owner about this and he promised me in an email that "all players will pay the same fee at the end of the day." At this point, they should have refunded our league fees and set up an all-women's pickup to drum up interest in the league, but this didn't happen.
The night of our first match, the co-owner asked the team if we would be OK moving games up to 7PM (games were supposed to start at 7:30). We told him that we wouldn't be able to make an earlier start time so he agreed to stick to 7:30. A few days later, they posted the rest of the schedule and it turns out some of our games would start at 7 which would mean some of our players might miss close to half of the games. I wrote the co-owner an email asking if he could adjust the schedule and when one of his staff replied, a very rude email written by the co-owner was included in the exchange:
Can you calm this person down tonight, once and for all!?
Also: please don't be apologetic to her at all! I read through your emails to her and she is the sort of person who seizes upon hemming and hawing and apologies. Be firm. Not impolite. But firm.
At this point, I asked for a refund because I no longer felt welcome playing in a facility owned by a person with such a poor opinion of me. While I'm willing to give a new business some leeway while they sort out how to communicate with customers, The Pitch's policies re: dealing with customer's issues are very unprofessional. The co-owner later followed up with an email in which he refused to apologize for what he said--he only apologized that I had to see his email. He also said that I had misunderstood his terminology because he was using "the British way of saying to sort something or someone out." (Note: this person is not British and anyone who has spent time with the British knows that apologizing is a very British thing to do.)
The Pitch has refused to give me a refund and thus I am out $180. When I entered a team into the league, I brought with me 7 paying players, and the other teams that registered came from one of the leagues I reached out to. In the end, my efforts meant very little to The Pitch. Despite the fact that they do not think I am entitled to a refund, I have been told that they also will not let my team bring in a sub without the sub paying a pricey registration fee and $10/match.
Long story short, don't waste your time and money at The Pitch. NYC has tons of parks and green space where you can play soccer for free or for a very affordable price. read more