Went for lunch after this pub was recommended by a few of my friends. We booked a table knowing that it would be busy because of Father's day however upon arrival, I had to seek out someone in order to find out where our booked table was. In addition to this, our table for two was located right next bar area which would not have been a problem if it wasn't for the fact that many of the customers would use the area behind my partner's chair to complain and he was continuously jostled and put upon not only by other customers but by staff members as well.
Going to the bar to order the food, standard pub arrangement, it took a long time for anyone to be served as the 3 members of staff behind the bar didn't seem to be able to cope with the Father's Day rush and kept leaving the area once they had served someone, so often there was only one person left not only to serve the customers but to clean the HUGE and growing pile of dirty glasses at the side of the bar.
The food was reasonably price but average, spoilt by the fact that the server did not offer us if we wanted any sauce to go with our meal and after we requested some horseradish he then disappeared in to the kitchen only to emerge to serve other people their meals whilst completely ignoring us. After trying to attract his attention for sometime, I eventually grab (almost literally) another server to request sauce again. She was very polite and nice and managed to locate the sauce for us in very little time. In fact this once the only experience of good customer service that I received throughout our meal.
After we had finish, my partner went to buy some more drinks, some desert and a couple of takeaway sandwiches to be eaten later (a prospect that we were both looking forward to despite the lack of customer care and attention at this point we were still in quite good spirits). Upon arriving at the bar, he was left to stand and wait for service unknowing that there was a makeshift queuing system in place, he was stood at the bar for around 15-20 mins and not one of the members of staff informed him that there was such a system in place. He was very rudely dismissed by one member of staff, without explanation. It was at this point we decided to leave. There was no need for them to speak to a paying customer that way especially considering we were getting so much extra food on top of our meal.
Rude, unhelpful and truly disorganised staff. It is safe to say I will not be returning any time in the foreseeable future. The food was average at best - Not worth the hassle, at all! read more